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Hotel Marina El Cid Spa & Beach Resort

Travellers' Choice award winner
GreenLeadersPlatinum level
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Hotel Marina El Cid Spa & Beach Resort
Hotel Marina El Cid Spa & Beach Resort
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5,880 Reviews from our TripAdvisor Community

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Showing 5,266: English reviews
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Bend
Reviewed yesterday NEW

We visited El Cid for the first time last year and had an opportunity to come back. We enjoyed it the first time but found many of the employees seemed to be less engaged (but still really nice) than at our home resort we also stayed at during our vacation. This year all the employees were much more social and...

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Helpful?
Thank Jaxfan
toronto
Reviewed yesterday NEW

The accommodations were nice. Our room was on a top floor with great view of the pool and ocean. The resort itself is beautiful, we had a great time at the pool and other hang out areas at the hotel. Pro's: Cleanliness of resort, amenities are great such as pools, nice bars (one with swings at the bar), kid friendly...

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Helpful?
Thank 82Travel_bug82
Harrisburg
Reviewed 2 days ago NEW

Resort was close to the airport. We were the first ones to be dropped off :) Check in was easy. It does takes you 2 to 3 days to get used to which restaurant is where. Weather was great. We had fun on both pools. It is really unique to be able to jump off the cliff like to deep...

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Helpful?
Thank gozde2017
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: We certainly appreciate your perfect comments and thank you for selecting Hotel Marina El Cid Spa & Beach Resort. We are glad to know that you and your friend spent a terrific vacation with us and enjoyed everything that El Cid has to offer. Thank you also for your kudos for our team, we always share these reviews...

London, Canada
Reviewed 2 days ago NEW

Excellent service, friendly staff, clean resort. We love this resort. We have been going for seven years. Tomás, the Beach Concierge, Betty Campos, Customer Service, and Jesús, from the Planimum Club made our stay more enjoyable.

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Helpful?
1Thank dave1830
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear Members: On behalf of all the staff of Hotel Marina El CId Spa & Beach Resort I would like to thank you for your perfect review and for your confidence. We are so glad that you had a nice stay in our resort again and enjoy all the benefits to be an ECVC member. It will be a pleasure...

Pittsgrove
Reviewed 2 days ago NEW

The accommodations were better than other resorts we stayed at in Riviera Maya, rooms spacious, restaurants beautiful, and a gym and spa on site. Entire resort, aesthetically, was extremely beautiful...pools, walk areas, buildings. However, service was something to be desired. We had to call for towels and wash clothes more than once every night; although there were four of us,...

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Helpful?
2Thank tiffanyh38
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: We certainly appreciate your kind review and your past stay in our resort. Thank you also for your positives and for sharing your feedback that is very important for us and we use it to improve our services and facilities. I would like to deeply apologize for the details that you experienced during your past stay with us...

Calgary
Reviewed 2 days ago NEW

Staff was good in the pool area and restaurants, but front dest was not good. Not friendly. Also no wifi any where unless you pay 9.95us or go to timeshare. Poor rooms need updating badly. Room was Drity had used toilet paper under the bed and was never removed from the room for 7 days. rooms need to be up...

Review collected in partnership with this hotel
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Helpful?
2Thank bradleyd771
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: On behalf of all the staff of Hotel Marina El Cid Spa & Beach Resort I would like to thank you for your review and your selecting our resort. Thank you also for your positive comments and for your feedback and we are sorry that we could not achieve our goal to fulfill your expectations, as our front...

San Jose, California
Reviewed 3 days ago NEW

As I said, It is good all-inclusive for parents bringing their children. However, beach is not suitable for swimming. Tired with main restaura after 2 days, before that it is good. Mosquitos in rooms and dead mosquitos piled at root of walls.

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Helpful?
1Thank Hai X
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear guests: We certainly appreciate your comments and thank you for choosing Hotel Marina El Cid Spa & Beach Resort. Thank you also for your feedback that is basic for us, we are always improving our resort and we have a daily fumigation program but we will make sure to reinforce that program in all our public areas. We hope...

San Francisco, California
Reviewed 3 days ago NEW

my parents and i came here 2/4-2/11. We had been to this location almost a decade ago when it was first built.We thought it looked good than but now it looks amazing! Everyone is so pleasant especially: Jesus- From the Millionaires Club who was the first to call my mother to confirm our week there, welcome us when we arrived,...

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Helpful?
Thank Tatiana D
Denver, Colorado, United States
Reviewed 3 days ago NEW

We really enjoyed El Cid! The property was beautiful. Staff was great and food was good! It's a short walk to Puerto Morelos, which was fun. They also have lots of excursions on-site at the marina. The catamaran/snorkeling trip was worth it! Pros: 1. Pool is awesome, especially for kids! 2. The resort is large, but it's easy to get...

