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Azul Sensatori Hotel, by Karisma

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Azul Sensatori Hotel, by Karisma
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7,025 Reviews from our TripAdvisor Community

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Showing 6,596: English reviews
Reviewed yesterday NEWvia mobile

Alma made our trip fantastic! Ask for her around the pool. Great server! She remembered my drink every time. Pool is nice. Fairly quiet. Apparently still low season. Beach is good. Water is surprisingly warm. Much warmer than the Atlantic. Swim up bars too if that is your thing.

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Helpful?
Thank David K
Reviewed yesterday NEW

Amazing coral beach and views, friendly staff and very quick service always with a smile! Had an amazing time with beach activities which included Bootcamp exercise with George! He made me sweat like crazy but he was an amazing instructor!

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Helpful?
Thank Jp R
Stockholm, Sweden
Reviewed yesterday NEW

Great thanks to our pool butler Luis Ku and other pool butlers we did have a exelent service. And also great thanks to our pool vaitresses Carmen and Patricia serving us with drinks when ever we needed. Lot of huggs from Anna and Jon.

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Helpful?
Thank joningason
New Orleans, Louisiana
Reviewed 2 days ago NEW

My husband and i were there to get marries that week. Marina was our housekeeping lady, and she really made our trip. She was always so friendly and very helpful. She was able to help us out with anything we may have needed. Thanks Marina for making our stay incredible!

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Helpful?
Thank happywedding2016
KarismaHotelsResorts, General Manager at Azul Sensatori Hotel, by Karisma, responded to this review

Dear happywedding2016, It has been a pleasure tovknow than you enjoyed the activities with Marina. I am sure your comments will be a very nice motivation for her to keep working for all future travelers when trying our destination. Hoping to welcome you once again at Azul Sensatori México by Karisma, Best regards, Rolando Miravete Hotel Manager

Ottawa
Reviewed 2 days ago NEWvia mobile

We are currently staying at the resort in an oceanview room that overlooks the family pool area (and Starbucks!). The resort is gorgeous and the staff have been extremely attentive. Blocks of rooms have dedicated concierges who will make sure your stay exceeds your expectations. We liked that they asked us if we wanted specific items to be placed in...

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Helpful?
Thank Ottawa_travelnut
KarismaHotelsResorts, General Manager at Azul Sensatori Hotel, by Karisma, responded to this review

Dear Ottawa_travelnut, First we want to thank you for your positive and kindly feedback. I am sure that a lot of travelers will consider it useful and clarifying with all this valuable information when choosing their next destination in the Riviera Maya. We will be waiting for your next visit at Azul Sensatori México by Karisma. Sincerely, Rolando Miravete Hotel...

Peterborough, New Hampshire
Reviewed 2 days ago NEW

We were a bit concerned as this was our first vacation in Mexico and our first ever all inclusive resort; it will not be our last. I had some concern about the facility and beach, after reading other reviews but I could not have been much happier. We opted for private transportation to and from the airport (it's quicker and...

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Helpful?
Thank KarlP1949
KarismaHotelsResorts, General Manager at Azul Sensatori Hotel, by Karisma, responded to this review

Dear KarlP1949, Thank you very much for your recent visit and lovely comments on TripAdvisor. We would like to thank you for your review, which will undoubtedly help our future guests when choosing their next destination in the Caribbean. Looking forward to welcoming you back pretty soon. Best regards, Rolando Miravete Hotel Manager

Storrington, United Kingdom
Reviewed 2 days ago NEWvia mobile

Staying at this hotel with my daughter. The food is really good and so much choice. The drinks are all excellent quality. The hotel staff are very friendly and polite. Really enjoying the Pilates and yoga classes run by George and Manwell. They certainly work you hard but are great fun. Only negatives are there are so many wedding parties...

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Helpful?
Thank Karen J
KarismaHotelsResorts, General Manager at Azul Sensatori Hotel, by Karisma, responded to this review

Dear Karen J, Thank you for your recent review. We also appreciate your mention in this area that need more attention in order to improve. We will address these points in our wedding department and thank you for helping to raise our awareness in order to achieve further improvements. Again, many thanks for your feedback. Kind regards, Rolando Miravete General...

