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04/03/2018 05/03/2018
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    Hotel Jen Brisbane By Shangri-La

    159 Roma St, Brisbane, Queensland 4000, Australia
    Hotel website
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    04/03/2018 05/03/2018
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    US$122Strikethrough price corresponds to the most expensive price returned by our partners for that offer
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    Traveller (234)
    Room & Suite (263)
    Dining (45)
    • Excellent39%
    • Very good44%
    • Average12%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “traders hotel” (56 reviews)
    “train station” (107 reviews)
    “holiday inn” (23 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Room Service
    Fitness centre
    Wheelchair access
    Business Centre
    Dry Cleaning
    4.0 Star Hotel
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    4 Mar5 Mar
    1 room, 2 adults, 0 children
    Standard Room

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    Write a ReviewReviews (1,167)
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    71 - 75 of 1,131 reviews

    Reviewed 1 September 2017 via mobile

    Excellent location, right downtown. Parking onsite at hotel. Really close to downtown and Southbank. Very cool park near hotel, good for walking around. Friendly and helpful staff in both hotel and in Neat; restaurant/bar. Good size rooms. All super easy!

    Thank Rachel E
    Response from Zac H, General Manager at Hotel Jen Brisbane By Shangri-LaResponded 7 September 2017

    Dear Rachel E, Thank you for your review of Hotel Jen Brisbane. We’re glad you enjoyed your stay with us. We look forward to seeing you again soon. Kind Regards, Zac Hope General Manager

    Reviewed 28 August 2017 via mobile

    Apron checking in the room is standard. The cleanliness was average as the carpet could have done with a vacuum and the bathroom basin and previous guests hair on floor. They supply the usual toiletries but did not supply any hand soap only bath gel...More

    Thank Dooges72
    Response from Zac H, General Manager at Hotel Jen Brisbane By Shangri-LaResponded 7 September 2017

    Dear Dooges72, Thank you for sharing your feedback with us. It gives us the opportunity to continually improve our service standards. We apologise once again for your disappointing experience and hope that we will have an opportunity to welcome you back and recover your impression...More

    Reviewed 28 August 2017

    Stayed here for the Bridge to Brisbane event. My team stayed here and we all enjoyed our stay. From the moment we met the people at the front desk to the time we booked out we could not have asked for better service. To all...More

    Thank onasykie2
    Response from Zac H, General Manager at Hotel Jen Brisbane By Shangri-LaResponded 7 September 2017

    Dear onasykie2, Thank you for staying at Hotel Jen and taking the time to review your experience. We are really pleased to have been able to leave a lasting impression on you. Go "Wild Pelican Team". I hope the Bridge to Brisbane was successful and...More

    Reviewed 25 August 2017 via mobile

    Our check in process were most welcoming experiences thanks to the service provided by Scott. During our visit, they were undergoing a renovation. However, we have not experience any major issue. The view of the city from our room were great and the location of...More

    Thank Ah-Wah-d
    Response from Zac H, General Manager at Hotel Jen Brisbane By Shangri-LaResponded 7 September 2017

    Dear Ah-Wah-d, Thank you for the well compliments. Indeed, people are and will always be paramount to the success of any business - we are proud to have a team that propels the brand forward whilst delivering that "Jen" feeling to guests like you and...More

    Reviewed 22 August 2017

    Fabulous hotel right at Roma train station. Great staff . Spotless rooms. Awesome breakfast egg and bacon roll and good coffee . $10 . Could not fault this hotel my sister caught bus to Noosa and I got train to airport. So easyMore

    Review collected in partnership with shangri-la.com
    Thank Sue T
    Response from Zac H, General Manager at Hotel Jen Brisbane By Shangri-LaResponded 7 September 2017

    Dear Sue T, Thank you for staying at Hotel Jen and taking the time to review your experience. We are really pleased to have been able to leave a lasting impression on you. Looking forward to welcoming you back in the near future. Kind Regards,...More

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Price range
    • US$96 - US$162 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Family Hotel in Brisbane
    • #19 Romantic Hotel in Brisbane
    • #24 Business Hotel in Brisbane
    • #35 Luxury Hotel in Brisbane
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 191
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Ctrip TA, Booking.com, Agoda, Shangri-La Hotels and Resorts, Travelocity, Priceline, Hotwire, HotelQuickly, Cancelon, Evoline ltd and getaroom.com so you can book your Hotel Jen Brisbane By Shangri-La reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • Queensland >
    • Brisbane Region >
    • Brisbane
    • Also Known As
    • Holiday Inn Brisbane Hotel Brisbane ,
    • Brisbane Holiday Inn
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    Traveller (234)
    Room & Suite (263)
    Dining (45)
    Family and Play Areas (2)
    Business Centre & Event Rooms (1)
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    Ask a question
    Questions & Answers
    22 January 2018|
    AnswerShow all 6 answers
    Response from hottuna68 | Reviewed this property |
    I booked thru wilson parking $115 for 6 days. cheaper than booking thru hotel
    1 January 2018|
    AnswerShow all 3 answers
    Response from Gail13348 | Reviewed this property |
    It is an easy walk from the hotel, with a choice of two bridges across the river. Ask reception for directions.
    30 December 2017|
    AnswerShow all 8 answers
    Response from Robert K | Reviewed this property |
    Yes, very friendly.
    Room Tips
    "Train horns at the back COULD be slightly annoying.."
    Read review
    "If noise is an issue, tho slight, request a room facing away from the Transit centre"
    Read review
    "Floor 15 had good vies of the city"
    Read review
    "request a end room - or if with family ask for interconnecting rooms"
    Read review
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