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Pullman Reef Hotel Casino

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Pullman Reef Hotel Casino
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1,776 Reviews from our TripAdvisor Community

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Showing 1,662: English reviews
Reviewed 2 days ago NEWvia mobile

We stayed at this hotel on 4th and 6th dec, went out for overnight diving trip on 5th! When we come back the luggage already in our room! Great service! However we have issues it's the rain shower which we requested to be fixed twice and it wasn't fix that night! Also the ground floor reception was under renovation, if...

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Helpful?
Thank Allan C
Sydney, Australia
Reviewed 2 days ago NEWvia mobile

The staff here are lovely, all very helpful, after being checked into our room we found it had a bit of a cigarette smell so we asked to be moved to a new room. The manager on duty upgraded us to a suite which was big and had a luxurious double spa tub. Overall it has all the fancy trimmings...

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Thank kazi_88
Minneapolis, Minnesota
Reviewed 3 days ago NEW

Had a fantastic stay here, the staff was extremely friendly and beyond helpful. You are right next to the marina so if you plan to go out to the reef this is a great location. About a 15 minute drive to the airport and within walking distances to all the shops and restaurants. The casino is nice, and you get...

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Helpful?
Thank ahoyne9
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear ahoyne9, Thank you for taking the time to write us such a wonderful review! We very much appreciate your comments and I will be sure to pass them onto the team. I am delighted to hear you have thoroughly enjoyed your stay and we look forward to welcoming you back to the hotel in the future. Kind regards, Wayne...

Kochi (Cochin), India
Reviewed 6 days ago NEW

Myself and my wife had an excellent experience ........was pleased my other half had her million dollar smile throughout our stay ......awaiting our next chance to stay with them !!! Staff were very understanding, took our luggage even before check in time before we went on a road trip .....

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Helpful?
Thank jerin j
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Jerin J, Thank you for taking the time to review our hotel. I am so pleased you enjoyed your stay. I very much hope we can welcome you back again in the future and we can make your wife smile again! Sincerely, Wayne Reynolds General Manager Hotel

Reviewed 6 days ago NEWvia mobile

Came to Cairns for 5 days & stayed at the Pullman Reef Hotel The Hotel Rooms were great - staff lovely - location great too Service was 100% - recommend as a great place to stay close to the city restaurants & shops - beautiful pool area

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Helpful?
Thank jaylou60
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear jaylou60, Thank you for your review, I am so pleased that the team delivered in their service to you and you enjoyed your stay. Please do come again. Sincerely, Wayne Reynolds General Manager Hotel

London, United Kingdom
Reviewed 1 week ago via mobile

Outstanding stay Warm welcome by Anne and Karla with an upgrade to waterfront view room after the first few nights and excellent recommendation for breakfast by Megan - thanks to Wayne and the team for the excellent smiling hospitality Nice touches: - Chocs, water and excellent wifi for us as platinum status members - spacious rooms - strong shower -...

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Helpful?
Thank Tarun G
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Tarun G, Thank you for taking the time to review our hotel. I am so pleased that you enjoyed your stay, and will pass on your comments to the team members you have recommended. It is my and the teams absolute pleasure to welcome you to the hotel and thank you for your loyalty. Sincerely, Wayne Reynolds General Manager...

Cairns, Australia
Reviewed 1 week ago

We stayed here when we attended a function at the Casino. Reception was difficult to find. It was on the 4th floor. We had a 5th floor room with a view over more buildings. The bed had a dip on either side, mattress not flat at all. Quite off putting. We paid almost $300 for one night. Way overpriced considering...

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Helpful?
Thank Mike S
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Mike S, I am so sorry to hear that you didn't enjoy your stay with us. We have relocated our reception area at the moment due to the renovations occurring on the ground floor, we wanted to create a relaxing environment for our guests to come to. I am so sorry to hear that this created a problem for...

Sydney
Reviewed 1 week ago

We only stayed one night. The location is right near the wharf with water views and easy walking distance to restaurants cafes and shops. The rooms were spacious and comfortable with spa bath, separate toilet, iron and ironing board and bar fridge. Beds were comfortable. Staff were friendly, professional and helpful. Car parking was reasobaly priced and accessed from within...

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Helpful?
Thank Dandy2007
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Dandy2007, Thank you so much for taking the time to review our hotel. I am so pleased you enjoyed your stay. I do hope we have the opportunity to welcome you back again in the future. Sincerely, Wayne Reynolds General Manager Hotel

Gold Coast, Australia
Reviewed 1 week ago

Lovely staff the concierge was very helpfull with our bags , coffee machine in foyer, perfect vacinity to boating activities, bar casino.Pool looked great. Easy access for drop off and pick up transport services. Happy and friendly environment .

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Helpful?
Thank juliekI4093HN
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear juliekI4093HN, Thank you so much for choosing to stay with us at the Pullman Reef Hotel Casino. I am so pleased you enjoyed your stay. I hope we have the opportunity to welcome you back again in the future. Sincerely, Wayne Reynolds General Manager Hotel

Reviewed 1 week ago via mobile

I booked this hotel, a junior suite with spa bath for my husbands 40th following our return from a cruise of the Great Barrier Reef. We arrived early (8am) this was no problem our bags were checked in and we headed out to explore. There was some work ongoing in the front lobby which concerned me. However, the service we...

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Helpful?
Thank Claire r
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Clair r, I am so pleased that you enjoyed your stay. We are in the middle of refurbishing our lobby at the moment, but our wonderful team are committed to making sure this is felt by our guests as little as possible. Thank you for your kind words and we look forward to welcoming you back in our brand...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in the heart of Cairns city, Pullman Reef Casino overlooks Trinity Bay and the departure point for the Great Barrier Reef. The hotel features 128 rooms and suites, all with spa baths and private garden balconies. Enjoy innovative and award-winning Thai fusion cuisine in the exquisite setting of Tamarind, or any of our eight other restaurants and bars. Other facilities include a well-equipped gymnasium, spa and rooftop swimming pool. ... more   less 

Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: £116 - £232 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel
Hotel Style:
#1 Business Hotel in Cairns
#1 Spa Hotel in Cairns
#2 Romantic Hotel in Cairns
#2 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Reef Hotel Casino staff and other travellers.
11 questions
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Questions? Get answers from Pullman Reef Hotel Casino staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“View over the pool with balcony”
 of 5 bubbles Dandy2007, 30 Nov 2016 | Read review
“All rooms are lovely ,just mention to YOUR children ,keep quiet untill they get into their own suites there is a great void in the middle.”
 of 5 bubbles juliekI4093HN, 29 Nov 2016 | Read review
“water view rooms are best”
 of 5 bubbles PaulyjCairns, 26 Nov 2016 | Read review
“Make sure you get the sea breeze! Preferably a few levels above”
 of 5 bubbles 424iainh, 11 Nov 2016 | Read review
“All rooms and just as good.”
 of 5 bubbles 403peteh, 6 Nov 2016 | Read review
5 of 5
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