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Now Jade Riviera Cancun

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Traveller (7857)
Pool & Beach (1952)
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Overview
  • Excellent61%
  • Very good26%
  • Average8%
  • Poor3%
  • Terrible2%
Travellers talk about
“cin cin”(590 reviews)
“mix bar”(344 reviews)
“carnival buffet”(187 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (9,761)
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8,548 results
Traveller rating
4,982
2,290
779
298
199
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LanguageEnglish
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4,982
2,290
779
298
199
Show reviews that mention
All reviewscin cinmix barcarnival buffetpreferred clubentertainment teamadult poolfrench restaurantocean viewpreferred areapreferred poollobby barspice restaurantsexy chocolateother resortsgreat resortpool conciergepreferred room
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1 - 5 of 8,548 reviews
Reviewed today via mobile

Just left the Now Jade yesterday. I had read some mixed reviews prior to arriving on Saturday but what venues are perfect? The customer service was excellent though. The grounds and rooms are well kept and clean. The staff are very friendly and welcoming. My...More

1  Thank joycekim123
Reviewed today

We loved our holiday to the Now Jade. Loved the beach, sea, food, room, pool and the excellent team working across the resort. Fabulous service on the beach from Tomas and Michel - and not just about getting drinks delivered at speed - more about...More

Review collected in partnership with this hotel
1  Thank helenmarie882
Reviewed yesterday

We had blood stains on our sheets on arrival. They did change them but 1st impressions tend to stick. They also had to re change the sheets once due to putting dirty sheets on the bed when changing. Our door jam on the main door...More

Review collected in partnership with this hotel
1  Thank davehayes24
Reviewed yesterday

This is the most expensive resort we've stayed in, so maybe that's why i was so disappointed in it. There are 3 reasons i vacation in the Caribbean: 1) the beach 2) the beach 3) the beach. If I just wanted a pool I could...More

3  Thank canadian_trish
Reviewed yesterday

This is our second visit to this property and we encountered better than expected service than we did with our first visit. To start, we were contacted weeks prior to our visit and asked about drink preferences, room amenity preferences, ETC. When we arrived we...More

3  Thank Mark G
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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Beachfront
Bar/Lounge
Spa
Free Parking
Free Internet
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$206 - US$466 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Puerto Morelos
#8 Spa Hotel in Puerto Morelos
#8 Top resorts Hotel in Puerto Morelos
#8 Luxury Hotel in Puerto Morelos
#8 Romantic Hotel in Puerto Morelos
#8 On the Beach Hotel in Puerto Morelos
#10 Green Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$206 - US$466 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Puerto Morelos
#8 Spa Hotel in Puerto Morelos
#8 Top resorts Hotel in Puerto Morelos
#8 Luxury Hotel in Puerto Morelos
#8 Romantic Hotel in Puerto Morelos
#8 On the Beach Hotel in Puerto Morelos
#10 Green Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (7857)
Pool & Beach (1952)
Room & Suite (1317)
Dining (795)
Amenities (63)
Family and Play Areas (49)
Business Centre & Event Rooms (20)
Questions & Answers
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Bianca S
16 April 2018|
AnswerShow all 2 answers
Response from J C | Reviewed this property |
There are plenty of vegetarian dishes to choose from. Additionally, if asked, the chef will fix him up something veg if it isn't offered. For instance, we were at one restaurant and asked for something on another... More
1
Vote
Bianca S
16 April 2018|
AnswerShow all 2 answers
Response from kitten50 | Reviewed this property |
Vegetarian options are plentiful.
2
Votes
Justin S
13 April 2018|
AnswerShow all 3 answers
Response from boris_t_SI | Reviewed this property |
They do. Neither of us smokes, but we were told there are several spots where you are allowed to smoke. and I saw people puffing away there.
1
Vote
Room Tips
"Choose preferred side."
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"Rooms were large and comfortable. Bed was great. Bathroom had both tub and spacious shower. No dresser but..."
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"If you have a young family, be sure to stay away from the Disco. The sound was not deafening by any means..."
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"Stayed in preferred club ocean view,great view of pool and ocean."
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