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Rydges Plaza Cairns

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Rydges Plaza Cairns
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427 Reviews from our TripAdvisor Community

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Showing 409: English reviews
Cairns, Australia
Level Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 days ago NEW via mobile

This hotel is old and is in desperate need of demolition. The ceiling is flaking away. Mould stains jetting out from the air conditioning vent. Missing fan knob. Pointless patio (measures about 30cm). Staff were not very pleasant. As I priority guest awards member on checkin I received a letter which I opened in room saying I can get a... More 

Helpful?
Thank Twoin F
Sydney, Australia
2 reviews
Reviewed 5 days ago NEW

Had a 3 night stay in Nov 2016 checked in Friday checked out Monday. Staff at reception were friendly and courteous.Position of hotel is great and within walking distance to many great bars & restaurants. Décor at reception and in rooms and hallways very dated and in need of very drastic updates. Two power points in our room were out... More 

Helpful?
Thank KellyM_11
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Kelly, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Travellers are raving about these Cairns hotels

A TripAdvisor Member
Reviewed 5 days ago NEW via mobile

I am touring group all around Australia and my tourists (European) appreciated breakfast in this hotel most of all all other places. Big variety of healthy food. The greatest variety of mueslis, seeds, fruit and yoghurts and juices as well as hot meals with poached eggs incl. Thanks Chef Jagum !!! Andy, tour director

Helpful?
Thank A TripAdvisor Member
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Andy Thanks for the great review and I am glad you and your group enjoyed your time in Plaza. Look forward to welcoming you back very soon Joel Day General Manager More 

1 review
Reviewed 5 days ago NEW

Great central place to stay. I was very happy with the rooms and service and it had everything we needed for the night. I was told it was older but fine and was happily surprised. It is not the newest, but clean and comfortable. The factilites were lovely and if only we had time to make use of them. Close... More 

Helpful?
Thank Leanne C
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Leanne Great to hear we met your needs and you enjoyed your stay with us. Hope to see you back again very soon and hopefully you have a bit more time to unwind and take advantage of all we have to offer. Joel Day General Manager More 

Sydney, Australia
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 3 weeks ago

It started with an abrupt and unfriendly welcome at the front desk. Then I noticed the decor. 1980s grey laminate. About the same age as the elevators. On every floor, the hallways and rooms have been knocked around and not repaired. Everything just so very tired and worn out. The images on the Rydges website are quite misleading. Breakfast? Dreadful.... More 

Helpful?
Thank oneword
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear oneword, Thank you for your feedback and I am sorry to hear your stay was not a pleasant one. Rydges Plaza Cairns is indeed an older hotel however we are currently in the process of refreshing our rooms to help address many of the issues you have raised. I will also be speaking with the team regarding their complaint... More 

Caloundra, Australia
1 review
Reviewed 3 weeks ago

The toilet leaked all over the floor. Had to put towels down to soak up water. A great health hazard.Also very slippery - could have been an accident very easily. Drawer broken - No bottom in it. Tray with information sheets etc - Broken Panels in Roof falling in General Cleanliness - Appalling Room Smelt Mould on celing. Overall -... More 

Helpful?
Thank anybryce
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear anybryce, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Rajkot, India
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago via mobile

The name of the hotel dosent stand by its reputation. Hotel and rooms look old it need to be upgrade though rooms were spacious and location of the hotel os good.Breakfast area was nice and it was recently upgraded i guess

Helpful?
Thank Hardik S
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Hardik S, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to... More 

Brisbane, Australia
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 weeks ago

The plus side - friendly staff, okay meals and comfortable bed. The down side - the floor I was on smelt of wet carpet and the room looked very tired. Chairs needed a good clean and the bathroom while clean had the chip board showing! Generally not as good as other Rydges that I have stayed in.

Helpful?
Thank Corey557
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Corey557, Thank you for taking the time to share your feedback. While mixed I do wish your stay had been more comfortable. We are in the process of refreshing our product and addressing the issues you have raised. I hope we have an opportunity to impress you in the future. Sincerely, Joel Day General Manager More 

2 reviews
Reviewed 26 October 2016 via mobile

Extremely disappointed with my stay. The rooms had a terrible musty odour, a huge amount of mould in the room & dated decor. The beds were comfy but my chairs were so damp I couldn't use them. Never again

Helpful?
Thank Debbie P
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear Debbie, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Maroochydore, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 October 2016

Very disappointing needs a good makeover. Beds were good. Breakfast was expensive and the overall look of the place is very tired Directly across the road from Gilligans backpackers. Would not recommend and not worth the cost

Helpful?
1 Thank mackers2016
Joel D, General Manager at Rydges Plaza Cairns, responded to this review

Dear mackers2016, I am sorry to hear you did not enjoy your time at the hotel. Rest assured you feedback does not fall on deaf ears and we use these insights to better our product and our service. We hope we can give you a much more amazing stay in the future. Joel Day General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Modernly appointed rooms overlooking the Cairns CBD. 5 minutes walking distance from the Cairns Convention Centre, Reef Casino, dining precinct, Birch carroll and Coyle cinemas and Cairns Central shopping centre. ... more   less 

Additional Information about Rydges Plaza Cairns

Address: Cnr Grafton and Spence Streets, Cairns, Queensland 4870, Australia
Region: Australia > Queensland > Cairns Region > Cairns
Price Range: £80 - £104 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Plaza Cairns 4*
Number of rooms: 101
Reservation Options:
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Also Known As:
Rydges Plaza Cairns Hotel Cairns
Rydges Plaza Hotel Cairns
Cairns Rydges Plaza Hotel
Hotel Style:
#32 Luxury Hotel in Cairns
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Questions & Answers

Questions? Get answers from Rydges Plaza Cairns staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Overlooking the pool was a nice view”
 of 5 bubbles 822leannec, 29 Nov 2016 | Read review
“Book somewhere else”
 of 5 bubbles oneword, 12 Nov 2016 | Read review
“Avoid floor 7”
 of 5 bubbles Corey557, 1 Nov 2016 | Read review
“Rooms above the 8th floor are noisy due to AC on roof”
 of 5 bubbles 271perryw, 1 Oct 2016 | Read review
“Only stayed one night. I was on 10th floor. Lower floors might be noisy,”
 of 5 bubbles bruces807, 25 Sep 2016 | Read review
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