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Willowbank Resort

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Traveller (137)
Room & Suite (9)
Videos (2)

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About

#1 of 1 hotels in Somerset Village
Location
Cleanliness
Service
Value
Everyone needs a place to Relax, Reflect, and Recharge. For travelers visiting Bermuda, Willowbank Resort is an excellent choice for rest and rejuvenation. Well-known for its family-friendly environment, great food, and attractions, Willowbank Resort makes it easy to enjoy the best of Bermuda. Guest rooms offer amenities such as air conditioning, television, and free Wi-Fi. Willowbank Resort features a gift shop, beach chairs, and outdoor furniture to help make your stay more enjoyable. The property also boasts an outdoor pool, private beaches, and an on-site restaurant. If you are driving to Willowbank Resort, free parking is available. Whether you’re traveling for business, pleasure, or both, Willowbank Resort is sure to make your visit to Bermuda one worth remembering.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Babysitting
Electric vehicle charging station
Secured parking
Internet
Pool / beach towels
Outdoor pool
Fence around pool
Restaurant
Outdoor dining area
Vending machine
Game room
Golf course
Snorkelling
Tennis court
Bicycle tours
Fishing
Patio
Board games / puzzles
Children's television networks
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Chapel / shrine
Concierge
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Umbrella
Laundry service
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Room features
Air conditioning
Private beach
Desk
Housekeeping
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Interconnected rooms available
Private balcony
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
Languages Spoken
English
71Reviews9Q+A23Room tips

