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Azul Beach Resort Sensatori Mexico

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Azul Beach Resort Sensatori Mexico
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7,309 Reviews from our TripAdvisor Community

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Showing 6,855: English reviews
United Kingdom
Reviewed yesterday NEWvia mobile

The adult pool in the sensatori hotel was lovely.. Fab service, excellent staff and great fun! A special thank u to Bettyna who is the happiest, loveliest person to of met! Bettyna, Raul, Diego and all the staff at the Wave Bar pool do a fantastic job and are always very welcoming! Jamie and Kaylie (Landannn)

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Helpful?
Thank KayGJMidd
Glasgow, Scotland
Reviewed yesterday NEW

Let's start with the plus points - there are many of them. In general terms the staff at this hotel are probably the most friendly and helpful we have encountered. Everyone really does appear to want the guests to have a great time. Standout service came from the pool team, particularly Luis and James and exceptional service was provided by...

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Helpful?
Thank francoberri
london
Reviewed yesterday NEW

Excellent service from Blanca, betina, Valentin , luis , Aaron and James ! Stayed here for a week and it was such a good break, pros were definitely the staff and the service. Worth the upgrade to premium!! Food was amazing. Pools were cold though and the wifi connection is awful! Rest of the hotel is amazing!!

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Thank Elle22
Calgary
Reviewed yesterday NEW

We just got back and had a great time at this resort! its is clean, beautiful, great location and the staff are amazing. They really connect with you on a personal level. The staff at "spoons" (buffet) are the best we've had in a long time. They made our trip!! They were so much fun, and they knew our names...

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Thank Jody G
Chesterfield, New Hampshire
Reviewed yesterday NEW

We came in on a last minute interval exchange and were to have a 1 bedroom family suite with intentions of upgrading if possible. We were told we could upgrade to the Azul building but I requested to be upgraded to the premium building. They were able to do this for and additional charge of $400 for the four nights...

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Thank 6jbrady6
Plymouth, United Kingdom
Reviewed yesterday NEWvia mobile

Apologies for the late review of our stay at this hotel. Although we travelled as a couple, we were there for a wedding and there were 25 of us in the wedding group. A 45 minute transfer from Cancun airport as we dropped guests off at a neighbouring hotel. Hotels cannot be seen from the main road, as you leave...

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Thank Sparkseeeee
Reviewed 2 days ago NEWvia mobile

Nancy Lopez was amazing, always remembered my name. Absolutely incredible service from her. Always knew everyone's drink order or the usual. I would also like to thank James, he was so friendly. The two of them made my trip unforgettable

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Helpful?
Thank Valerie M
Bexleyheath, United Kingdom
Reviewed 2 days ago NEW

Don't get me wrong, we thoroughly enjoyed our stay here, The hotel is lovely, well kept and the food is as good as any of the reviews say, plenty of sun beds around pools and on beach, therefore I will just point out the following which was irritating. There is a big sell here, be careful of the separate wine...

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3Thank Linda A
Reviewed 2 days ago NEWvia mobile

What a fabulous time I had and for my first trip to Mexico, I couldn't have asked for better. Clean comfortable rooms, and the jacuzzi tub was just what I needed as a break from a cold Canadian winter. The best part was the adult pool and Waves swim up bar: Bettyna, Raul, and Diego were the best! They taught...

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Thank Peggy T
Manchester, United Kingdom
Reviewed 2 days ago NEW

Great time in Mexico, staff at waves bar were incredible with special mention to Bettyna , Raoul and Diego at Waves bar We visited the Mojito bar several nights and Carlos really looked after us. We had read mixed reviews before travelling but found this hotel met our expectations and we were impressed with many aspects. Negatives for us were...

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Helpful?
2Thank Karen C

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Hot Tub
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Featuring the renowned Gourmet Inclusive(R) concept by Karisma, the Azul Sensatori Mexico Hotel brings together spacious facilities with unlimited activities and services. Azul Sensatori Mexico is designed to allow couples, groups, wedding parties, families and friends from all generations to re-connect under the sun. The 435 spacious and luxurious suites are tastefully designed in contemporary Caribbean style with dark wood accents and canopy beds. These suites are located in four story buildings with an elevator in each building. Views are either pool, garden, ocean or ocean front. ... more   less 

Additional Information about Azul Beach Resort Sensatori Mexico

Address: Carretera Cancun-Puerto Morelos km 27.5 | Manz 37, Super Manz 12, Bahia Petempich, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: £277 - £820 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Beach Resort Sensatori Mexico 4.5*
Number of rooms: 435
Reservation Options:
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Also Known As:
Azul Sensatori Hotel, By Karisma Hotel Puerto Morelos
Azul Sensatori By Karisma Hotel
Azul Beach Resort Sensatori Mexico Riviera Maya
Hotel Style:
#3 Family Hotel in Puerto Morelos
#4 Romantic Hotel in Puerto Morelos
#7 On the Beach Hotel in Puerto Morelos
#7 Top resorts Hotel in Puerto Morelos
#7 Luxury Hotel in Puerto Morelos
#7 Spa Hotel in Puerto Morelos
#9 Business Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Azul Beach Resort Sensatori Mexico staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book in the Premier section if you can”
 of 5 bubbles francoberri, 22 Jan 2017 | Read review
“1121 in premium”
 of 5 bubbles Elle22, 22 Jan 2017 | Read review
“Azul section building #3 has some kids but we found it quiet and great location.”
 of 5 bubbles JodyG_12, 22 Jan 2017 | Read review
“If you don't have children, you can stay in the adults-only section.”
 of 5 bubbles 913mirandal, 20 Jan 2017 | Read review
“Room was close to the beach with a beautiful view”
 of 5 bubbles christopherfL3652IC, 20 Jan 2017 | Read review
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