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Rydges Plaza Cairns

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Rydges Plaza Cairns
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435 Reviews from our TripAdvisor Community

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Showing 417: English reviews
Cairns, Australia
Reviewed 5 days ago NEW

We were given a very enthusiastic and happy welcome when we arrived unannounced at this hotel; and this continued every time we passed Reception on our way out. Lovely. The reception staff were both - we only met two - very friendly and happy and willing to go that extra bit to ensure that our stay was enjoyable. When I...

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Helpful?
Thank wildbrumby58
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Wildbrumby58 Thank you for the Great review and I am glad you enjoyed your break from Toowoomba. I will be sure to pass on your feedback to Yuki and the girls in reception. Whenever you next need a break make sure you come and see us again. Joel Day General Manager

Gosford
Reviewed 1 week ago via mobile

We stayed three nights in a king room. Room was nice & big enough. Beds were comfortable & bathrooms clean. Excellent location with easy walk to heart of Cairns. Breakfast opens at 630am & we were there for open however everything except baked beans was cold.

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Helpful?
Thank Alison W
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Alison Thanks for the feedback on your recent stay. Great to hear you found our location convenient and you enjoyed the facilities. Thank you for bringing the food temperature issue to my attention. I have raised this with my Head chef for follow up. Hope to see you again in the not too distant future. Joel Day General Manager

Reviewed 4 weeks ago

The base of 2 drawers are falling apart. The panel supporting the television is falling apart. The light panel bathroom is falling apart too. Definately need a refurbishment. Other than the mentioned, the room and the toilet is clean. It is very close to the shops and walking distance to the Esplanade. However due to its location, if you need...

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Helpful?
Thank Yvoone T
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Yvoone Thank you for your feedback from your recent stay. While you did encounter some issues it sounds like you enjoyed your stay with us. In regards to the rooms, we are in the process of refreshing them and hope to have this complete in the new year. We hope to see you again very soon Joel Day General...

Brisbane, Australia
Reviewed 9 December 2016

Stayed at this hotel for one night for work. On entering room the noise from the air conditioning was unbearable, the credenza door would not close, the light panel in the bathroom was falling out and the colour of my socks was brown due to the ingrained dirt in the carpet. I went to reception to see if I could...

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Helpful?
Thank BindH
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear BindH Thank you for the feedback form your recent stay. While I wish the initial arrival had been more pleasant I am glad the team were able to move you to a more comfortable room. As you stated we are in the process of soft refurb and this will address the issues you have raised. I hope we get...

London, United Kingdom
Reviewed 9 December 2016

We chose this hotel primarily to suit our budget and its proximity to the Marina which is about a 10 minute walk. Hotel overall looks dated and could do with a refresh, however we encountered no major issues during our 2 night stay. Our twin room was spacious with the usual amenities - the bath itself looked like it had...

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Helpful?
Thank m3i
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear M3i Thanks for the review. While mixed I am glad you found the hotel to meet your needs and the staff accommodating. I hope we see you again when you next travel to Cairns. Joel Day General Manager

Singapore, Singapore
Reviewed 8 December 2016 via mobile

Room was spacious and comfortable bed. 3 different pillow sizes n work bench. Wifi was very fast so working from my room was great. Clean n efficient room services. Mini bar was stacked with a huge variety of goodies even wine n choclotes but didn't get to use any of it. 3rd floor bar n restaurant is quite neat n...

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Helpful?
Thank Peni T
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Peni T Thanks for the great review and its great to hear you will be back again soon. We look forward to welcoming you back Joel Day General Manager

Buderim
Reviewed 5 December 2016

I stay at this hotel once a month for business. The location is excellent, I go for a walk around the esplanade and Warf in the mornings. The view from levels 5 and up are excellent and you can see the whole city. The hotel is a little dated, but the rooms are clean. staff are friendly and beds are...

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Helpful?
Thank Jacolas
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Jacolas Thanks for the review from your recent stay. Its always a pleasure welcoming regular guests back to our hotel and we look forward to seeing you again very soon. Joel Day General Manager

Auckland, New Zealand
Reviewed 4 December 2016

I'm surprised by some of the negative reviews. Iv stayed at all Rydges in Cairns and this 1 is my favourite. The location is right in town. Its an easy walk to pier for cruises. I like the pool. I like the staff esp Verna at front desk. She is very accommodating, approachable, communicates well & is friendly. I always...

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Helpful?
Thank Lea5678
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Lea5678 Thanks for the glowing review and the great feedback on Verna. Ill be sure to pass on your kind words. Its great to hear as a loyal PGR member you choose to stay at Rydges Plaza Cairns when you come to visit and we look forward to welcoming you back again very soon. Im also happy to let...

Cairns, Australia
Reviewed 2 December 2016 via mobile

This hotel is old and is in desperate need of demolition. The ceiling is flaking away. Mould stains jetting out from the air conditioning vent. Missing fan knob. Pointless patio (measures about 30cm). Staff were not very pleasant. As I priority guest awards member on checkin I received a letter which I opened in room saying I can get a...

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Helpful?
Thank Twoin F
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Twoin F Thank you for your feedback form your recent stay and I am sorry to hear we did not meet your expectations at this time. We are currently in the process of refreshing the property and this will address several of the issues you have raised. In regards to staff interactions I would appreciate if you could email...

Sydney, Australia
Reviewed 29 November 2016

Had a 3 night stay in Nov 2016 checked in Friday checked out Monday. Staff at reception were friendly and courteous.Position of hotel is great and within walking distance to many great bars & restaurants. Décor at reception and in rooms and hallways very dated and in need of very drastic updates. Two power points in our room were out...

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Helpful?
Thank KellyM_11
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Kelly, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Modernly appointed rooms overlooking the Cairns CBD. 5 minutes walking distance from the Cairns Convention Centre, Reef Casino, dining precinct, Birch carroll and Coyle cinemas and Cairns Central shopping centre. ... more   less 

Additional Information about Rydges Plaza Cairns

Address: Cnr Grafton and Spence Streets, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: £81 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Plaza Cairns 4*
Number of rooms: 101
Reservation Options:
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Also Known As:
Rydges Plaza Cairns Hotel Cairns
Rydges Plaza Hotel Cairns
Cairns Rydges Plaza Hotel
Hotel Style:
#32 Luxury Hotel in Cairns
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Questions & Answers

Questions? Get answers from Rydges Plaza Cairns staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have better views.”
 of 5 bubbles wildbrumby58, 13 Jan 2017 | Read review
“Maybe the higher floors are better as mine was on the 4th floor.”
 of 5 bubbles yv00net, 17 Dec 2016 | Read review
“Ask for refurbished rooms”
 of 5 bubbles BindH, 9 Dec 2016 | Read review
“ask for a room above level 5 for a view”
 of 5 bubbles Jacolas, 5 Dec 2016 | Read review
“Overlooking the pool was a nice view”
 of 5 bubbles 822leannec, 29 Nov 2016 | Read review
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