Reviews
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cpmcd52 wrote a review Feb 2024
Ottawa, Canada60 contributions85 helpful votes
I had stayed at Willowbank in 1969 as a teenager and wanted to take my wife there at some point, and so it was my first choice for celebrating our 50th anniversary. I was thrilled that it was still there after all those years and it hadn't lost it's charm. In fact it has grown and provides a lot for anyone: couples, family, groups, etc. It is also a conference centre as well, and does weddings and other events. A hurricane had come by a few weeks or so earlier (but no damage as it only slightly grazed the island) and so the number of visitors was down from usual so we felt like it was a very special, quiet place for us to enjoy. Comparatively, Bermuda is an expensive place to visit (and live) but we felt it was well worth the price. Since the number of guests was down they automatically upgraded our accommodations to one of the nicest ones available and we loved it. The ocean and sunset views straight out of our unit were simply spectacular. The food was excellent in their restaurant/dining room. They have their own beautiful beach in the cove and we enjoyed many lovely quiet hours there. Among all of the beauties and amenities perhaps the most striking aspect of Willowbank is the management and staff. What wonderful people. I can't say enough about how nice they all are! Bermudians are warm lovely people and we thoroughly enjoyed our time at Willowbank and on the island.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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wendyeh333 wrote a review Apr 2022
London, United Kingdom598 contributions161 helpful votes
+1
Hotel's Favourite
I can't rate Willowbank highly enough - we have the most amazing stay. Firstly the views are breathtaking. I wish I could wake up to the view from our Morning Glory room every day... The staff are very welcoming and helpful. Everyone from Gina, Asha and chef Ron. Nothing is too much trouble. Chef Ron does a great breakfast, cooked to order. There are 2 beaches on site - Ocean Beach (my favourite) and Harbour Beach. Both are excellent. We were there end of March and had the beach to ourselves. The hotel is in a quiet area, but buses stop right outside and are frequent so it is easy to get to Hamilton, south beaches, and Dockyard. We also walked a lot, although there often isn't a pavement so I wouldn't advise walking with children along the road. There are bars a short bus ride away - Woody's was great if you want somewhere more lively on a Saturday night. Our stay at Willowbank was pure bliss and we would absolutely stay there again and again.
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Date of stay: March 2022
Service
Room Tip: Morning Glory 1 had an excellent view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Abigail Steynor, Owner at Willowbank Resort
Responded 30 May 2023
Greetings from Willowbank Resort. Thank you for taking the time to review our property. We are pleased to hear that you had an enjoyable stay. Thank you for choosing Willowbank, and we look forward to hosting you once again. Kind Regards, The Willowbank Family
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Camper36809 wrote a review Jan 2024
2 contributions
I was unable to get a response for Reservation after 6 calls to reserve. This is very similar to 2 years prior after making several direct calls. Staff is not propery trained in hotel management, unfortunately!
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Date of stay: January 2024
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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JemmaRob wrote a review Oct 2023
Buckinghamshire, United Kingdom44 contributions16 helpful votes
+1
Super charming with views to die for. We only stayed for three days and four nights but we were able to get a really good fell for the island and the hotel. The team especially Sheyanne and the Chef (apologies we can’t remember his name) were incredibly welcoming and told us all the best beaches to visit off the tourist track. It’s hard to rate the condition of the hotel as we popped into a similar hotel to grab a taxi and they’re much the muchness. It’s not modern or sleek however it has charm and it’s clean and comfortable. The air on works perfectly and the bed was heaven. It’s not luxe but it does the job. We stayed in an ocean view room called Tamaris 5 and it has incredible views from the room and small balcony. Steps straight down to the beach from our room. The beach is very small but perfectly formed, infact, it’s a hidden gem. We spent half a day on the hotels beach and we were the only ones there. We snorted and chilled and didn’t see a single soul. Food was really good, we had breakfast every morning and I really enjoyed the options, we had dinner two nights and again we really enjoyed that too. Lunch has really great choices too. The reception team were helpful arranging taxi’s for us. We overall had a great stay and were blown away with Bermuda’s beauty and hospitality.
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip: We visited in October and found the island quiet in general. Learn to ride a moped!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Steven S wrote a review Aug 2023
4 contributions
Awesome views of the water. Friendly and helpful staff. We had the breakfast and the dinner. It was yummy. Everything is very clean. Public transportation is very close to the hotel. Pool and beach area are nice.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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emanuelamanduchi wrote a review Aug 2023
Rome, Italy13 contributions15 helpful votes
It is a nice property with a stunning view on the Ocean but you have to be aware that: - There are 2 beaches, one very nice but small (can host 7-8 people) and when there is high tide it disapper. The other one is bigger but it is inside a Marina with a lot of boats in front of you. It should be a private beach (there is a board on the beach mentioning it), but it is not. People from the houses closeby come there and also big groups from cruises come to make canoa or boat trips. Really not acceptable. The beach was cleaned only once in one week and it is not managed at all. You end up looking for better beaches outside . - The resturant is in a stunning position but it looks like that the staff is not properly trained. They are kind but they miss the basics. (Guests like to eat on the terrace outside and they only prepare tables inside, asking people to bring themeselves food outside). Tables wet from the previous night rain are not cleaned if not asked. On Sunday evening they had a private birthday party (external guests) and they didn't have enough staff to handle the resort guests who were offered only salads & cold sandwiches or suggested us to order from an external take away !!. On Sunday evening public bus do not work in the Island so we couldn't even go eating outside. - The rooms are nice and comfortable. The service is so and so. The cleaning staff everyday was forgetting something: we were 3 people and were leaving towels for 2, forgetting to leave beach towels or shower gel regularly. All in all is a nice place, that needs a bit of renovation, but the management is definitely poor.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Poor service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Laura Toavs, Other at Willowbank Resort
Responded 23 Aug 2023
