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Hilton Cairns

2,382 reviews
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Traveller (793)
Room & Suite (383)
Pool & Beach (32)
Overview
  • Excellent47%
  • Very good34%
  • Average13%
  • Poor4%
  • Terrible2%
Travellers talk about
“spa room”(66 reviews)
“trinity inlet”(63 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
5.0 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,382)Write a Review
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661 - 665 of 2,135 reviews
Reviewed 13 January 2016

For a 5 star property this is in dire need of a revamp.. Why do hotels rely on a name and become complacent?. The service here was dreadful, ie :none.. At the date we visited it is prime time holidays and yet the lobby bar...More

Thank Denise P
Response from John L, General Manager at Hilton CairnsResponded 14 January 2016

Dear Denise, Thank you for posting a review on Tripadvisor. I was disappointed to read that you experienced some shortcomings during your stay and I sincerely apologise. Your feedback will be shared with the team to ensure an improvement in the areas that you mentioned....More

A TripAdvisor Member
31
Reviewed 12 January 2016 via mobile

Was a little apprehensive after walking into lobby. Nice bit thought may a a little dated. I was very pleasantly surprised when we got to our room. Stunning Harbour view and modern and clean. Do not like the fact that I am a Hilton honors...More

Thank A TripAdvisor Member
Response from John L, General Manager at Hilton CairnsResponded 13 January 2016

Dear Traveller, Thank you for your review of your recent stay with Hilton Cairns. I am very happy to read that you enjoyed your room and marina views from your balcony. We have a little slice of paradise here in Cairns and I'm glad that...More

Reviewed 12 January 2016 via mobile

It is not a 5 star hotel this what was in too rooms black mould they changed rooms but the next room had mould as well the money you pay for the rooms is not worth it not happy they was so well they got...More

1  Thank Deborahstewart1960
Response from John L, General Manager at Hilton CairnsResponded 13 January 2016

Dear Deborah, We very much appreciate you taking the time to post your feedback on your recent stay with us. I appreciate your constructive feedback regarding your recent stay with us. I apologise that you were not satisfied with your room on this occasion. Please...More

Reviewed 11 January 2016 via mobile

Like every hotel in Cairns this hotel is on the old side but what it lacks in modern rooms the people who work here certainly make up for it. From the nice man who quickly grabbed our luggage out of our taxi, to the kind...More

Thank Lisa S
Response from John L, General Manager at Hilton CairnsResponded 13 January 2016

Dear Lisa Thank you so much for your extensive review. It’s great to read that you enjoyed your visit to Cairns – with a particular emphasis on the hotel’s great location and our helpful friendly team. As our guest, your feedback about your experience is...More

Reviewed 11 January 2016

We arrived a little early but please to be advised our room was ready. We also got an upgrade which was a lovely surprise. Great location and friendly staff. Pool was beautiful. Breakfast was great especially loved the make your own pancakes station!!More

Review collected in partnership with Hilton Hotels & Resorts
Thank Brylee T
Response from John L, General Manager at Hilton CairnsResponded 13 January 2016

Dear Brylee, Thank you for sharing your kind words on Tripadvisor. I am delighted to read that you had such an enjoyable stay with us, in particular the staff, pool and breakfast at Café Sunrise. We have a wide selection on offer at our breakfast...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$152 - US$312 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Cairns
#2 Spa Hotel in Cairns
#3 Business Hotel in Cairns
#4 Luxury Hotel in Cairns
#6 Romantic Hotel in Cairns
#12 Family Hotel in Cairns
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$152 - US$312 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Cairns
#2 Spa Hotel in Cairns
#3 Business Hotel in Cairns
#4 Luxury Hotel in Cairns
#6 Romantic Hotel in Cairns
#12 Family Hotel in Cairns
Room types
Suites, Non-Smoking Rooms
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Traveller (793)
Room & Suite (383)
Pool & Beach (32)
Dining (30)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
Alicia W
21 February 2018|
AnswerShow all 8 answers
Response from funfunfun14 | Reviewed this property |
Yes .. u can see room amenities on their website
1
Vote
scottieh5
2 December 2017|
AnswerShow all 9 answers
Response from Candace S | Reviewed this property |
We used a taxi.
0
Votes
14 November 2017|
AnswerShow all 6 answers
Response from Vivid T | Reviewed this property |
Yes, wifi is complimentary for hh members. Their is a limit though, I believe it's 1gb per day and you can connect up to 3 devices. Get a data sim with Optus , will work much better if limit or charge is a concern.
2
Votes
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Room Tips
"Upgrade to a water view"
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"rooms facing the city with ensuite and spa are excellent"
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"ask for a view - they will give you a view blocked by the neighboring hotel if they assume it's not a..."
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"Ask for a sea view!"
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