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Bay Village Tropical Retreat

Traveller (208)
360
Panoramas (66)
Pool & Beach (67)

About

Location
Cleanliness
Service
Value
A boutique style hotel with a Balinese theme, nestled amongst lush tropical gardens. Centrally located with a short stroll to the Cairns esplanade. Guests will experience warm hospitality, with personal, friendly and attentive service. An onsite award winning licensed Balinese restaurant offering authentic Balinese cuisine with a tropical ambience.
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Property amenities
Pool
Restaurant
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Airport Transportation
Breakfast Available
Laundry Service
Multilingual Staff
Outdoor pool
Self-Serve Laundry
Wheelchair access
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Room features
Air Conditioning
Kitchenette
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Mid-range
HOTEL CLASS
600Reviews
702Photos
10Q+A
74Room tips
Traveller rating
  • 134
  • 261
  • 139
  • 41
  • 25
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Popular mentions
This hotel was booked for us by a tour company and I must say we were very disappointed. The room was large and the bed comfortable but it was really worn and it smelled like mildew. The air cooler and ceiling fan both rattled. The swimming pool was very small and had only a
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Rooms are basic and furniture is tired. Small pool surrounded by lush tropical plants and palm trees. Reception staff very friendly and helpful. Balinese restaurant is lovely, highly recommend a visit.
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We were there for one night and the room was clean but the furniture quite damaged. The receptionist was super friendly and helpful. We spent some nights in other hotel which has a but higher score on Trip but was les clean that Bay Village. Highly recommed.
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Response from bayvillagecairns, General Manager at Bay Village Tropical Retreat
Responded 30 Dec 2018
Thank you for recommending our property. We are glad you enjoyed your stay and found the rooms of a good standard.
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Had been originally booked for two nights but added 2 nights due to outings I arranged in the area. I loved this hotel and the staff were wonderful! Was advised of security precautions due to police reports of a spate of robberies in the general area (notice in hotel room too)
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Response from bayvillagecairns, General Manager at Bay Village Tropical Retreat
Responded 30 Dec 2018
Thank you so much for you lovely comments and your recommendation, so glad you enjoyed your stay with us. We would love to see you back at Bay Village in the future.
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We were housed at the "retreat" and robbed of large sums of money, mobile phones etc...Management did not take responsibility for lack of security cameras and security of the rooms. Will definitely avoid in the future since security is a serious issue
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Response from bayvillagecairns, General Manager at Bay Village Tropical Retreat
Responded 14 Dec 2018
Dear Jean-Luc, I understand that this incident was extremely distressful for your relatives and for the staff members that assisted them in every way possible. Unfortunately it was not the only one of its kind reported at that time. There were also similar incidents reported in other properties nearby. Through working closely with the police, we have now been informed that the offenders have been caught and we are hoping not to ever see this happening in our beautiful region again. We already have good security measures in place which is why each guest is always advised to lock their doors when leaving the room or retiring for the night, exactly as one would do in their own homes. Your relatives were definitely given this advice when they checked in. However, through this unfortunate incident additional security is now in place. I feel sorry this incident occurred and so sorry for everyone concerned, I do believe we did everything possible to assist.
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Professional photo exclusively commissioned by TripAdvisorBay Village Tropical Retreat
The Two Bedroom Apartment at the Bay Village Tropical Retreat
Professional photo exclusively commissioned by TripAdvisorBay Village Tropical Retreat
The Studio Room at the Bay Village Tropical Retreat
Vue plongeante de la piscine
standard first floor
standard first floor
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Dear Silvana, unfortunately there is no shallow part for kids, but we are only a 5min walk away from Muddys Playground on the Esplanade, which is great fun for kids. Best regards Sonja
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Yes, all rooms have toiletries, a hairdryer and soap/ shampoo
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The hotel staff can help you book a cruise. No worries.
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"Avoid the hotel and avoid the ground floor"
"We had 2 x 2 bedroom apartments across the road from the main reception : highly recommend."
"avoid the groundfloor rooms"
"The rooms facing the street with the hospital can be a bit noisy at times but not too bad."
"Ground floor rooms ... sit outside in front of room."
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PRICE RANGE
US$77 - US$119 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
bay village tropical retreat hotel cairnsbay village tropical retreat cairns
LOCATION
AustraliaQueenslandCairns RegionCairns
NUMBER OF ROOMS
89
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