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Southern Cross Atrium Apartments

Overview
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3 - 11 Water St, Cairns, Queensland 4870 Australia See on map
AMENITIES
Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Rooms
Suites
4 Star accommodation
Additional information
Visit hotel website
Offers from Southern Cross Atrium Apartments
Special Offer:Complimentary bottle of wine
About
Description
Southern Cross Atrium Apartments are non-serviced apartments conveniently located in central Cairns. We are a short stroll from shops and restaurants. Our property boasts 3 tropically landscaped pools and a More gym with sauna on site. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Air Conditioning
Breakfast Available
Microwave
Multilingual Staff
Outdoor pool
Refrigerator in room
Self-Serve Laundry
Beachfront
Room Service
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Breakfast included
Room types
Kitchenette, Suites, Non-Smoking Rooms
Hotel class
Contact Information
Room types
Kitchenette, Suites, Non-Smoking Rooms
Number of rooms
192
Price range
US$75 - US$164 (Based on Average Rates for a Standard Room)
Also Known As
Southern Cross Atrium Apartments Hotel Cairns
Location
Australia > Queensland > Cairns Region > Cairns
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Reviews & more
628Reviews
294Photos
6Q+A
100Room tips
Traveller rating
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Show reviews that mention
So happy with this property. So incredibly clean!! Not a speck anywhere. Crisp white sheets and towels. Even little carton of milk in the fridge. The air conditioner and fan were top notch. We really couldn't fault a thing. We will be back when we are in Cairns. Had a s
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We stayed here for a week. I found the staff nice, units clean, tidy and quiet, given located so close to everything.

There are only two things that come to mind to comment on, the shower, rather odd and didn’t like the height you had to step up and over and coming down was a m
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Response from Samantha L, Guest Relations Manager at Southern Cross Atrium Apartments
Responded 1 week ago
Dear Jostravels2014, Thank you for taking the time to leave us a review about your stay here at Southern Cross Atrium Apartments. We are sorry to hear you the outdoor pool temperature was not to your favour. Due to the rainstorms we have received in Cairns this week, it was unfortunately beyond our control. We are thankful for the much needed rain though! Safe Travels!
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Stayed in Apartment 1165 as a single traveller and really enjoyed my stay. Lovely view over the pool ( note some accommodation overlooks the car park!) , clean, friendly staff and supermarkets just a short stroll away if you want to self cater. It was only a 10 minute walk to the
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Response from Samantha L, Guest Relations Manager at Southern Cross Atrium Apartments
Responded 2 weeks ago
Dear HappygoLucky2004, Thank you for your lovely review about your stay here at Southern Cross Atrium Apartments. We look forward to your next stay with us! Kindest Regards, Samantha Guest Relations/Reservations
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I often stay here mainly for work but occasionally for leisure as well
The staff remember me (which surprisingly does not always happen at other places) It is clean well managed and in a great location Can walk to shops restaurants shopping etc Only a 10 min walk to the esplanad
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Response from Samantha L, Guest Relations Manager at Southern Cross Atrium Apartments
Responded 2 weeks ago
Dear Clare Rodrigue, Thank you for your lovely review about your stays here at Southern Cross Atrium Apartments. Our staff always remember all our friendly regular guests :) We look forward to your next stay with us! Kindest Regards, Samantha Guest Relations/Reservations
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I selected these apartments because they were close to the Cairns railway station, despite my general preference for hotel accommodation. I am wary of serviced apartments because of a worry that they may be owned by individuals and hence standard of upkeep may widely vary.

The
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Response from Samantha L, Guest Relations Manager at Southern Cross Atrium Apartments
Responded 2 weeks ago
Dear Victorianlad, Thank you for your review about your stay with us at Southern Cross Atrium Apartments. We are sorry to hear that you were unhappy about some of your experiences. I just wanted to make a few things clear about our accomodation. We are a non-serviced apartments. We offer extremely competitive prices, usually less than motels in our quiet season. We are constantly ensuring all facilities are kept up to date and regularly serviced by our local tradespeople. In regards to noise, guests are informed to keep noise to a minimal after 9pm. We are a family friendly holiday getaway, so it's always nice to see our guests happy and making the most of our facilities. We do provide assistance to guests when they ask for it. We are not a hotel and therefore do not have a large team of staff, as a hotel usually would. Our staff are also paid above minimum wage and do not require tipping to make up their wages. However, you can always ask our friendly reception for help if need be. We have always helped guests who have asked for assistance. Secondly, all calls outside the premises incur a cost. It does not make sense for us to ask the owner to cover the costs of telephone calls made by guests, whether it is a 80 cent or $20 dollar phone call. I hope this will shed some light on some of the comments you have made in regards to our accomodation and welcome you back anytime. Kindest Regards, Samantha Guest Relations/Reservations
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play Areas
Photo provided by managementSouthern Cross Atrium Apartments
Photo provided by managementSouthern Cross Atrium Apartments
Balcony View - 1 Bedroom Deluxe Pool View
One bedroom apartment well equipped kitchen
Previous
Quick question, how is the gym? tnx Nick
good enough
1 vote
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Do you have room safes? somewhere to store passports etc?
Yes, we had a safe.
0 votes
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Are there any facilities to wash and dry clothes? Are these in the apartments? Does it cost extra to use these facilities if they exist?
the apartment in which i stayed had washer and dryer included in price
1 vote
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Hello, We have booked 2 rooms from the 9th Oct until the 14th Oct. We require a Superior One Bedroom apartment and a Duluxe One Bedroom apartment. Is there any chance they have been situated on the ground floor. Also how often are the toiletries replenished. Thankyou, Melinda Reilly.
Melinda I would call now and request rooms on the top floor. The apartments are no serviced so toiletries are never replenished.
1 vote
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Are there hair dryers in the apartments .regards warren
yes
0 votes
Previous
12
"Maybe ask for a room at the back as mine was a tiny big noisy but right on Water Street. And it didn't stop us sleeping at all."
"Some rooms are upstairs This could mean carrying heavy bags. If you travel with those ask for ground floor"
"The walls are so thin you can hear everyone around you and in the apartments above."
"maybe, go for a room on middle level."
"Ground floor for easy access if you're coming back from shopping and for luggage convenience"
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