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A great park for families.
staff were friendly, the caravan sites were grassy and we had the option of an ensuite site.Plently of things for the kids to do
this park is just a few minutes drive from the town centre and has a very...More
Unfortunately the staff were rude on check-in, rude during our stay and rude on check-out. A poor little kid went in to ask about the motorised go karts and as the lady was "busy", rolled her eyes for all to see. Villas are terribly small...More
Thank Lee-Anne S
Response from macrange, Front Office Manager at BIG4 MacDonnell Range Holiday ParkResponded 5 days ago
I apologise that you had this experience with us, We pride ourselves on our customer service and this is not what customer service looks like. I will be raising this with all staff at our next team meeting,
Can you please contact me...More
This Big 4 Park is situated 5klm south of Alice Springs city centre. I highly recommend this park. Very efficiently operated, facilities very clean, presently school holidays and peak season so you need to make reservation before turning up. Caravan sites lovely and flat.
Booked in as we are doing a trip in our caravan but these slightly older grey power didn’t realise it was school holidays....also booked for my daughter and family...Our little grandson became ill and was diagnosed with pneumonia we were a long way from one...More
Thank Dianne L
Response from macrange, Front Office Manager at BIG4 MacDonnell Range Holiday ParkResponded 1 week ago
Thank you for your review. I hope your grandson is on the way to recovery now.
We are always happy to help guests with their needs and requests and keep families together as much as possible, especially when there are extenuating circumstances.
We stayed in a delux villa, that was a stretch description considering it was $223.00 per night for 2 adults, they say microwave, but no microwave, so they must expect you to go out to use camp facilities on freezing mornings for example, not my...More
Thank Judith S
Response from macrange, Front Office Manager at BIG4 MacDonnell Range Holiday ParkResponded 2 weeks ago
Im sorry to hear that you didn't enjoy your stay with us. We do have LG SolarDOM's in all of our cabins which are a combination oven and microwave, and the instructions are on the bench.
I do hope that you were able...More