Mercure Shrewsbury Albrighton Hall Hotel and Spa
Ellesmere Road, Albrighton, Shrewsbury SY4 3AG England
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About
#1 of 1 hotels in Albrighton
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300 year old Shropshire House, a 4 star hotel with 87 en suite rooms, overlooks an ornamental lake in 15 acres of gardens in the heart of Shropshire just 2 miles from the medieval town of Shrewsbury. 30 min from the M6, J10A. Ideal for visiting Chester, Shrewsbury Abbey and the Severn Valley steam railway. Newly refurbished The Orchid Rooms at Inspiration Leisure and Spa offers a gym, fitness classes, a pool, relaxation lounge and thermal suite including a sauna, steam room, ice room, and six treatment rooms, two of which are doubles. 24 hr room service. Free parking.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Housekeeping
Room service
Safe
Telephone
Iron
Flatscreen TV
Bath / shower
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English
Location
Ellesmere Road, Albrighton, Shrewsbury SY4 3AG England
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2973Reviews39Q+A100Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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+1
The staff were the most wonderful part of our experience they could not do enough for us, particular Kelvin from the restaurant and Leon from the spa they were so friendly and helpful! And the food was very tasty too.
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Only down side was the pool was a bit chilly!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Elena Fenton, Guest Services / Front Office at Mercure Shrewsbury Albrighton Hall Hotel and Spa
Responded 2 days ago
Dear T2954RPjanec, Thank you very much for your review, we are delighted to read that you have enjoyed your stay with us and you have particularly enjoyed our team and of course Kelvin (he is indeed a super star). We hope to have another opportunity to serve you again in the near future. Yours Truly, The Albrighton Hall Hotel and Spa Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely stay. Rooms outside of the main house quite dated. Nice size rooms though. Breakfast good, lots of choice. Lots of staff really great. Morgan on reception and Leon in the spa. Had a nice meal in the restaurant, served by Kelvin and Keah. Shame to hear that the waiting team don’t get a proper share of the tips in the restaurant. They only get gratuity on the extras, not on the menu.
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Elena Fenton, Guest Services / Front Office at Mercure Shrewsbury Albrighton Hall Hotel and Spa
Responded 2 days ago
Dear emmamG9786XR, Thank you for the wonderful feedback, delighted to read you had a great time at our hotel. Please rest assured that ALL the tips are equally shared amongst ALL members of our team, I am sorry if perhaps the information you have received was incorrect. We, as a team, we are truly honored and humbled for any gratuities and reviews which we received as these surely give us the continuous motivation and encouragement to deliver our services with professionalism and dedicaction. We do hope to have many more opportunities to welcome you back at our hotel in the very near future. Warm wishes Elena Fenton Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I had a great few days at this hotel and spa for my birthday. Very spacious and comfortable 'prestige' room. We used the bar and the restaurant and spent a morning in the spa. All staff were friendly and helpful. Thanks 👍
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: I think the lakeside 'prestige' rooms are the best choice.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Elena Fenton, Guest Services / Front Office at Mercure Shrewsbury Albrighton Hall Hotel and Spa
Responded 2 days ago
Dear 910keithw, Thank you for your review, we are very pleased to read that you had a wonderful stay at our hotel in occasion of your birthday. We truly hope to welcome you back perhaps in 2024 for another birthday celebration. Warm wishes again from all of us, The Albrighton Hall Hotel and Spa Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After reading the reviews I thought I would treat myself and the wife to a long weekend away. I had a business meeting on Sunday so it was nice that my wife could have breakfast in the room and a day in the spa, massage and swimming..chilling out. The breakfast came...which is not cheap... a couple slices of cold toast, some very chewy non crunchy cornflakes and a fresh fruit salad which consisted of 90% apple and the odd bits of pineapple and something else thrown in....not a good start to the day. A trip to the spa will cheer her up...on arrival no one was at the reception to help you out and hand over a towel. Once changed the spa bath was like a dip in a freezing pond and the pool so cold it was hard to stay in. You couldn't sit and chill out because that is literally what you got...freezing cold aircon blasting down onto you. All in all a very disappointing day. The room was comfortable however we were rationed on tea,coffee and milk. Biscuits were budgeted for as well...one each for two nights. This should not happen in an expensive hotel. We certainly will not be back and upset about the whole experience. Shame on Mercure hotels…
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Find another hotel in the area
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Elena Fenton, Guest Services / Front Office at Mercure Shrewsbury Albrighton Hall Hotel and Spa
Responded 1 week ago
Dear vicsclassicautos, Thank you for your review, I am truly disappointed about your feedback regarding your very recent stay with us. I would love an opportunity to speak to you personally, if you could kindly reach me: operations@mercureshrewsbury.co.uk. Warm regards, Elena Fenton Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After looking forward to a lovely evening out for months with friends, we had such a disappointing time. The staff did not want to know us (when we eventually managed to get hold of them). Smashed glass on the floor. Charging my friend for a drink he didn’t even order nor receive. The managers attitude was nothing I’ve ever experienced, was disgusting!!! Never attending or wasting my money on this place !
