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BEST WESTERN PLUS Cairns Central Apartments

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BEST WESTERN PLUS Cairns Central Apartments
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187 Reviews from our TripAdvisor Community

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Showing 177: English reviews
Level Contributor
8 reviews
5 hotel reviews
Reviewed 3 weeks ago via mobile

Located right across the street from the Cairns Central Shopping Centre this hotel has a great location, it's an easy walk to the esplanade. The staff are friendly and very helpful. We stayed in a 2 bedroom apartment, this is a studio apartment with adjoining one bedroom apartment. The apartments have everything we needed including a washing machine, dishwasher, stove,... More 

Helpful?
Thank Melissa T
Level Contributor
45 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 October 2016

Positive: - Good location - Cairns CBD is small so you anyway are close to everything - wifi is okay - Staff are generally friendly and very helpful. e.g. during check in we asked receptions for suggestions where to visit. The lady gave us plenty of great advice. Negative: - Cleanliness: We booked an apartment with terrace. I am really... More 

Helpful?
Thank Spcheater
Central-Apt-Group, Guest Relations Manager at BEST WESTERN PLUS Cairns Central Apartments, responded to this review

Dear Spcheater, Thank you very much for taking the time to provide a review regarding your recent stay with us. I am disappointed to read that you encountered problems with cleaning standards in your apartment. We pride ourselves on maintaining a high standard of cleaning throughout both the common areas and the rooms at BEST WESTERN PLUS Cairns Central Apartments.... More 

Gold Coast, Australia
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 October 2016 via mobile

Having spend 5 days travelling from the Gold Coast to Cairns for a special celebration with my wife. All the places we had stayed at along the way were exceptional until we got here. To open the door on a studio room and be smacked in the face with a very odd smell and a very ordinary room. Staying here... More 

Helpful?
Thank poppy1166
Central-Apt-Group, Guest Relations Manager at BEST WESTERN PLUS Cairns Central Apartments, responded to this review

Dear poppy1166, Thank you very much for taking the time to provide a review regarding your recent stay with us. I am disappointed to read that you were unhappy with your room, but we are excited to say that we are currently in the process of putting together a refurbishment program for all of our rooms. Thank you also for... More 

Adelaide, Australia
2 reviews
Reviewed 24 September 2016

All I wanted was a moderately priced hotel for two nights, suited what I needed, yes dated and a bit small but that was acceptable......but this place smells terrible, arrived and could smell it in corridor but not in room! but the fan was on, once the fan was turned of it was foul, would definitely had checked out if... More 

Helpful?
Thank Kevin C
Central-Apt-Group, Guest Relations Manager at BEST WESTERN PLUS Cairns Central Apartments, responded to this review

Dear Kevin, Thank you very much for taking the time to provide a review regarding your recent stay with us. I am disappointed to read that you encountered problems with cleaning standards in your apartment. This is very unusual for us, as we pride ourselves on maintaining a high standard of cleaning throughout both the common areas and the rooms... More 

Buderim, Australia
Level Contributor
99 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 20 September 2016

We wanted a hotel close to the train and bus stations and found this hotel very convenient. In addition, it was opposite the major shopping plaza and close to medical services. We found the staff very friendly and the room clean and spacious with a personal balcony. It has free wifi and cooking facilities but you can also purchase a... More 

Helpful?
Thank Ozitravel
Central-Apt-Group, Guest Relations Manager at BEST WESTERN PLUS Cairns Central Apartments, responded to this review

Dear Ozitravel, Thank you for taking the time to provide feedback regarding your recent stay with us. I am delighted to see that you enjoyed staying at our hotel. We pride ourselves on our central locations that let guests make the most of the area. Next time you are in Cairns, please keep us in mind - we would love... More 

Orlando, Florida
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 September 2016 via mobile

The location was good, next to the main streets, restaurants, mall, and the reef terminal. Our room wasn't bad for the price as it had a fridge, coffee press, toaster and sink for breakfast. We weren't looking for a lot of amenities as we flew in one night, spent a day on the reef, then flew out the next day,... More 

Helpful?
Thank Joshuastefano
Central-Apt-Group, Guest Relations Manager at BEST WESTERN PLUS Cairns Central Apartments, responded to this review

Hey Joshuastefano, Thank you for your comments, we appreciate the feedback regarding your recent stay. We are also excited to say that we are currently in the process of putting together a refurbishment program for all of our rooms. Next time you are in town, please keep us in mind. Best Regards, Guest Relations Manager Central Apartment Group More 

Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 September 2016 via mobile

Despite all the reviews, we could not have been more disappointed. This place should be avoided until it receives s major makeover. From bad smells in the corridors, to broken swimming pool pumps, poor checkin attitude, dark corridors, unsatisfactory front desk hours, confusion over priority of other tenants vs room tenants, and no breakfast as advertised it was a major... More 

Helpful?
Thank Enjoyinglife60
Central-Apt-Group, Guest Relations Manager at BEST WESTERN PLUS Cairns Central Apartments, responded to this review

Dear Enjoyinglife60, Thank you very much for taking the time to provide a review regarding your recent stay with us. I am disappointed to read that you encountered problems with cleaning standards and your check-in. We pride ourselves on maintaining a high standard of cleaning and customer service at Cairns Central Apartments, so this feedback is very important. I can... More 

Cairns, Australia
Level Contributor
17 reviews
Reviewed 1 September 2016

I stayed in a one bedroom self-contained apartment for 10 nights which was wheelchair friendly, the bathroom was perfect with rails and a shower bench good space. Lots of room in the bed room and lounge room has also got access to the outside balcony. With the kitchen, if you travel by yourself, you may need somethings to brought down... More 

Helpful?
Thank Jason E
Central-Apt-Group, Guest Relations Manager at BEST WESTERN PLUS Cairns Central Apartments, responded to this review

Hi Jason, Thanks a lot for your kind words, the staff at Cairns Central Apartments are very pleased to hear that you enjoyed your stay. We are delighted that you would return - that means a lot to us. Our team works very hard to ensure that all guests receive a high level of customer service at all times. Thanks... More 

Gold Coast, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 August 2016 via mobile

Very clean, great room overlooking the city. Would stay there again. Bathroom a little small, but does the job. Found towel exchange difficult as office was not open when we left and got back, parking very handy. Great staff in office. Very central to ships, restaurants., train etc

Helpful?
Thank 240vicki
Central-Apt-Group, Guest Relations Manager at BEST WESTERN PLUS Cairns Central Apartments, responded to this review

Hi 240vicki, Thanks a lot for the review. We hope to see you back at Cairns Central Apartments if you are ever in Cairns again! Best regards, Guest Relations Manager Central Apartment Group More 

Ravenshoe, Australia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 August 2016

As we live 2 hours from Cairns, we usually stay overnight in Cairns at this hotel. We have found it to be in a great location - so the kids can go to the movies - and we can go out to dinner. We usually have an apartment so that we can spread out - this visit we booked a... More 

Helpful?
Thank robandmirry

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
Best Western Plus Cairns Central Apartments is an apartment hotel in the heart of the Cairns Central Business District opposite Cairns Central Shopping Centre. It is walking distance to popular Cairns attractions including the Esplanade, Night Markets, Cairns Convention Centre, Reef Casino and nightclubs. This luxury apartment hotel offers spacious studio, one and two bedroom apartments that are elegantly styled and include a fully equipped kitchen, large flat-screen televisions, individual room air conditioning in a addition to ceiling fans. Apartments also havehave views of the ocean or hinterland. All guests enjoy free: Wi-Fi, Foxtel and secure undercover parking. This is the ideal place to stay for a holiday or business trip with guests able to relax at the rooftop pool and spa and enjoy the sweeping views or utilise the meeting and conference space that includes an executive boardroom and function room. There is lots to see and do in Cairns so be sure to ask their tour desk for more information on the area and local attractions. Enjoy your stay! ... more   less 

Additional Information about BEST WESTERN PLUS Cairns Central Apartments

Address: 58-62 McLeod St, Cairns, Queensland 4870, Australia (Formerly Cairns Central Plaza Apartment Hotel)
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: £68 - £137 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — BEST WESTERN PLUS Cairns Central Apartments 4.5*
Number of rooms: 74
Reservation Options:
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Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Cairns Central Apartments staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“some rooms face the main road which could be noisy”
 of 5 bubbles Ozitravel, 19 Sep 2016 | Read review
“A accessibility and security”
 of 5 bubbles jasone860, 1 Sep 2016 | Read review
“Apartments are great. Studios are good for couples.”
 of 5 bubbles robandmirry, 23 Aug 2016 | Read review
“Upper level rooms facing the water are superb!”
 of 5 bubbles hospitalityinns, 15 Mar 2016 | Read review
“Rooms that end in 08,09,10 all will have ocean views.”
  • Room With A View looking at central Cairns and the Coral Sea
 of 5 bubbles RobertaF852, 30 Jan 2016 | Read review
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