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Now Sapphire Riviera Cancun

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Now Sapphire Riviera Cancun
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6,321 Reviews from our TripAdvisor Community

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Showing 5,705: English reviews
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New Hampshire
Reviewed yesterday NEW

Stayed here in January 2017 with three other couples. The resort is beautifully maintained, the staff is super friendly and helpful and the food was great. We stayed in a beautiful oceanfront room in the Preferred Club level. Magdalena did an excellent job cleaning and stocking our room. Cesar at the Reef pool bar was a phenomenal bartender - quick...

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Helpful?
Thank CJP7810
Reviewed yesterday NEWvia mobile

The property is beautiful and the service outstanding. The food is really good too. They have entertainment and activities for all ages. We really liked the Cibu restaurant and the Bluewater Grill restaurant which was great for lunch. Carlos and Eloy are fantastic and very professional waiters. If you want, you can practice your Spanish with them.

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Helpful?
Thank Ronald R
Reviewed yesterday NEW

My husband and I spent a week (Feb. 11-18, 2017) at Now Sapphire Riviera Cancun. When you arrive at this resort they greet you by saying "Welcome Home," and after a couple of days we truly felt like it was "home." Everybody was so friendly and welcoming and went out of their way to make our stay perfect. The resort...

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Helpful?
Thank Kayla R
Toms River, New Jersey
Reviewed yesterday NEWvia mobile

Had such a great time!! Our service was phenomenal. Juan was amazing by the pool, our drinks were served promptly and we're delicious thanks to Roger & Angel. The entertainment crew, Miguel, Geovanni & Fernando especially, were so fun. Got you up and involved in everything. Salsa night was fun! Marcial was the lifeguard on duty and was so nice!...

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Helpful?
Thank meeshh2016
Billings, United States
Reviewed 2 days ago NEW

My husband and I arrived in Cancun to only find out that the resort we booked had moved us to the Now Sapphire due to our reservation being "cancelled". It was very frustrating - but once we arrived at Now Sapphire they were very accommodating and put us in a great room near the beach. The staff was wonderful. Everyone...

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Helpful?
Thank Stephanie M
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thanks very much for your nice words, it is always a huge accomplishment for our staff and management to hear that our guests liked the resort and even more that they had a very good stay. We really wish to thank you for sharing your review on Triapdvisor. The Operations Committee will be pleased to read that you...

Colorado Springs, Colorado
Reviewed 2 days ago NEW

We were there from February 14-19 and had an excellent stay. We have nothing but positive things to say about our visit. The staff was wonderful, the property was very well maintained, the food was great (just check the restaurant schedule), and we enjoyed the entertainment, as well as the 24-hour coffee shop. We will likely come back on our...

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Helpful?
Thank Julie A
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, It is a great satisfaction for us to know that we exceeded your expectations and you have enjoyed your visit with us. Thank you for sharing your wonderful review on Tripadvisor. We are so happy to read that you had an excellent stay and that you enjoyed the resort facilities and the service. We will share your feedback...

northern mich.
Reviewed 2 days ago NEWvia mobile

My wife and I just got back and we had a great time. The staff was very friendly and always had smiles on their face. The last two times we have went on vacation has been at a sandals resort, so the tipping was something I wished I would have researched a little more as sandals has a no tipping...

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Helpful?
Thank northernpirate
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, On behalf of myself and the entire staff at our resort, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your holidays in Cancun. We appreciate your time for sharing your review and beautiful pictures on Tripadvisor. Your valuable comments will be shared with the...

Reviewed 2 days ago NEW

We had a great time here. Food was excellent, beautiful pools and beach, super clean. Service with a smile everywhere you go on the resort. Shows every night for you and games and other activities during the day! Kudos to Jose and Antonio at Sans Bar on the beach-great job keeping the drinks coming!

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Helpful?
Thank Catherine M
NowSapphireRC, Social media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for your review on Tripadvisor. We are glad you had a pleasant stay with us We are all pleased and honored with comments like yours. We really wish to thank you for that and for taking the time to share your experience in Now Sapphire Riviera Cancun with the Tripadvisor community. We have sent you a...

London, United Kingdom
Reviewed 2 days ago NEWvia mobile

We had a fantastic time at now sapphire, the grounds and facilities are stunning, it is a very spacious and large resort which plenty of things to do for all ages. Pros: - Great rooms - Friendly and helpful staff - special mention to feliciano (felix) who was working on the beach bar! Sergio at the pool area and gabriel...

