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Now Sapphire Riviera Cancun

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Now Sapphire Riviera Cancun
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6,337 Reviews from our TripAdvisor Community

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Showing 5,719: English reviews
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Cuckfield
Reviewed today NEW

A truly fabulous hotel. Facilities great, food amazing, special mention to Alberto in the buffet, Jesus at the beach bar and Jorge in the Mexican. The entertainment team were fantastic and kept my 19 year old son and his friend fully occupied with various sports throughout the day. One tiny niggle was that the beach and pool bars closed too...

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Helpful?
Thank ddjwhite1
Lincoln Park, Michigan
Reviewed yesterday NEW

We had such a wonderful experience at Now Sapphire. The staff was great and very friendly. Fernando (bartender at hotel bar) was amazing; he always had a smile on his face and performed his job with confidence. Margarita (housekeeping) always kept our room neat and clean. She did an amazing job and made sure our stay was comfortable.

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Thank babyswiss83
Westminster, Colorado
Reviewed yesterday NEW

We were there for a wedding. It was a very good experience. They did a great job on the wedding and it could'nt have been more perfect. This resort is really nice. the staff is very friendly and the food was very good. we recommend this to friends and family.

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Thank rickf840
Fredericton, Canada
Reviewed yesterday NEW

My second time visiting and will surely be back! Loved It!!! BEAUTIFUL PEOPLE. GREAT SERVICE. DELICIOUS FOOD. A great place for couples, families or friends' vacations. Not too far from the airport. Great excursions and shopping.

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Thank CanadianDancingQueen
Roanoke, Virginia
Reviewed yesterday NEW

Everything about my trip was awesome. From the rooms, to the view. The staff was so helpful and caring. Love this place! I hated how much trash there was, but loved how hard people worked to clean it up. Hopefully that will change soon!

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Thank jasonpatsel
A TripAdvisor Member
1 review
2 helpful votes
Reviewed yesterday NEWvia mobile

We just arrived and the resort is beautiful!! Check in is a bit chaotic. We are members and despite emailing with a guest services associate before arriving, the rooms we requested were not delivered. Garden view is not so great, no partial ocean or partial pool in this layout. Still sitting at preferred club desk trying to identify upgrade options....

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2Thank A TripAdvisor Member
Green Bay, Wisconsin
Reviewed yesterday NEW

From the moment we arrived at this resort, we were treated with great respect and kindness. The staff, which included the employees at the restaurants, was helpful and pleasant. Anything that we needed or had a question about was taken care of immediately! Special thanks to Lucerito (Lucy) who waited on us daily at the pool and at the Lounge...

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1Thank jenn4paul
Reviewed 2 days ago NEWvia mobile

Just got back from the Now Sapphire resort in Cancun for a friend's wedding. Food, staff, and accommodations were out of this world. This trip was also doubling as our vacation for the year, so we opted to upgrade to the Oceanview sweet. While a bit pricey, we were not disappointed. It was phenomenal watching the sunrise while soaking in...

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2Thank Al K
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for sharing your comments with us through Tripadvisor about your recent stay at our resort. We are glad to read you had a fantastic time at our resort. We will share your feedback with the Operations Committee. We really hope to welcome you back soon. With kind regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera...

zanesville,oh
Reviewed 2 days ago NEW

We stayed at the Now Sapphire for our honeymoon and couldn't have been more pleased,from the service, the food and beautiful beach. Our room was a preferred tropical and absolutely gorgeous! we were located in building 3 and had an ocean view right outside our front door! i would like to give a special shout out to Jesus,Jonathon and Brian...

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Thank goldin
NowSapphireRC, Social media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you so much for sharing your review on Tripadvisor. We are delighted that you had such a wonderful time and amazing honeymoon at Now Sapphire Riviera Cancun. We will share your feedback with the Operations committee. Jesus, Jonathan and Brian will be delighted to read that you your comments about their work. We look forward to welcoming...

Reviewed 2 days ago NEWvia mobile

This was our second stay at a 'Now' hotel and our first stay in Mexico. The grounds are beautifully kept, plenty of food options, the cooking stations were the best food and all the fish dishes I ate were perfectly cooked. I would have liked a few more options at the barefoot grill but appreciate that it is aimed at...

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Helpful?
Thank Sally C
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your holidays in Cancun. We appreciate you taking the time to give us some valuable feedback via Tripadvisor. We will share your fantastic comments with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: £202 - £500 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
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Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico
Hotel Style:
#5 Family Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Now Sapphire Riviera Cancun staff and other travellers.
961 questions
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room is great! ”
 of 5 bubbles CanadianDancingQueen, 25 Feb 2017 | Read review
“building 3 tropical preferred best location,close to sand bar and preferred pool”
 of 5 bubbles goldin, 24 Feb 2017 | Read review
“All of the rooms are in small villas, surrounded by beautiful, lush grounds.”
 of 5 bubbles sunhar2017, 22 Feb 2017 | Read review
“Ocean front Preferred rooms with a king bed, there are two queen bed rooms adjacent, these are often occupied by families with children.”
 of 5 bubbles Mercator2153, 22 Feb 2017 | Read review
“We had a tropical garden view room, and I have no complaints.”
 of 5 bubbles kaylar519, 21 Feb 2017 | Read review
5 of 5