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Helpful?
2Thank JulieW1423
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: Thank you very much for taking the time to write your review, it is great for us to learn that you had a good family vacation with us and enjoyed everything that El Cid has to offer. Thank you also for your feedback that is always welcome and it is a great tool for us. We hope to...

Medicine Hat, Canada
Reviewed 3 days ago NEW

My wife and I stayed at this resort for the week of 04-11, 2017. We stayed here last year about the same time of year. The resort is not the newest along this stretch, be we thoroughly enjoy the staff, as they are very friendly, courteous, and helpful when it is requested. The rooms are large and comfortable. They are...

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Helpful?
2Thank kduxbury
RichardBustamante, Manager at Hotel Marina El Cid Spa & Beach Resort, responded to this review

Dear friends: We certainly appreciate your excellent comments and thank you for selecting Hotel Marina El Cid Spa & Beach Resort a second time. We are so glad to know that you and your wife enjoyed our services, restaurants and the attentive service from our hotel staff once again. Thank you also for your compliments for our staff, as you...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Retreat to a luxury paradise of turquoise Caribbean waters, soothing breezes, Mayan cultural sites and beautiful, aromatic flora and fauna. Situated near the charming bohemian fishing village of Puerto Morelos, overlooking the world's second largest coral reef park, this family oriented, all-inclusive beach resort offers a quiet alternative to the larger hotels in Riviera Maya. Enjoy amazing snorkeling, diving, sailing and sport fishing directly from our shores. With a selection of diverse restaurants, fabulous pools, adults-only Jacuzzi, Mayan-oriented spa, complete fitness center, full-service marina and more -- there is everything to do or nothing at all. • Family & Eco friendly Ocean Front Resort • Exclusive large suites • Great All Inclusive & Platinum All Inclusive meal plan options • Four tantalizing restaurants featuring a la carte and delicious buffets • Macondo Ocean Deck Bar with infinity pool • 22,000-square-foot pool • Beautiful landscaping, expansive sandy beach, hammocks. • Convention Center. • Ocean Front El Cocay Spa. • Full-service Marina 120-slip marina • WIFI Internet Access (fee) • Kids Club Center • Fitness center with the latest cardio equipment, free weights and a spinning class area • Pronatours Tour Desk • Half hour from Cancun/Riviera Maya International Airport and 20 minutes from downtown Cancun/Riviera Maya and Playa del Carmen. ... more   less 

Additional Information about Hotel Marina El Cid Spa & Beach Resort

Address: Boulevard El Cid Unidad 15, Puerto Morelos 77580, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Price Range: £196 - £397 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Marina El Cid Spa & Beach Resort 4*
Number of rooms: 428
Reservation Options:
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Also Known As:
Hotel Marina El Cid Spa And Beach Resort
Hotel Marina El Cid Spa & Beach Puerto Morelos
Marina El Cid Riviera Maya
Hotel Marina El Cid Riviera Maya
El Cid Riviera Maya
Hotel Marina El Cid Beach
El Cid Puerto Morelos
Hotel Marina El Cid Spa & Beach Resort Riviera Maya, Mexico
Hotel Style:
#9 Family Hotel in Puerto Morelos
#10 Romantic Hotel in Puerto Morelos
#10 Business Hotel in Puerto Morelos
#13 On the Beach Hotel in Puerto Morelos
#13 Spa Hotel in Puerto Morelos
#14 Luxury Hotel in Puerto Morelos
#14 Top resorts Hotel in Puerto Morelos
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Marina El Cid Spa & Beach Resort staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Shuttle service is only free one way to or from the airport to my knowledge.”
 of 5 bubbles Jaxfan, 23 Feb 2017 | Read review
“Top floor rooms”
 of 5 bubbles 82Travel_bug82, 23 Feb 2017 | Read review
“Very noisy if your room is near a path. Carts travel continuously taking supplies back and forth. Need air filled tires on the carts. ”
 of 5 bubbles dave1830, 22 Feb 2017 | Read review
“Clean room floors with clean water and soap, leave wash cloths and towels for each person staying in the room.”
 of 5 bubbles tiffanyh38, 22 Feb 2017 | Read review
“Room was Drity had used toilet paper under the bed and was never removed from the room for 7 days. rooms need to be up graded as they are not that nice. Web site pictures of the rooms look better than in person. Asked for a upgrade to one in the picture and they said that they dont have any... makes me beleave that the rooms are not that nice. Not returning to this Hotel again.”
 of 5 bubbles bradleyd771, 22 Feb 2017 | Read review
5 of 5