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Holiday Inn Cairns Harbourside

209-217 The Esplanade, Cairns, Queensland 4870, Australia
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Close 
  • St Monica's Cathedral
    0.7 mi
  • 4 star hotel
  • Pool
Reviewed 6 days ago
Family stay
We were expecting the worst by some of the reviews on here. We... more
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1,279 Reviews from our TripAdvisor Community

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Showing 1,188: English reviews
australia
Reviewed 2 days ago NEW

We were upgraded to a 'penthouse' the balcony and ocean views were awesome but we couldn't get passed the disgusting carpet, stained just gross! We tried to move the sofa to see the tiny TV, yuk bad mistake seeing what was behind to sofa! Finger marks over all the furniture too. This hotel could be so much better, if management...

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Helpful?
Thank Lesley N
Canada
Reviewed 6 days ago NEW

We were expecting the worst by some of the reviews on here. We have stayed in some Holiday Inns in Canada and the U.S. so were expecting a 2 or 3 star hotel. I don't think it's wise to expect a Holiday Inn to be a 4 star hotel, leave that for the Fairmont's, Ritz Carltons, etc. Luckily our room...

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Helpful?
Thank JamieMarieB
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear JamieMarieB, Thank you for taking the time to write this comprehensive review of your recent stay with us. We appreciate all your feedback and especially your feedback about our food and beverage departments. We look forward to welcoming you back again soon. Kind Regards, Matt Rippin General Manager

Reviewed 1 week ago via mobile

My partner booked this hotel for us to stay in following a trip to Japan. Based off the reviews and Pictures on several booking websites, we believed that the hotel was going to be of an extremely high standard with great views and well furnished rooms. Upon check in, we were told that we would receive a free upgrade due...

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Helpful?
Thank Carly P
Sydney, Australia
Reviewed 1 week ago via mobile

We booked a double twin bed for 3 people (4 weeks in advance) and when we arrived they said they were booked out and so they gave us a king size suite room with a sofa bed. The king bed was amazing but the sofa bed was very uncomfortable. Customer service was a times slow and average. I think my...

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Helpful?
Thank Steven S
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Steven S, Thank you for taking the time to write this review of your recent stay with us. We sincerely apologise that your experience with us did not meet your expectations. I have passed on your feedback to the Front Office Manager to follow up and action. We do hope we have the opportunity to welcome you back again...

Castle Rock, Colorado
Reviewed 1 week ago

Holiday Inn Harbor Side in Cairns is the best Holiday Inn I have ever stayed in. We spent four nights in this hotel in December 2016 and did not want to leave. The beds were so comfortable you could really sleep in late. However, we are tourist so early breakfast it had to be. This hotel is in a great...

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Helpful?
Thank MODSYSBRO-1
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear MODSYSBRO-1, Thank you very much for taking the time to write this amazing review of your recent stay with us. We sincerely appreciate all your feedback and this review will be celebrated with the team. We look forward to welcoming you back again. Kind Regards, Matt Rippin General Manager

Reviewed 1 week ago

This hotel was awesome, the staff were very accomodating . Early checkin was available during the duration of visit! Got upgraded with a kitchenette as for I stayed 7 days! The free shuttle every hour start says From 10am to 10pm! Pick up and Drop off same location in Abbott street ! Convenience at its best! Love how It's situated...

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Helpful?
Thank Kathy M
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Kathy M, Thank you very much for this delightful review of your recent stay with us. We appreciate all your feedback, especially your recognition of the team, they are very proud of the service they provide. We look forward to welcoming you back again soon. Kind Regards, Matt Rippin General Manager

Melbourne, Australia
Reviewed 2 weeks ago

The hotel has a nice location with a great view, just opposite the esplanade. The staff was friendly and helpful. The rooms were spacious and the hotel a nice bar and restaurant. Overall had a very pleasant stay.

