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Quality Hotel & Leisure Stoke on Trent

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Quality Hotel & Leisure Stoke on Trent
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1,130 Reviews from our TripAdvisor Community

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Showing 1,114: English reviews
Barfleur
Reviewed 3 days ago NEW

On my second visit to this hotel I remembered what had made me not return for some time. The room was OK - it was very overheated even with the radiator turned off and windows as far open as they would go. I have no idea where the heat came from but it was very hard to sleep. The big...

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Helpful?
Thank TombolaToo
Bradford-on-Avon, United Kingdom
Reviewed 4 days ago NEW

Excellent stay again with the Holidays & Cruises travel club. Superb entertainment and the food, wow home cooked and 'hot plates', breakfast is excellent and buffet style. Being NEW YEAR the hotel was geared up to see in 2017 and what a great night, gala dinner before the Disco into the early hours. Steve

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Thank steve p
Ahmedabad, India
Reviewed 1 week ago via mobile

Stayed there for a business visit. Hotels location is good near to the city centre. Apart from that nothing great. Services are below average, reception always busy with work and don't have time to greet their customers. Hotel is quite old and rooms are below average quality. I would give 2.5/5.

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Helpful?
Thank Krunalshah1684
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Good morning, Thank you for taking the time to post your recent review. I am sorry to hear you were disappointed with our service levels on this occasion, but I do hope we will have another opportunity to welcome you again when next in town. Kind regards, Patrick Fitzgerald.

Reviewed 1 week ago via mobile

There was an error with booking.com and the Receptionist spoke from a script and was not helpful. The Sink was cracked, jacuzzi bath was not plumbed in, mixer shower did not work as the hose was broken. No iron or clothes press either. Mattress covers had holes in!!!!! Nothing about this hotel was quality and I'd advise not staying. Very...

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Helpful?
Thank Jacqui D
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Good morning Jacqui, When you arrived on Sunday evening, it became clear that you had reserved a room for the wrong date via Booking.com., i.e. 29th. January. You accused the hotel of changing this date. Our receptionist, Lorna, relayed the details from your booking form which clearly showed your error. This was not some script. You now seem to be...

Great Yarmouth, United Kingdom
Reviewed 2 weeks ago via mobile

I reviewed this hotel the last time I stayed here in April 2014, and here I am staying again, this time for the new year celebrations. Has anything changed? Not really. The same friendly, efficient and approachable management who are on top of their job are still in place. The building, although rather old, is still well maintained, well decorated...

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Helpful?
2Thank EggbertNoBacon
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Good morning, It is always a pleasure when you have guests returning to the hotel, and even more so when you receive glowing comments such as yours. There was a great atmosphere here over the New Year, with the team enjoying it as much as the guests, and they will be really pleased when I share your kind comments with...

London, United Kingdom
Reviewed 2 weeks ago

Our Travel Club Stayed at this hotel for 3 nights new year celebration, I personally could not ask for anything more.. Comfort. cleanliness.. The restaurant and food; I actually enjoyed going into breakfast and evening meals, no fuss, no waiting or queuing for self service to be replenished .. The management and staff were more than helpful in all areas...

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1Thank margaret t
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Good morning Margaret, It's great to hear that you had such an enjoyable New Year break here at the Quality Hotel. Your kind comments will be shared with the team, who will look forward to seeing you again on a future visit to Stoke. Wishing you, and yours, a Happy New Year. Best regards, Patrick Fitzgerald.

Reviewed 3 weeks ago

Hotel right near main shops. Staff very friendly and helpful. Managers professional. Food good and room nice and spacious. Would certainly recommend hotel. If in this area again would stay here again.

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Helpful?
Thank Leonora B
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Hello Leonora, Many thanks for your kind review following your recent stay at the Quality Hotel. Your compliments will be shared with the team, and will look forward to your next visit. When making your next booking, do remember that we always offer the best available rate when you reserve directly with us. Have a Happy New Year. Best regards,...

Reviewed 4 weeks ago

Not a bad hotel for the price to be honest. Ive been in better, and far more opulent hotels - but for what it is, and the market it aims for, more than satisfactory. The rooms themselves are a good size, although not the cleanest - carpets looked dirty with more than one suspicious stain. Bed was large and comfortable....

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Helpful?
Thank Graham H
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Hello Graham, Many thanks for your review. We are pleased to hear we offered value for money in a convenient location, and hope to see you again when next in town., Don't forget, book directly with us for the best available rate. In the meantime, have a Happy Christmas and a peaceful New Year. Kind regards, Patrick Fitzgerald.

Bude, United Kingdom
Reviewed 4 weeks ago via mobile

We stayed at the quality hotel for two nights, it's easy to find and there are taxis waiting opposite the train station. It costs around 4/5 pounds to get to the hotel from the train station so don't let the taxi drivers try to rip you off as one of them tried to make me pay £15!!! The rooms are...

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Thank 1234molly
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Good morning Molly, Many thanks for posting a review following your recent stay here at the Quality Hotel. We are pleased to hear that you enjoyed the leisure facilities, which includes a heated pool, and the fact of being located so centrally. We do hope to see you again when next in the area. When booking, by making your reservation...

Reviewed 12 December 2016 via mobile

Arrived at 7am and the lovely man in reception managed to change my room so I could check in straight away. The room is in need of updating but it was clean and for the price I paid I was happy! Ordered room service, food was satisfactory, a little on the pricey side for what you get. All in all...

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Helpful?
1Thank Kim J
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Hello Kim, We were pleased to make a room available for you after your long journey, and hope that you left us suitably refreshed ! We look forward to welcoming you again to the Quality Hotel when next in town. Kind regards, Patrick Fitzgerald.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The 135 bedroomed hotel is situated in the city centre within walking distance to theatres, shops, casino, restaurants & bars. All bedrooms have en-suite facilities, tea & coffee making facilities, direct dial telephones & hairdryers as well as complimentary WIFI access. We boast a superb restaurant, 7 meeting / conference rooms, including two large function rooms which are ideal for hosting parties & wedding receptions. As well as free car parking & wifi access throughout the hotel, guests can also enjoy complimentary use of the hotels leisure facilities which include Heated Indoor pool, sauna, steam room, Jacuzzi & fully equipped gym. ... more   less 

Additional Information about Quality Hotel & Leisure Stoke on Trent

Address: 66 Trinity Street, Hanley, Stoke-on-Trent ST1 5NB, England
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent > Hanley
Price Range: £42 - £71 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quality Hotel & Leisure Stoke on Trent 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Quality Hotel Stoke On Trent
Quality Inn Stoke On Trent
Quality Hotel & Leisure Stoke On Trent Stoke-On-Trent/Hanley
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Questions & Answers

Here's what travellers have asked, with answers from Quality Hotel & Leisure Stoke on Trent staff and other travellers.
17 questions
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Questions? Get answers from Quality Hotel & Leisure Stoke on Trent staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try a different hotel”
 of 5 bubbles TombolaToo, 18 Jan 2017 | Read review
“Book a room at the rear of the hotel for quiet.”
 of 5 bubbles M9796OUstevep, 17 Jan 2017 | Read review
“be explicit about what you want - however is in Stoke on Trent so cannot get a room with a view!”
 of 5 bubbles Londonbearboy, 4 Dec 2016 | Read review
“Try and go for the suites on the 3rd Floor”
 of 5 bubbles I3431FJstepheng, 28 Nov 2016 | Read review
“Stay on top floor at back of hotel...”
 of 5 bubbles BrendaJeanJones, 8 Nov 2016 | Read review
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