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Excellence Riviera Cancun

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Traveller (16677)
Room & Suite (3515)
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Overview
  • Excellent80%
  • Very good14%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“lazy river”(1,165 reviews)
“chez isabelle”(803 reviews)
“lobster”(2,439 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star Hotel
All hotel details
Offers from Excellence Riviera Cancun
Special Offer: On Sale! Up to 50% Off
Offers from Excellence Riviera Cancun
Special Offer: On Sale! Up to 50% Off
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Reviews (13,643)
Filter reviews
13,154 results
Traveller rating
10,320
1,963
567
188
116
Traveller type
Time of year
LanguageEnglish
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10,320
1,963
567
188
116
Show reviews that mention
All reviewslazy riverchez isabellelobstermartini barthe grillflavor marketsol barspa viewbarcelona restaurantclub poolroom serviceour honeymoonfrench restaurantlas olasmichael jackson showclub levelswim up room
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1 - 5 of 13,154 reviews
Reviewed today via mobile

We have just returned from visiting our special place again. It was fabulous. The weather was amazing every day. The staff are attentive,happy and kind. They are a real credit to the hotel. The food is varied and delicious and the shows are great. Especially...More

Thank Colin J
Hotel's Favourite
Reviewed 13 June 2017

Wow, where do I start?! This was our first all-inclusive and I cant imagine staying anywhere else. They recognized our anniversary with plenty of champagne and constant congratulations. The indoor & outdoor smells, landscaping, and cleanliness really stood out. Every single staff member WORKS, works...More

144  Thank william h
Response from Excellence G, Community Manager at Excellence Riviera CancunResponded 4 July 2017

Dear William, First and foremost, allow us to thank you for choosing Excellence Riviera Cancun as host of your vacation and for taking the time to share your experience with all Trip Advisor readers. We are amused to read your amiable words regarding your stay...More

Reviewed yesterday via mobile

This was our first all inclusive and I'm not sure we will ever want to go anywhere else. The resort is beautiful and clean. The food and drinks were delicious. Impeccable service. Countless options whether you want to be more social or prefer a quieter...More

3  Thank btw18
Reviewed yesterday via mobile

We first visited this resort 3 years ago, it was better then ever expected! My husband and I reasearched several locations, looking for an adults only, all inclusive that offered a lot of great food options and amazing pools! We have no small children and...More

Thank Jaclyn C
Reviewed yesterday via mobile

Our stay at the Excellence Riviera Cancun was amazing. The staff is attentive and so friendly. All of the restaurants we ate at were great, but our favorites were the Lobster House for lunch, and the French and Indian restaurants for dinner. There were plenty...More

Thank bridgeey
View more reviews
About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Pool
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Airport Transportation
Breakfast included
Dry Cleaning
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Tennis Court
Bar/Lounge
Spa
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$328 - US$567 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#2 Romantic Hotel in Puerto Morelos
#2 On the Beach Hotel in Puerto Morelos
#2 Top resorts Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$328 - US$567 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Puerto Morelos
#2 Luxury Hotel in Puerto Morelos
#2 Romantic Hotel in Puerto Morelos
#2 On the Beach Hotel in Puerto Morelos
#2 Top resorts Hotel in Puerto Morelos
#5 Business Hotel in Puerto Morelos
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (16677)
Room & Suite (3515)
Pool & Beach (3217)
Dining (1488)
Business Centre & Event Rooms (66)
Family and Play Areas (46)
Amenities (46)
Questions & Answers
Ask a question
Madison T
19 April 2018|
Answer
Response from DRegehr | Reviewed this property |
In the evening during turndown service you will receive a flyer that list various events at the resort including evening shows. during our time there they had a magic show, various singers, mexican themed night and white... More
0
Votes
BACVictoria
18 April 2018|
AnswerShow all 3 answers
Response from DRegehr | Reviewed this property |
We went in December and non of the pools were heated.
0
Votes
Room Tips
"Amazing view!"
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"We had a room facing the sea.. Sunny. Quiet. Beautiful sunrises."
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"I tried for Excellence Club, but they were booked. I thought it was still amazing even without it."
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"Swim-up suite was nice"
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