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Novotel Surfers Paradise

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123 Reviews from our TripAdvisor Community

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Showing 116: English reviews
Reviewed 2 days ago NEW

Stayed there for 4 days, had an amazing holiday. Very comfy king size bed, perfect view to the ocean, well positioned hotel. Room was really clean, daily housekeeping. Pool was a bit overcrowded, could be a bit bigger. generally would recommend to everyone

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1Thank Maja A
Brisbane Region, Australia
Reviewed 2 days ago NEW

Nice easy check in. Friendly staff. Mini bar prices reallly good as well as room service menu. Lovely room looking over the ocean with a king size bed. Nice decor in the room on the 29th floor. Only issue is the noise of the lifts but can't really do much about it. Parking $15

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Thank SaphNgaronga
New Delhi, India
Reviewed 3 days ago NEW

Location of this hotel is bang in the middle of everything happening. The systems are good, well oiled and prompt. Though breakfast was ordinary in variety, it was well made. But the wifi in the hotel leaves a lot to be desired. These days this is the most common mode of communication and if you have to log in 20...

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Thank anjana7
Reviewed 3 days ago NEWvia mobile

This property is very well located above the Paradise centre but that's where my positive thoughts end. The hotel is very dated and not much has been invested by the owners or operators to update this. There are many better stays in the area than here. I guess the price attracts the traveller here and the brand. Not sure Accor...

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Thank Bradley0005
Port Macquarie, Australia
Reviewed 5 days ago NEW

Somewhat disappointed having tried all surrounding accomodation on our annual visit to Surfers. Room was pokey, pillows too high and hard, jug and aircon didn't work, and we had bed bugs, overall feel was that I wanted to check out the next day instead of being there another 2 nights. Decided to give it a chance so staff happy to...

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Thank 246marly
Sydney, Australia
Reviewed 6 days ago NEWvia mobile

Excellent experience...it was a last minute decision to stay at the Novotel on new years eve 2016. I chose an ocean view suite, it was on the 33rd floor, large with a seperate lounge area oddly tucked away at the back of the suite. It had a balcony with great veiws up & down the coast and of the fireworks...

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Thank Laith B
Newcastle, Australia
Reviewed 1 week ago via mobile

Surfers Paradise is so packed, the Novotel was overflowing during our stay. The pool was very popular with grown men taking turns to do bombs from the spa wall into the pool. Reception did send security up when notified of that behaviour but we opted to walk to the beach instead. The apartment was average with furniture a bit shabby...

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Thank J230i
Reviewed 1 week ago via mobile

Hotel lobby didn't have air conditioning. Reception is always busy. We were given room on 6 th floor and as we entered the room.. our holiday mood was spoiled as soon as we saw our room. Old room, no view, no safebox.. requested room change and were alloted room at 25th floor the next day. Beautiful big room, modern taste,...

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1Thank nir v
Macleay Island, Australia
Reviewed 1 week ago

I have come to the conclusion "DONT READ THE BAD REVIEWS". What is wrong with some people. This is a fantastic hotel right in the heart of Surfers Paradise. I have stayed in a lot of hotels and apartments on the Gold Coast and found this one to be up there as one of the better ones, even better than...

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Thank annie4jewells
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear annie4jewells Thank you so much for your five star review! It is wonderful to hear that you had a wonderful stay with us and we look forward to welcoming you back in March. Kind Regards, Andrew Maynard, General Manager

Reviewed 1 week ago via mobile

This place is the pits but seems to keep packing the tourists in. Firstly I arrived to find Novotel had cancelled my corporate booking. I had to quickly book the last room myself to ensure a bed and an hour and half later I could check in (without an apology or explanation). The room is extremely tired and run down...

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1Thank SuzyG_NQ
NovotelSurfers, General Manager at Novotel Surfers Paradise, responded to this review

Dear SuzyG_NQ Thank you for providing us with feedback on your stay. It is only with feedback that we can improve. With regards to the decor and furniture, unfortunately we have inherited it from the recent takeover of the hotel. We do have plans to refurbish these rooms into a product that we will all be proud of. I am...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Beachfront
  • Spa
About the property
  • Wheelchair access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Grand Chancellor Surfers Paradise is situated in the heart of Surfers Paradise surrounded by pristine beaches, iconic theme parks and an energetic nightlife. Conveniently located just a 150 metre walk to the beach, the hotel offers an extensive range of state of the art leisure facilities for guest’s enjoyment. Relax by the swimming pool and spa, or get active in the well-equipped fitness centre and full size tennis court. ... more   less 

Additional Information about Novotel Surfers Paradise

Address: Cnr Surfers Paradise Boulevard and Hanlan Street, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Hotel Grand Chancellor Surfers Paradise)
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: £77 - £158 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Surfers Paradise 4.5*
Number of rooms: 404
Reservation Options:
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Also Known As:
Novotel Surfers Paradise Gold Coast, Australia
Hotel Style:
#8 On the Beach Hotel in Surfers Paradise
#17 Luxury Hotel in Surfers Paradise
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Surfers Paradise staff and other travellers.
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Questions? Get answers from Novotel Surfers Paradise staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best view from 28th floor, quiet”
 of 5 bubbles 544majaa, 21 Jan 2017 | Read review
“Ask for newly renovated, higher up and beach view if possible”
 of 5 bubbles 246marly, 18 Jan 2017 | Read review
“30th floor, room 3010.”
 of 5 bubbles annie4jewells, 11 Jan 2017 | Read review
“The location is good.”
 of 5 bubbles 491tatjanag, 10 Jan 2017 | Read review
“Good location with all facilities”
 of 5 bubbles sanjeevcc, 7 Jan 2017 | Read review
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