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Date of stay: September 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Don’t bother wasting your money here!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Elena Fenton, Guest Services / Front Office at Mercure Shrewsbury Albrighton Hall Hotel and Spa
Responded 1 week ago
Dear fredjR122ER, I am truly disappointed to read your review; I would appreciate an opportunity to personally speak about your recent stay with us, if you could kindly contact me on: operations@mercureshrewsbury.co.uk. I look forward to hearing from you soon. Warm regards Elena Fenton Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The spa and hotel are in a beautiful setting, however the experience, to start my daughter’s 40th birthday celebrations, was very disappointing. When we arrived no one was available from the spa to greet us, the young man from the gym tried his best to help. Although we had confirmation of the booking I was also asked for proof of payment! The booking was made via SpaSeekers. Refreshments on arrival consisted of a drinks machine requiring £1 coins, which we were provided with. When we were finally directed to the changing rooms no one explained the itinerary or equipment. The Orchid Spa was in darkness and on the 2 occasions I tried to find someone there was no one available. One sauna and one steam room was out of order. Toilet tissue was empty and bins were overflowing. There is obviously a staff shortage which was also apparent when we visited the bar area for lunch after waiting 10 minutes for a member of staff to appear. The spa treatments were excellent when we did see a therapist. Staff were pleasant but not enough of them. Sadly, we will not be visiting again.…
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Visit before booking
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Elena Fenton, Guest Services / Front Office at Mercure Shrewsbury Albrighton Hall Hotel and Spa
Responded 1 week ago
Dear P2338POlesleyg, Thank you for your feedback, please accept our humble apologies for the shortfall of services which you have received during your recent visit to our leisure club. I would really appreciate if you could contact me on: operations@mercureshrewsbury.co.uk as I would like to discuss in further details your recent visit to our spa leisure facilities. Thank you Elena Fenton Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked into the Privilege suite, and I am not sure where the privilege was ? It was for a special occasion that we visited Albrighton Hall and Spa. The room was not ready on our arrival and we waited an extra hour for our room. But we were offered a free drink !! We got into our room and it felt quite basic and tired with a large cracked ceiling above our heads. I asked a lady about spa treatments, and was told to go online and book, easier said than done the WIFI it kept buffering, we couldn't access the internet or spa treatments online, the room was supposed to have cable TV but half the channels were unavailable. However the staff were very pleasant, when vacating our rooms and handing over key cards but no one asked us if we had enjoyed our stay or asked if there were any problems with our room? Unfortunately i don't think i would make a return visit.…
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Don't expect Wifi to work, limited channels for TV, No lifts so have to carry cases up many...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Elena Fenton, Guest Services / Front Office at Mercure Shrewsbury Albrighton Hall Hotel and Spa
Responded 1 week ago
Dear Tour28383128189, Thank you for your candid review about your recent stay with us; we are very disappointed to read that we did not meet your expectations. Please accept our humble apologies, unfortunately we did have some issues with our wi-fi and this has now been completely rectify, I am sorry that this service disruption has affected your stay with us, I do hope however you will give us another opportunity to show you our true "Albrighton's colours", if you decide to visit us again please do email me on: operations@mercureshrewsbury.co.uk; it will be my pleasure to ensure your next stay with us will be most memorable. Warm regards Elena Fenton Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Dated, dirty and more like an experience from I’m a Celebrity. (See photos). The old heater is broken, the WiFi was intermittent and has no security, the light above the bath let’s little light through as it is full of dead insects, meanwhile flies buzzed around the room, soon to join the collection in the main lightshade. The plug in the sink is missing, revealing previous guests’ lost razor covers and toothpaste lids, the paint is people off the doors, and r the less we dwell on the bedding stains the better… Check in was fine but some of the rooms are in desperate need of full refurbishment to warrant charging any more than £50/night. It is current hostel standard.
