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Quality Hotel & Leisure Stoke on Trent

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Quality Hotel & Leisure Stoke on Trent
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1,144 Reviews from our TripAdvisor Community

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Showing 1,128: English reviews
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Essex, United Kingdom
Reviewed 6 days ago NEW

We stayed at this hotel for two nights with our two grandsons (8 and 12) . We had a warm welcome at reception and everything was explained about the hotel and leisure facilities. We were given a room in the Milton suite (which was across the court yard) and had a lovely big clean room with a big double bed...

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Helpful?
2Thank marilynruthperry17
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Good morning, Many thanks indeed for your delightful review following your family's recent stay with us. The team will be much encouraged by it, and it is good to see that you made full use of our complimentary leisure facilities here at the hotel. We look forward to welcoming you again on your next trip to Stoke. Kind regards, Patrick...

East Midlands, United Kingdom
Reviewed 6 days ago NEW

Incredibly rude staff and filthy rooms say all there is to say about this place. Avoid like the plague. The food was mediocre and very overpriced. The beds worn and had springs sticking out of them. The bathroom dated and a dirty toilet.

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Helpful?
Thank TheNavajoKnow
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Hello, For such a damning 'review' to be placed, which is scathingly short on specifics, I find troubling. Should you really want a reply to this, then I would ask that you email be directly on gm@qualityhotelsstoke.co.uk. Patrick Fitzgerald.

Reviewed 1 week ago

was very happy with this hotel,both hotel and room very clean and the staff were really helpful and pleasant,the food was delicious in a buffet style,at extra cost there is a leisure centre at the rear of the hotel and free wifi

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Helpful?
2Thank Jane S
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Hello Jane, Many thanks for your great review. It is really pleasing to hear that you had such a comfortable stay, and we look forward to welcoming you again soon. Kind regards, Patrick Fitzgerald.

Newbury
Reviewed 1 week ago

We were very impressed with the room for the price we paid. All seemed clean and comfortable and the hotel was ideally positioned for our trip to the theatre. Sadly I did not sleep much at all because I could not stop itching. I feared bugs but found no evidence and put it down to the sheet wash!

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Helpful?
Thank Lauren456
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Good morning Lauren, Your kind comments are much appreciated, and will be shared with the team. I'm sure you found the hotel to be very convenient for seeing a show at the Regent Theatre, and we look forward to welcoming you again on a future occasion. Best regards, Patrick Fitzgerald.

Reviewed 1 week ago

had to travel to stoke for another football game and needed somewhere to rest our heads for the night found this and booked it before the new year for a jaw dropping £37.....I wasn't expecting much and the other half was panicking that I had booked a "stable"......any way...we arrived about 9.45 and was greeted by a pleasant receptionist who...

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Helpful?
1Thank Xbudgiex
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Hello Xbudgiex, Many thanks for taking time out to post comments following your recent trip to Stoke. We have a great team here at the Quality Hotel, who will be delighted to hear you had such a comfortable visit, and, as mentioned, value for money in a central location. I'm sure Mark Hughes will keep your team in the Premier...

Balbriggan, Ireland
Reviewed 2 weeks ago

The Hotel is fine for the price even though the room was quite small. Internet was great throughout the hotel. Shower is useless / possibly dangerous as the hot / cold are undependentl controlled by the taps. It was either too hot or too cold. Whilst there is plenty on offer at breakfast, it is all pretty 'Yellow Pack'. Staff...

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Helpful?
Thank TheGilmartins
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Hello, Many thanks for your review. I will have this shower checked, and we look forward to your next visit. Kind regards, Patrick Fitzgerald.

Aberdeen, United Kingdom
Reviewed 2 weeks ago

I am visiting this hotel for a couple of days on a business trip. I do not normally leave reviews but after reading some of the reviews I thought I should put my point of view on here. I arrived on Tuesday to be greeting by a manager at the reception whom was very efficient and she was welcoming. Car...