Saskatoon, Canada
Reviewed 2 days ago NEWvia mobile

I did the boot camp with George and it was amazing. I really enjoyed the workouts. He really gets you pumped up and involved. Definitely be looking forward to it next time at azul sensatori. The resort is beautiful and the service is excellent.

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Helpful?
Thank tylers950
KarismaHotelsResorts, General Manager at Azul Sensatori Hotel, by Karisma, responded to this review

Dear tylers950, It has been a pleasure tovknow than you enjoyed the activities with Jorge. I am sure your comments will be a very nice motivation for him to keep working for all future travelers when trying our destination. Hoping to welcome you once again at Azul Sensatori México by Karisma, Best regards, Rolando Miravete Hotel Manager

Reviewed 2 days ago NEWvia mobile

Yoga on the beach each morning with a sun and ocean view. Great way to start the day and meet other guests. Caters for all abilities and different each day. Jorge is a very friendly and helpful instructor.

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Helpful?
Thank Chris L
KarismaHotelsResorts, General Manager at Azul Sensatori Hotel, by Karisma, responded to this review

Dear Chris L, I am really happy to see that you enjoyed. We will address your kindly comments with Jorge. Hopefully, we will have the pleasure of welcome you back very soon. All the best! Rolando Miravete Hotel Manager

Essex, United Kingdom
Reviewed 3 days ago NEW

This was me and my partners first holiday together and we had the most amazing time! The room was just as expected and of course we got full use of the hot tub! The staff were so helpful and friendly and we also joined in, on a lot of the activities which we also really enjoyed! We used the gym...

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Helpful?
1Thank Chloe L
KarismaHotelsResorts, Director General at Azul Sensatori Hotel, by Karisma, responded to this review

Dear Chloe L, Thank you for taking the time out of your day to write such a wonderful review from our property. It was pleasure to read your review. We hope we can welcome you once again and provide you another pleasant vacation in the Caribbean. Warmest regards, Rolando Miravete Hotel Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Hot Tub
  • Tennis Court
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Featuring the renowned Gourmet Inclusive(R) concept by Karisma, the Azul Sensatori Mexico Hotel brings together spacious facilities with unlimited activities and services. Azul Sensatori Mexico is designed to allow couples, groups, wedding parties, families and friends from all generations to re-connect under the sun. The 435 spacious and luxurious suites are tastefully designed in contemporary Caribbean style with dark wood accents and canopy beds. These suites are located in four story buildings with an elevator in each building. Views are either pool, garden, ocean or ocean front. ... more   less 

Additional Information about Azul Sensatori Hotel, by Karisma

Address: Carretera Cancun-Puerto Morelos km 27.5 | Manz 37, Super Manz 12, Bahia Petempich, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: £270 - £780 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Azul Sensatori Hotel, by Karisma 4.5*
Number of rooms: 435
Reservation Options:
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Also Known As:
Azul Sensatori Hotel, By Karisma Hotel Puerto Morelos
Azul Sensatori By Karisma Hotel
Azul Sensatori Hotel, By Karisma Riviera Maya, Mexico
Hotel Style:
#3 Family Hotel in Puerto Morelos
#4 Romantic Hotel in Puerto Morelos
#7 Spa Hotel in Puerto Morelos
#7 On the Beach Hotel in Puerto Morelos
#7 Luxury Hotel in Puerto Morelos
#7 Top resorts Hotel in Puerto Morelos
#9 Business Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Azul Sensatori Hotel, by Karisma staff and other travellers.
1,113 questions
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Questions? Get answers from Azul Sensatori Hotel, by Karisma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The adults only area is smallish and fills up fast - building three is centrally located and offers the best of all worlds.”
 of 5 bubbles KarlP1949, 7 Dec 2016 | Read review
“higher floor”
 of 5 bubbles 707chloel, 6 Dec 2016 | Read review
“The premium rooms were very spacious especiall with the adjacent room.”
 of 5 bubbles Jpalumbo7, 6 Dec 2016 | Read review
“if you don't have kids ask for the adult's only section”
 of 5 bubbles Davidl3661, 5 Dec 2016 | Read review
“3rd floor in the Adult section is quiet.”
  • Towel art creation by the maid.
 of 5 bubbles sezlez, 4 Dec 2016 | Read review
5 of 5
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