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Shangri-La Hotel, The Marina, Cairns

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Traveller (1263)
Room & Suite (629)
Dining (92)
Overview
  • Excellent46%
  • Very good33%
  • Average13%
  • Poor5%
  • Terrible3%
Travellers talk about
“horizon club”(291 reviews)
“club room”(63 reviews)
“north restaurant”(31 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
5 Star Hotel
All hotel details
Additional information
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Offers from Shangri-La Hotel, The Marina, Cairns
Special Offer: Book Direct and Save
Hotel deals
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,799)
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2,508 results
Traveller rating
1,127
827
349
127
78
Traveller type
Time of year
LanguageEnglish
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1,127
827
349
127
78
Show reviews that mention
All reviewshorizon clubclub roomnorth restauranthorizon roomone bedroom suitethe great barrier reeftour deskan upgradepool area isreef terminalbit datedshopping centrefantastic locationbuffet breakfastcanapesbalconyconcierge
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1 - 5 of 2,508 reviews
Reviewed 2 days ago via mobile

Hotel still undergoing renovation, so certain amount of building noise. Great location and our suite had a super view. Breakfast in the club lounge was good, and nice place for a pre dinner drink. Great location on the waterfront

Thank Colin G
Reviewed 2 days ago

Rooms were pretty good, view was lovely. Restaurant downstairs was great (pricey but delicious) and location is fantastic - within walking distance of everything. Parking is a slight issue - there's a shopping centre car park across the road which is probably your best option...More

Thank Mindy P
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded yesterday

Dear Mindy P, Thank you for taking the time to share your stay experience. Customer feedback is very important to us and we have noted your comments for discussion. We are delighted to hear that overall, you enjoyed your stay with us and look forward...More

Reviewed 3 days ago

Located on the water at Cairns is a very good start and after slight delays at check-in, we were offered a bottle of wine for the delays - geez, was 5 minutes and we were not bothered, however was a nice touch and appreciated that...More

Thank Le0nieS2016
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded yesterday

Dear Le0nieS2016, Thank you for taking the time to share your stay experience and your fantastic review. We are delighted to hear you thoroughly enjoyed stay and look forward to seeing you again soon. Best Regards, Nic

Reviewed 4 days ago

Room we stayed at was gorgeous with a Marina view. There is a sofa on th balcony, where you can feel the breeze coming from Maria bay. And what I loved was morning buffet with 100% fruits juices and excellent coffee espresso choices. There was...More

Thank Massa D
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded yesterday

Dear Massa D, I really appreciate your wonderful review of our hotel and thank you very much for taking the time to share your Shangri-La experience with us. We look forward to welcoming you back again. Best Regards, Nic

Reviewed 6 days ago

We were upgraded to a beautiful corner room that had a great view of the city and marina. The hotel itself is quite large and is a little tired, however it was clean and suited our needs whilst we were in Cairns. We stayed for...More

Thank Vanessa K
Response from NicODonnell, General Manager at Shangri-La Hotel, The Marina, CairnsResponded yesterday

Dear Vanessa K, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards, Nic

View more reviews
About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Wheelchair access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$157 - US$343 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#9 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$157 - US$343 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Cairns
#8 Romantic Hotel in Cairns
#9 Luxury Hotel in Cairns
#11 Family Hotel in Cairns
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (1263)
Room & Suite (629)
Dining (92)
Pool & Beach (87)
Amenities (13)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
Blueenvy
16 May 2018|
AnswerShow all 3 answers
Response from Bogdan T | Reviewed this property |
All Horizon Rooms, meaning those facing, and with terrasses on, thé marina have already been refurbished and very tastefully so, I should add. They are comfortable, modern, elegant and with breathtaking views. We stayed... More
0
Votes
Blueenvy
16 May 2018|
AnswerShow all 4 answers
Response from Lyndy L | Reviewed this property |
I did not use a laundry there but guarantee there is an ability to get clothes laundered.
0
Votes
jphillsaw
22 December 2017|
AnswerShow all 8 answers
Response from Rosie1552 | Reviewed this property |
As we flew into Cairns we didn't have a car so I don't know although I believe there is a public car park nearby.
0
Votes
Room Tips
"Love the Marina & Esplanade views."
Read review
"Request Marina view, but close to the pool."
Read review
"Rooms over looking the Marina are great."
Read review
"The Marina View Rooms have a great view but importantly, better water pressure in the bathroom."
Read review
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