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Helpful?
1Thank jh19592017
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Hello, Many thanks for taking the time to share your thoughts following your recent visit. It is pleasing to hear that, overall, your experience was a good one, and your comments will be shared with the relevant departments. Regarding the charge for car parking, this is being waived for all future bookings made directly with the hotel. We look forward...

London, United Kingdom
Reviewed 3 weeks ago

I found this hotel better than I expected, after reading several poor reviews and given the price I was not expecting much. The hotel is old and a little worn in places. However, I found my room warm and comfortable. The breakfast was good with plenty of options. The staff were pleasant. The location near the centre of Stoke is...

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Helpful?
1Thank MikeWells90
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Hello MikeWells90, We are pleased to see that you decided to stay with us on your recent visit to Stoke. The Quality Hotel offers value for money in a central location, and it is satisfying to read that you share that view. Many thanks. We look forward to seeing you again when next in town. Kind regards, Patrick Fitzgerald.

Marshchapel
Reviewed 3 weeks ago via mobile

We wanted to visit the potteries and chose this hotel. Great welcome. Room was clean and quiet. The hotel has a leisure centre with pool span sauna etc which was included when we visited. Car parking was also free but may be charged for in the future. Breakfast was very good. It was my wife's birthday and I ordered a...

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Helpful?
1Thank Tim M
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Hello Tim, What a great review. The team here will be delighted to hear that you and your wife had such an enjoyable birthday stay, and appreciated the range of facilities on offer. When you return to Stoke, by booking directly with the hotel, car parking is then included in the rate. Kind regards, Patrick Fitzgerald.

Torfaen, United Kingdom
Reviewed 4 weeks ago

Shabby hotel in desperate need of updating. The shower and water in my room wasn't working properly. I notified reception who told me someone would look at it that night, this was about 7pm, I queried that they would definitely get it fixed as i needed to be out by 9am in the morning for a conference. I was promised...

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Helpful?
Thank Sarah m
Patrick F, General Manager at Quality Hotel & Leisure Stoke on Trent, responded to this review

Hello Sarah, I am sorry to read that your recent stay with us wasn't an enjoyable experience. Having notified reception of the problem experienced, this should have been followed up and resolved, and I appreciate how frustrating this can be. Rest assured, this will be addressed. Should you be returning to Stoke, please contact me directly, and I will ensure...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
The 135 bedroomed hotel is situated in the city centre within walking distance to theatres, shops, casino, restaurants & bars. All bedrooms have en-suite facilities, tea & coffee making facilities, direct dial telephones & hairdryers as well as complimentary WIFI access. We boast a superb restaurant, 7 meeting / conference rooms, including two large function rooms which are ideal for hosting parties & wedding receptions. As well as free car parking & wifi access throughout the hotel, guests can also enjoy complimentary use of the hotels leisure facilities which include Heated Indoor pool, sauna, steam room, Jacuzzi & fully equipped gym. ... more   less 

Additional Information about Quality Hotel & Leisure Stoke on Trent

Address: 66 Trinity Street, Hanley, Stoke-on-Trent ST1 5NB, England
Region: United Kingdom > England > Staffordshire > Stoke-on-Trent > Hanley
Price Range: £39 - £70 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quality Hotel & Leisure Stoke on Trent 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Quality Hotel Stoke On Trent
Quality Inn Stoke On Trent
Quality Hotel & Leisure Stoke On Trent Stoke-On-Trent/Hanley
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Questions & Answers

Here's what travellers have asked, with answers from Quality Hotel & Leisure Stoke on Trent staff and other travellers.
18 questions
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Questions? Get answers from Quality Hotel & Leisure Stoke on Trent staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose high floor”
 of 5 bubbles marilynruthperry17, 17 Feb 2017 | Read review
“Probably best to avoid rooms on main road.”
 of 5 bubbles MikeWells90, 2 Feb 2017 | Read review
“Don't book”
 of 5 bubbles A2203QQsarahm, 26 Jan 2017 | Read review
“5 min walk from town perfect location for night out”
 of 5 bubbles JoanneC552, 22 Jan 2017 | Read review
“Try a different hotel”
 of 5 bubbles TombolaToo, 18 Jan 2017 | Read review
5 of 5