Dear Emanuela, Thank you for sharing your detailed feedback following your recent stay at Willowbank Resort Bermuda. We sincerely appreciate your insights, as they help us identify areas where we can improve our services and provide a better experience for our valued guests. We're glad to hear that you appreciated the property's stunning view of the ocean. We're sorry to learn about the challenges you encountered during your stay, and we apologize for any inconveniences you experienced. Regarding the beaches, we understand your frustration with the size and accessibility of the two beaches. We apologize for any misunderstandings about the beach's private status, and we'll review our signage to ensure clarity for our guests. We also appreciate your feedback about the cleanliness and management of the beaches. We're actively looking into improving the upkeep and ensuring a more enjoyable beach experience for our guests. We apologize for the issues you faced at the restaurant. Your feedback about the service and staff training is invaluable, and we'll work diligently to address these concerns. It's our aim to provide seamless and attentive service, and your comments highlight areas where we need to make improvements. We're truly sorry for the inconvenience you experienced during the private party and the limited food options. We'll ensure better coordination in the future to avoid such situations. Your observations about the room and cleaning service are also noted. We apologize for any oversights in maintaining the amenities and supplies you expected during your stay. Our housekeeping team will be reminded to be more diligent in fulfilling guest requests. We appreciate your kind words about the comfort of our rooms and your overall experience, as well as your understanding that our property may need renovations. Your candid feedback about management is essential, and we take your comments seriously. Rest assured, we're committed to enhancing our management practices and delivering a more consistent and enjoyable experience for all our guests. Once again, thank you for sharing your thoughts. We hope you'll consider returning to Willowbank Resort in the future. If there's anything else you'd like to discuss or if you have further suggestions, please feel free to reach out to us directly. Warm regards, The Willowbank Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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pinksailor wrote a review Jul 2023
Paget Parish, Bermuda128 contributions104 helpful votes
Stayed for a conference and really enjoyed the entire hotel. Food was great, the conference centre is amazing and the beach is really nice too. Loved the cosy feeling of not being in a large place. The gym is a huge plus and barely anyone using so was perfect to use anytime we wanted. Only thing I hope they change in future is to maybe have a queen bed and a double instead of 2 double beds. I highly recommend this hotel for the price. Nothing will beat this in Bermuda. They also had shuttles to Dockyard and the beach.
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Date of stay: July 2023Trip type: Travelled with family
Room Tip: Recommend getting 2 rooms if there are 4 of you as beds are double not queen.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Laura Toavs, Other at Willowbank Resort
Responded 9 Aug 2023
Greetings from Bermuda! We sincerely appreciate the lovely review you left for Willowbank Resort. We are pleased to know that your experience surpassed your expectations. It is our utmost priority to provide our guests with a memorable and enjoyable stay, and it warms our hearts to learn that we succeeded in doing so for you. Once again, thank you for taking the time to share your experience with others. Your review will undoubtedly help other travelers in choosing their ideal destination. We look forward to welcoming you back in the near future for another exceptional stay. Warmest regards, The Willowbank Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GrandTour07087241811 wrote a review Jul 2023
1 contribution
Such a beautiful view. The rooms were comfortable. The food from the kitchen was excellent. The rooms were comfortable. The staff was warm and friendly. If you are looking for a place to stay. This is the place. Highly recommend.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Laura Toavs, Other at Willowbank Resort
Responded 9 Aug 2023
On behalf of the entire team at Willowbank Resort Bermuda, we wanted to take a moment to express our sincerest gratitude for the incredibly kind review you posted. We are thrilled to hear that our tranquil surroundings, attentive staff, and array of amenities contributed to making your stay memorable. Please know that your feedback is invaluable to us. It helps us understand what we are doing right and where we might improve. We take every review to heart and use them to constantly refine our offerings. Once again, thank you for taking the time to share your experience with the TripAdvisor community. Your review will undoubtedly assist future travelers in making informed decisions about their own Bermuda adventure. Should your travels bring you back to the beautiful shores of Bermuda, we would be absolutely delighted to welcome you to Willowbank Resort once more. Wishing you all the best and looking forward to the pleasure of serving you again in the future! Warm regards, The Willowbank Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ellen B wrote a review Jul 2023
1 contribution
I would never again stay at this hotel. There were a few good points — a lovely view and small private beach, adequate room, reasonable price. Here are the bad points: terrible, inefficient service, lousy, overpriced food, inconvenient location, request for fixing of bathroom drain over 4 days and nothing happened. Wine and beer made available a few days before we arrived — no bottles, only glasses.I would never recommend this hotel.
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Date of stay: July 2023Trip type: Travelled as a couple
Room Tip: Be prepared to have to take an expensive taxi to go anywhere or walk a long distance to the bus...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Laura Toavs, Other at Willowbank Resort
Responded 16 Jul 2023
Greetings, Ellen! Thank you for taking the time to review Willowbank Resort Bermuda. We are sorry to hear that we disappointed you on so many levels. We aspire to excellence, and it is from a review like yours that we can learn and improve. Please reach out directly at your convenience, so we can hear more specific details. Rest assured your feedback has been taken to management. Warmly, The Willowbank Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JLXu2 wrote a review May 2023
Glen Cove, New York21 contributions12 helpful votes
The PROS: Beautiful views, clean large room (Tamarisk 8 at least), nice people. The CONS: Dining pretty bad on site with very limited other options nearby, remote/isolated from anything else on island, facility is old and in desperate need of a refurb. It is a true 3 star hotel. No frills. Clean rooms. Bed comfortable but sheets a poly blend so a little rough. Wifi and tv worked well. Cove beach was pretty and fun to wade in but very small.
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Date of stay: May 2023Trip type: Travelled with family
Room Tip: The bus system is great and you can get one right outside but since this hotel is so remote you...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Abigail Steynor, Owner at Willowbank Resort
Responded 30 May 2023
Greetings from Willowbank Resort. Thank you for taking the time to review our property. We have just completed renovations on our Bay Grape Suites, which feature small kitchens. We do hope you will come again, and give our suites a try in the future. Thank you for choosing Willowbank. Kind Regards, The Willowbank Family
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
£249 - £326 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Willowbank Hotel & Conference Facility
LOCATION
CaribbeanBermudaSandys ParishSomerset Village
NUMBER OF ROOMS
50
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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WILLOWBANK RESORT - Updated 2024 (Somerset Village, Bermuda)

Frequently Asked Questions about Willowbank Resort
Which popular attractions are close to Willowbank Resort?
Nearby attractions include Jobson's Cove Beach (4.4 miles), Bermuda Fun Golf (3.6 miles), and Locked on the Rock (3.6 miles).
What are some of the property amenities at Willowbank Resort?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Willowbank Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Willowbank Resort?
Guests can enjoy free breakfast, an on-site restaurant, and an outdoor dining area during their stay.
Is parking available at Willowbank Resort?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Willowbank Resort?
Conveniently located restaurants include Crown & Anchor, Intrepid, and 1609 Bar and Restaurant.
Are there opportunities to exercise at Willowbank Resort?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Willowbank Resort have airport transportation?
Yes, Willowbank Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Willowbank Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Willowbank Resort?
Many travellers enjoy visiting Royal Naval Dockyard (2.2 miles), Admiralty House Park (3.9 miles), and Scaur Hill Fort Park (0.4 miles).
Does Willowbank Resort have any great views?
Yes, guests often enjoy the ocean view available here.