really enjoyed my stay - everyone was helpful and pleasant, room service food was good, had a drink in the bar which was nice - I was extra time in the morning before checking out which was great for getting some work done. all in all - very enjoyable experience.
This Novotels biggest assets are its staff. We have been really impressed with the service here. From the moment we walked through the door, the reception was warm, genuine and welcoming. We felt like honoured guests. We were asked if we were in Auckland for anything special and…
When my step daughter comes up from Raglan, she stays here, and we always go up and say goodnight to her and the grandkids. Am so amazed at the layout and comfort of the rooms. After the family experienced the hotel they don't stay anywhere else now :)
We (husband and 4 year old son) arrived at the hotel quite early at 8am of Friday, 8th March 2019. Knowing that check-in time starts at 2 pm, we decided to go somewhere else. We were greeted by a friendly concierge staff (Dallin) upon arrival who took on our belongings to be…
We were very impressed with the level of customer service at this Hotel. We had young woman by the name of Roan ( hope that is how you spell it )who checked us in and who was excellent at her job and very welcoming. The location is great and easy parking along with comfortable…
"Ask for room m the racecourse side"
"Good access to motorway. View and quiet floor at higher level."
"Rooms Level 3, 4, 5 are quieter.."
"We were on the fifth floor and barely heard a thing from anyone around us."
"Higher Rooms have a better outlook"