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This is a very difficult hotel to review as our experience was something of a rollercoaster. On arrival we were given an “upgraded room” - 2314 from the deluxe room we had booked. While the room location was good there was virtually no storage space...More
Response from Steve M, General Manager at Sheraton Grand Mirage Resort, Port DouglasResponded yesterday
Thank you for your review following your stay. Your comments are truly valued & it is pleasing to see that overall you enjoyed your stay with us. It is however concerning that service expectations in some areas has left a less than a...More
Stayed for 5 nights for the second time in 2 years.
Absolutely LOVE this place. It starts when you walk in and are kindly greeted from all staff at reception and throughout the stay.
The pools are the best. Amzing grounds that are well maintained....More
4 Thank Joshthorp
Response from Steve M, General Manager at Sheraton Grand Mirage Resort, Port DouglasResponded 1 February 2018
We are glad to see you return to the resort so often and loved reading such an outstanding review. Thank you for the kind words, and we will be sure to pass along your thanks to Brendan. We look forward to your next...More
We stayed here for one night for a girls night and the location and rooms were amazing the pool was fantastic and it’s right on the beach so you get that beautiful sea breeze while sitting by the pool will definitly be back
My husband and I stayed at the Sheraton Grand Mirage Resort from March 9th to March 16th 2018. This was a surprise holiday that I gave my husband for his 50th birthday; and WOW I truly choose the perfect resort! We were amazed at the...More
We had heard from friends that this resort was getting a bit tired, but we found our section was all newly renovated and looking good. Only minor problem with the room was it smelt a bit mouldy, and some of the grouting between tiles in...More