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Helpful?
Thank RajitKap
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear RajitKap, We appreciate you taking the time to write this review of your recent stay with us. Thank you for all your feedback, I am pleased to hear that you enjoyed all the aspects of your stay. We look forward to welcoming you back again soon. Kind Regards, Matt Rippin General Manager

Reviewed 2 weeks ago

Long weekend in Cairns, the property is in a great spot with lovely water and mountain views. It was a little hot to walk to the City so we took advantage of the free shuttle service which runs every hour. Was relaxing and very enjoyable. The restaurant was a nice atmosphere and staff {bar, reception and restaurant} were impressive. Their...

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Helpful?
Thank Janene M
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Janene M, We appreciate you taking the time to write this review of your recent stay with us. Thank you for all your wonderful feedback, especially in regards to our team. We do hope we have the opportunity to welcome you back again soon. Kind Regards, Matt Rippin General Manager

Reviewed 2 weeks ago via mobile

We stayed one night before a flight the next day. Customer service upon check in was friendly and efficient. The room was comfortable but bathroom was dated. It was a good stay in terms of a cheap overnight, but is a little far from the main part of Cairns so I would probably look at other options if actually holidaying...

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Helpful?
Thank olive154
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Tegan P, Thank you for taking the time to write this review of your recent stay with us. We appreciate all your feedback and thank you for your recognition of the Front Office team, I will pass this onto them. We are located on the northern end of The Esplanade, however we do have a shuttle bus that provides...

Reviewed 2 weeks ago via mobile

Lovely room and beach view is great to wake up to - walk on the esplanade into town is pleasant and takes around 15 min .Overall can't fault it. We didn't have breakfast included and it was a bit expensive for a decent coffee. Recommend hiring a car through GEM rent a car.

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Helpful?
1Thank Voula-Louie
HI_Cairns_HS, General Manager at Holiday Inn Cairns Harbourside, responded to this review

Dear Voula-Louie, We appreciate you taking the time to write this review of your recent stay with us. Thank you for taking the time to give us the feedback, I have passed on to Food & Beverage team. We look forward to welcoming you back again soon. Kind Regards, Matt Rippin General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Cairns Harbourside! Formerly known as Mercure Cairns Harbourside, located on The Esplanade and overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers and business guests. Surrounded by lush tropical gardens and boasting breathtaking ocean and hinterland views, the Holiday Inn Cairns offers 173 stylishly appointed rooms, each with its own private balcony. Guests can also enjoy a range of hotel amenities and services, including Teshi's Restaurant, Café Wine Bar, swimming pool and spa, 24-hour room service, 24-hour business centre, free CBD shuttle, and more. Just a short stroll into town along The Esplanade and less than 10 minutes drive from Cairns Airport, the Holiday Inn Cairns is the perfect place for you to relax and unwind in tropical North Queensland. ... more   less 

Additional Information about Holiday Inn Cairns Harbourside

Address: 209-217 The Esplanade, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: £72 - £162 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Cairns Harbourside 4*
Number of rooms: 173
Reservation Options:
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Also Known As:
Mercure Cairns Harbourside Hotel Cairns
Accor Cairns Harbourside
Hotel Style:
#10 Luxury Hotel in Cairns
#14 Romantic Hotel in Cairns
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Cairns Harbourside staff and other travellers.
11 questions
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Glenville, North Carolina
over a year ago
4 months ago
Fremont, California

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Questions? Get answers from Holiday Inn Cairns Harbourside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an up date room if there is one.”
 of 5 bubbles LesleyN730, 22 Jan 2017 | Read review
“A water view is a must on a higher floor.”
 of 5 bubbles JamieMarieB, 18 Jan 2017 | Read review
“Ask for the Ocean view rooms”
 of 5 bubbles MODSYSBRO-1, 13 Jan 2017 | Read review
“Rooms with a water view”
 of 5 bubbles 635janenem, 8 Jan 2017 | Read review
“Ask for a room overlooking the water. Also ask if there is any works going on in the hotel at that time.”
 of 5 bubbles 810jayneb, 30 Dec 2016 | Read review
5 of 5