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Date of stay: November 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Elena Fenton, Guest Services / Front Office at Mercure Shrewsbury Albrighton Hall Hotel and Spa
Responded 2 weeks ago
Dear F3944RWpaulj, I am extremely disappointed to read your review, in fact I am very embarrassed and would like an opportunity to speak to you personally as I would like to discuss in further details your feedback. Feedbacks are crucial to us and we use this as training opportunity as well as performance management. I would be grateful if you could contact me on: operations@mercureshrewsbury.co.uk Warm regards, Elena Fenton Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Hotel part was "OK". However the massages I paid for in the Spa were the worst ever. No pressure in what was advertised as a deep tissue massage. The therapist didn't speak English and the whole process felt like being on a production line. The hotel is nice but avoid spending money in the spa. I complained and asked for my money back there and then and was deferred to emailing the manager of the Spa. I have emailed them umpteen times and have not even been graced with a reply. Disgusting. I'll stay somewhere else next time.
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Date of stay: October 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Hotel OK, Avoid the spa.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Elena Fenton, Guest Services / Front Office at Mercure Shrewsbury Albrighton Hall Hotel and Spa
Responded 2 weeks ago
Dear Camper12018249987, Thank you for your review, I am truly sorry about the poor experience you had at our Inspirations Spa and Leisure. Please allow me to try to rectify the experience you had; as I would like to personally address each and every issues you have encountered however I don't have your personal details if you could kindly email me on: operations@mercureshrewsbury.co.uk I look forward to have the opportunity to speak to you personally. Warm regards, Elena Fenton Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is one of the best Mecure hotels we have stayed in. Beautiful setting, we stayed in a prividge room and it was large and comfortable, with a mini fridge and necspresso maker. I had asked for an accessible room and it was suited to my husbands needs. Bed v large and comfy, the spa was great - a proper rectangular swimming pool and excellent hot room area. Breakfast was ace - didn't need lunch! Bar meals were OK but worth the extra for the resturant. The staff were outstanding - so helpful and kind. Hope to revist soon
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Book for the resturant - worth the extra cost from bar meals which were OK but the service was...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Elena Fenton, Guest Services / Front Office at Mercure Shrewsbury Albrighton Hall Hotel and Spa
Responded 2 weeks ago
Dear gillhulme4, Thank you for the wonderful review, I do remember meeting you throughout your stay and I am delighted to know that you and you husband had a fantastic time at our hotel. We do hope to welcome you back for another pleasant stay very soon. Yours truly, Elena Fenton Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$84 - US$118 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure albrighton hall hotel shrewsbury, albrighton hall hotel, accor albrighton hall hotel shrewsbury
LOCATION
United KingdomEnglandShropshireShrewsburyAlbrighton
NUMBER OF ROOMS
86
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Claim Your ListingMERCURE SHREWSBURY ALBRIGHTON HALL HOTEL AND SPA - Updated 2023
Frequently Asked Questions about Mercure Shrewsbury Albrighton Hall Hotel and Spa
Which popular attractions are close to Mercure Shrewsbury Albrighton Hall Hotel and Spa?
Nearby attractions include TimberJacks Shrewsbury (1.1 miles), Battlefield Bird of Prey Centre (1.3 miles), and Shrewsbury Prison (3.3 miles).
What are some of the property amenities at Mercure Shrewsbury Albrighton Hall Hotel and Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Mercure Shrewsbury Albrighton Hall Hotel and Spa?
Guests can enjoy an on-site restaurant, a lounge, and free instant coffee during their stay.
Is parking available at Mercure Shrewsbury Albrighton Hall Hotel and Spa?
Yes, free parking is available to guests.
What are some restaurants close to Mercure Shrewsbury Albrighton Hall Hotel and Spa?
Conveniently located restaurants include La Dolce Vita, Kanu Poké, and Osteria.
Are there opportunities to exercise at Mercure Shrewsbury Albrighton Hall Hotel and Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Mercure Shrewsbury Albrighton Hall Hotel and Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Mercure Shrewsbury Albrighton Hall Hotel and Spa?
Many travellers enjoy visiting Shrewsbury Prison (3.3 miles), Shrewsbury Museum and Art Gallery (3.6 miles), and Shrewsbury Abbey (3.5 miles).
Does Mercure Shrewsbury Albrighton Hall Hotel and Spa have any great views?
Yes, guests often enjoy the park view available here.
Is Mercure Shrewsbury Albrighton Hall Hotel and Spa accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.