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Pullman Reef Hotel Casino

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#2 of 64 Hotels in Cairns
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1 room 2 adults 0 children
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Pullman Reef Hotel Casino
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1,877 Reviews from our TripAdvisor Community

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Showing 1,759: English reviews
Melbourne, Australia
Reviewed 24 July 2013

Had a great experience here, the beds were soooo comfy and they had a bathtub which opened up into the room. It was still in the bathroom but they have shutters which you can open which I liked. Rooms were fine, good... nothing bad to report. Good location in Cairns. Didn't use the casino as not a big gambler but...

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Helpful?
Thank Sarah S
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Sarah S, Beds are our business, it is great to read that you enjoyed our most comfy beds and had a great experience. Kind regards Wayne Reynolds

Brisbane, Australia
Reviewed 22 July 2013

Review collected in partnership with Accorhotels.com
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Thank Tinks16
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Penrith, Australia
Reviewed 22 July 2013

We stayed recetnly for 7 nights and were very satisified with the location, rooms and particularly the staff. On arrival we were met by a lovely front desk person who was happy to assist with all our requests. Throughout the stay we chatted with him a few times and always with the same friendly demeanour. Breakfast was great and room...

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Thank ICRC
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear ICRC, Thank you for your very kind words. It is great to read that the team were able to provide that human touch in our service and that this made your experience one that would bring you back. Kind regards Wayne Reynolds

Australia
Reviewed 17 July 2013

I stayed with my two young daughters (both under 5) for 7 nights in Cairns. I was concerned about traveling with two young children without my husband but we had a lovely stay thanks to the staff who were very attentive. We stayed in a junior suite which was very large and suited our needs. There was a park across...

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2Thank SamantharandJohn
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear SamanthandJohn, Great to see that our team were able to make you feel comfortable and welcome with your young children ( the park across the road is great!). We thank you for staying with us and look forward to welcoming you back when you are next in Cairns. Kind regards Wayne Reynolds

Brisbane
Reviewed 15 July 2013

great hotel to stay in when in Cairns no matter your reason I go for business and it is a great experience. A good choice of rooms and the nothing is too much trouble from the is very refreshing. The food is good, I generally only eat breakfast but there is a good choice of restaurants

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Thank Amber M
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Amber M, Fantastic to read that you enjoy the hotel and the service provided by the team. We do thank you for choosing to stay with us and for taking the time to pass on your wonderful comments. We hope to welcome you back soon. Kind regards Wayne Reynolds

Port Moresby, Papua New Guinea
Reviewed 14 July 2013

Review collected in partnership with Accorhotels.com
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Thank deon_hoods
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Cairns, Australia
Reviewed 10 July 2013

I've stayed here about 3 times over the past few years. It is fantastic every single time. The staff are friendly and helpful, the rooms are amazing, the food is great. We had a junior suite with water views. Wrap around balcony, absolutely beautiful. I really can't fault anything about this hotel! Definitely the best hotel in the city.

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Thank erinoconnor91
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear erinoconnor91, Thank you for coming back to stay with us. It is pleasing to read that we have been able to deliver every time you have stayed with us. We do look forward to welcoming you back soon. Kind regards Wayne Reynolds

Sydney, Australia
Reviewed 8 July 2013

You know you're in Qld when the staff of the hotel greet you like family. The young man on reception was delighted to be able to upgrade me to a bigger room (suite) because I stay at this hotel group (Accor) alot. I dont think I've ever been so comprehensively checked in to a hotel - he went to extraordinary...

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Thank The_Daring_Adventure
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear PD, Thank you for taking the time to pass on your comments regarding your recent stay. I apologise for the inconsistent service and would encourage you to contact me so that I may address the team member that needs retraining. I do hope to hear from you at your earliest convenience. Kind regards Wayne Reynolds

Rosebud, Australia
Reviewed 4 July 2013

My wife and I had a late arrival at the hotel, we were greeted by a friendly concierge, who took our bags, waited for us to check in then escorted us to our room. Yes it was cold in the room initially, but turned the A/C off and was very comfortable for the rest of the week. We had the...

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Helpful?
Thank Andrew B
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

Dear Andrew B, My apologies for the inconvenience caused by the spa, it is great to see that our friendly team were able to rectify this quickly for you and to your satisfaction. We do look forward to welcoming you back when you next travel to Cairns. Kind regards Wayne Reynolds

An Accor traveller
Innisfail, Australia
2 reviews
Reviewed 3 July 2013

Review collected in partnership with Accorhotels.com
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Thank An Accor traveller
Wayne R, General Manager at Pullman Reef Hotel Casino, responded to this review

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Nestled by Trinity inlet and cruise liner terminal, the five-star Pullman Reef Hotel Casino is Cairns most prestigious hotel. Take the time to look at our rates to see all of our EXTRA INCLUSIONS - we have thought of everything. Each of our luxurious rooms has its own spa bath, separate walk in shower and garden balcony overlooking the city or water views. A roof-top swimming pool, gym, four restaurants and bars, boutique casino, conference spaces and a unique Wildlife Dome. ... more   less 

Additional Information about Pullman Reef Hotel Casino

Address: 35-41 Wharf St, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: £131 - £209 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Reef Hotel Casino 5*
Number of rooms: 127
Reservation Options:
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Also Known As:
Pullman Reef Hotel Cairns
Accor Reef Hotel
Sofitel Cairns
Cairns Sofitel
Hotel Style:
#1 Spa Hotel in Cairns
#1 Business Hotel in Cairns
#2 Romantic Hotel in Cairns
#2 Luxury Hotel in Cairns
#4 Family Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Reef Hotel Casino staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room is good room. We had city view, but exceptionally comfortable.”
aquaroohi, 18 Apr 2017 | Read review
“Rooms facing city are much cooler in wet season humidity.”
  • View from Junior Suite.
Jeremy198200, 14 Apr 2017 | Read review
“Higher floors have nicer view and superior room is big and bright”
manuelam42017, 5 Apr 2017 | Read review
“ask for higher room to avoid casino noise”
Explorerdownunder, 19 Mar 2017 | Read review
“room at high floor, junior suite”
fannymama, 22 Feb 2017 | Read review
5 of 5