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Sheraton Mirage Port Douglas Resort

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Sheraton Mirage Port Douglas Resort
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156 Reviews from our TripAdvisor Community

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Showing 150: English reviews
Little Rock
Reviewed yesterday NEW

We stayed at this hotel during the Great Barrier Reef Half Marathon. From the time we walked through the front door until departure we were treated like platinum customers. The Manager, Eric Annaheim, helped us check into our hotel room with pool side access. * The room was well appointed, clean with great natural light. The area was quiet with...

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Helpful?
Thank ngozi23
Reviewed 2 days ago NEW

Resort has had a makeover and looks very nice and clean, that the only good part of this was good. i was charged $500 a night for a pool room, this was more like a little pound outside my room and when swimming in it the water its was full of chemicals and only 50CM deep. the resort has a...

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Thank Pedro C
Morisset, Australia
Reviewed 3 days ago NEWvia mobile

When I think about writing a review, I always think of both sides of the argument before posting however negatives far out weighed the positives here: Positive: - great location and surrounds - 8 pools - pool villas - swim up bar in main pool - internals of rooms and villa's are fantastic Negative: - Terrible customer service - Room...

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1Thank Ricky B
Melbourne, Australia
Reviewed 3 days ago NEWvia mobile

We spent a week here for our honeymoon and absolutely loved the place, we did encounter some issues but all in all we still had a fantastic time. The grounds are extremely well kept for the amount of foot traffic and wild animals roaming the property, we constantly saw grounds keepers working away daily. Our room was amazing, we opened...

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2Thank MxChIpPa
Reviewed 3 days ago NEWvia mobile

Don't stay. Booked a Villa a $640 a night asked for near Resort pool still had a 5 minute walk. Asked for their best one available, Bathroom shower was covered in mould, couch had spiders and webs, AC was so loud could not run it if using bedroom 2. Resort itself has lost its soul with the renovations, its just...

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1Thank Scott H
Palmerston North, Manawatu-Wanganui, New Zealand
Reviewed 3 days ago NEWvia mobile

My husband and I just returned from a 7 night stay here. The whole property is absolutely beautiful and does not disappoint. The Highlights- We found all staff extremely friendly and helpful and always said hello. The concierge were excellent very quick to help with bags etc and nothing was a problem. Our room which was a standard king size...

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Thank Danielle S
Melbourne, Australia
Reviewed 4 days ago NEW

We stayed here with our three small children and could not fault it. The gardens are exquisite. The pools are endless and luxurious and the whole experience was amazing. We have visited Port Douglas and Palm Cove many times before and have always been a little apprehensive about staying here. We are very fussy and when we saw they'd renovated...

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1Thank Wdcl
Reviewed 5 days ago NEWvia mobile

my family and i have had the most enjoyable stay with sheraton port douglas. i would like to commend all staff for their hospitality. it is a shame the actions of one staff member ruined our last day. Mikaela in the lobby lounge has the worst customer service i have ever experienced. she was rude, aggressive, argumentative and completely unwelcoming....

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Thank Jaime S
Trappe, Pennsylvania
Reviewed 5 days ago NEW

The Mirage is probably the most beautiful property in the Port Douglas area. They just completed a US$40 million renovation and the resort sparkles. Great attentive service, large well-furnished rooms, beautiful lagoons (pools either salt water or fresh water, excellent food with a dynamite breakfast buffet. This resort was a great surprise which surpassed our expectations. Friendly staff, great location...

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1Thank BigKahuna101
Zurich, Switzerland
Reviewed 5 days ago NEWvia mobile

Booking of a room for 3 nights because of a business in Port Douglas. For this i flew there from Europe. 1. Paid a much higher price than it was offered at this days in the internet!? 2. No Wifi for 3 days! They ask for 50 AUD in 3 days. I lost more than 5h in 1 1/2 days...

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1Thank s_butti

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Golf course
  • Tennis Court
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Discover Tropical North Queensland and the nearby world famous Great Barrier Reef and Daintree Rainforest from the luxury beachfront Sheraton Mirage Port Douglas Resort. Located on Four Mile Beach and surrounded by 130 hectares of tropical gardens, an 18 Hole Golf course and sparkling saltwater lagoon pools, guests can enjoy luxurious accommodation and recreation facilities. Starwood Preferred Guest(R) Members receive complimentary in room internet and special dining discounts when booking direct. Book direct today. ... more   less 

Additional Information about Sheraton Mirage Port Douglas Resort

Address: Port Douglas Road, Port Douglas, Queensland 4877, Australia
Region: Australia > Queensland > Port Douglas
Price Range: £138 - £301 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Mirage Port Douglas Resort 4.5*
Number of rooms: 294
Reservation Options:
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Also Known As:
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Port Douglas
Port Douglas Sheraton
Hotel Style:
#5 Business Hotel in Port Douglas
#8 On the Beach Hotel in Port Douglas
#9 Spa Hotel in Port Douglas
#21 Luxury Hotel in Port Douglas
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Mirage Port Douglas Resort staff and other travellers.
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Questions? Get answers from Sheraton Mirage Port Douglas Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with pool access are the best.”
  • Bathroom
  • Bedroom
  • pool access
 of 5 bubbles ngozi23, 16 Jan 2017 | Read review
“facing the Main pool area( not a pound)”
 of 5 bubbles pedrocG2683NX, 15 Jan 2017 | Read review
“All rooms are easily accessible but some rooms offer their own ladder into a pool.”
 of 5 bubbles BigKahuna101, 12 Jan 2017 | Read review
“North side rooms and pools are quieter and away from pool bar.”
 of 5 bubbles , 11 Jan 2017 | Read review
“Some rooms have decks with pool access”
 of 5 bubbles Natto, 10 Jan 2017 | Read review
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