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Helpful?
3Thank meow1991
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your comments and great pictures regarding your stay at the Now Sapphire Riviera Cancun. Your positive comments about our room, food, pool, perks and and the service provided by our staff are greatly appreciated and will happily share with the Operations Committee. Thank you for your preference and confidence giving...

Little Chute, Wisconsin
Reviewed 3 days ago NEW

The part we can't say enough positive things about is the fabulous staff...in every area of the resort! We have traveled to many resorts in various parts of the country , and Now Sapphire Will remain as one of our favorites!..we really do not have a single complaint. Thank you for a great nine days!

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Helpful?
1Thank ejhietpas
NowSapphireRC, Social Media Coordinator at Now Sapphire Riviera Cancun, responded to this review

Dear Guest, Thank you for your nice feedback on Tripadvisor about your stay at the Now Sapphire Riviera Cancun. We are pleased to hear that you enjoyed your stay at our resort and that you appreciated our services. We look forward to welcoming you back to Now Sapphire Riviera Cancun soon. Best regards, Olivia Rodríguez Social Media Coordinator Now Sapphire...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Now Sapphire Riviera cancun Set in a tropical landscape of palm trees, soft sand and sparkling azure sea, combining a AAA Four Diamond award designation with Unlimited-Luxury(R) amenities, Now Sapphire Riviera Cancun redefines all-inclusive and offers the perfect escape for families with teens and tweens, couples and friends. Our Unlimited-Luxury(R) experience at Now Sapphire, where everything is included, is redefining all-inclusive. Spacious rooms and suites are graciously appointed and luxuriously equipped with amenities. Active and lively settings provide entertainment for guests of all ages, including kids, teens and tweens with the supervised Explorer's Club for Kids with Red Cross certified staff and Core Zone Teens Club. It's all wristband-free! At Now Sapphire, these amenities include: Limitless access to gourmet à la carte dining options without reservations required Unlimited international & domestic top-shelf spirits Unlimited natural fruit juices and soft drinks 24-hour room & concierge services Pool and beach wait service Daily refreshed mini-bar with soft drinks, juice, bottled water & beer Daily maid service Endless daytime activities and nightly entertainment Theme parties, oceanfront bars and entertainment venues No wristbands required All taxes and gratuities Enjoy free Wi-Fi and free international calling to the US, Canada and Mexico with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more Unlimited-Luxury(R) for reconnecting every generation ... more   less 

Additional Information about Now Sapphire Riviera Cancun

Address: Super Manzana 11 Manzana 9 Lote 10, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: £202 - £512 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Now Sapphire Riviera Cancun 4*
Number of rooms: 496
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, BookIt.com, Cheap Tickets, Travelocity, Hotels.com and Jetsetter so you can book your Now Sapphire Riviera Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Now Sapphire Riviera Cancun Hotel Puerto Morelos
Paradisus Puerto Morelos
Paradisus Hotel Puerto Morelos
Paradisus Riviera Maya
Paradisus Riviera Cancun Hotel
Paradisus Riviera Cancun Resort
Paradisus Cancun
Now Sapphire Riviera Cancun Riviera Maya, Mexico
Hotel Style:
#5 Family Hotel in Puerto Morelos
#5 On the Beach Hotel in Puerto Morelos
#5 Spa Hotel in Puerto Morelos
#5 Luxury Hotel in Puerto Morelos
#5 Top resorts Hotel in Puerto Morelos
#6 Business Hotel in Puerto Morelos
#7 Romantic Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Now Sapphire Riviera Cancun staff and other travellers.
956 questions
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Questions? Get answers from Now Sapphire Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a tropical garden view room, and I have no complaints.”
 of 5 bubbles kaylar519, 21 Feb 2017 | Read review
“The junior suites are great! We were on the bottom floor - very quiet. Could not hear people above us.”
 of 5 bubbles L2260SXstephaniem, 20 Feb 2017 | Read review
“some of the beachview rooms have a hot tub on the balcony :-)”
 of 5 bubbles Y4811UDcatherinem, 20 Feb 2017 | Read review
“Buildings 1 - 6 are along the beach. The air conditioning was good.”
  • room service
 of 5 bubbles 686RogerS, 18 Feb 2017 | Read review
“location of room did not make a difference unless you want to be on the beach side. Big upgrade to do that however.”
 of 5 bubbles Withoutatie, 18 Feb 2017 | Read review
5 of 5