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Sails in the Desert Hotel, Ayers Rock Resort

3,339 reviews
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Traveller (1546)
Room & Suite (356)
Pool & Beach (87)
Overview
  • Excellent33%
  • Very good41%
  • Average18%
  • Poor5%
  • Terrible3%
Travellers talk about
“terrace room”(73 reviews)
“ayers rock”(329 reviews)
“dinner buffet”(43 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,339)Write a Review
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1,012
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All reviewsterrace roomayers rockdinner buffetilkari restaurantlobby barsuperior roomsounds of silence dinnertali wiruaboriginal artred centrepublic areasroom was largetown centreremote locationkata tjutacamel ridesunrise tour
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651 - 655 of 2,997 reviews
Reviewed 21 December 2016

We choose the hotel as it was supposed to be a Pullman ! It's a huge complex ! Very weird access to the rooms . No way to use any balcony due to extreme heat (45 degres)! No need to pay extra for it! No...More

4  Thank CFF13
Reviewed 20 December 2016

The rooms at Sails in the Desert are very spread out around its courtyard, so distances from your room's door to the central facilities block can be as much as 100 metres. Guests with mobility difficulties (like us) really should advise this to reception when...More

2  Thank John R
Reviewed 17 December 2016

With only a few hotel choices at Ayers Rock, this is the best of the lot. The hotel knows it has a lock on tourists and fees. There is an elevator, a good-size pool, as well as free use of a shuttle. Worn ... with...More

Thank Coffeecup1390
Response from Georgia R, Customer Relations at Sails in the Desert Hotel, Ayers Rock ResortResponded 19 December 2016

Hi Coffeecup1390 Thank your for taking the time to share your feedback regarding your recent stay at Sails in the Desert. While our location does mean that operational costs are significantly higher than hotels located in more metro locations providing a good value experience is...More

Reviewed 17 December 2016 via mobile

Service at Sails is in a league of its own. The Hotel is a little dated however we need to get it into perspective - middle of the desert. Rooms are large and comfortable. Very happy with our choice. Reception staff are fantastic and really...More

1  Thank Joseph S
Response from Georgia R, Customer Relations at Sails in the Desert Hotel, Ayers Rock ResortResponded 19 December 2016

Hi Joseph S Thank you for your great review and we were delighted that you chose Sails in the Desert for a birthday getaway! It was a pleasure to have you stay with us and your lovely comments have been shared directly. Kind Regards Riaz...More

Reviewed 16 December 2016

Our room was faultless in both location and cleanliness. Staff were fantastic particularly the waiting Staff , Stuart, Andrew, Mathias, Lara and Frederick ( the best omelettes ever). They were courteous and efficient. Food was wonderful, could not fault the freshness and choices that were...More

1  Thank rustynails48
Response from Georgia R, Customer Relations at Sails in the Desert Hotel, Ayers Rock ResortResponded 19 December 2016

Hi rustynails48 Thank you for your lovely feedback regarding your stay at Sails in the Desert and I will be delighted to share your comments directly with all staff involved! I hope hat we have an opportunity to welcome you back to the spiritual heart...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Free Internet
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$265 - US$515 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$265 - US$515 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1546)
Room & Suite (356)
Pool & Beach (87)
Dining (83)
Hotel & Grounds (987)
Bathroom (75)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
Questions & Answers
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Rebecca V
23 October 2017|
AnswerShow all 15 answers
Response from Jodie V | Reviewed this property |
freezing!!!!
1
Vote
sonalib730
10 August 2017|
AnswerShow all 7 answers
Response from drgas001 | Reviewed this property |
Yes in the section I was in "sails in the desert" they did. there are other accommodation options at Ayers Rock Resort. Perhaps Emu walk apartments may have separate ones.
0
Votes
Rainer S
Hallo Hotel management. Reading Rainer S review we just wonder how the service in your Hotel can be so substandard, considering you charge more than twice the amount of established Hotels, like the Four Seasons in Sydney for instance. Having spend many years in management training and consultancy, my findings often go right to the top, often revealing a bad attitude towards the staff below, which in return present themselves in a no care, stuff them attitude. Could that be the case in your establishment? If so, please consider a revamp of the structure in place, Uluru being a world know tourist destination should be a showcase of this country and obviously you are failing badly in that department. Distance has never been an issue in five star accommodation, so there's no excuse on your behalf, considering the Gold mine this resort must surely be.
1 August 2017|
AnswerShow all 5 answers
Response from Laffo57 | Reviewed this property |
You must be referring to a different establishment. Our recent stay at Sails was terrific. Yes the cost was a little more than the norm. But we reckon it was worth every cent. Accommodation, staff, food, it was all very... More
3
Votes
Room Tips
"Book your tours in advance"
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"We loved our room facing the scrub at the back - so peaceful."
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"Rooms away from the pool are clearly quieter."
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"Ask for a room overlooking the central garden and pool rather than the delivery track that we were given."
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