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All reviewsfree in house moviesgreat staff and locationnot hesitate to stay here againold carpetunder coverstudio apartmentswipe cardan ideal locationcavill mallgreat ocean viewsstayed here for two nightsone bedroom ocean viewan updatethe room was nicewashing machine and dryersecure parkingshort stay
Everything was really dirty to begin with. The reception was hardly ever open which was a major inconvenience when we had to complain about no hairdryer, the fridge not working, the power sockets not working.
The room was nice, great view, although the sheets had...More
We made a booking late one night through an online booking agent & were not sure we had secured the rooms as it was peak period & almost impossible to find joining rooms anywhere at last minute notice. This prompted us to call during business...More
Place was severely run down and unhygienic!!
The pictures were NOTHING like the photos online.
Staff are rude as hell (Surfers reality and beachcombers resort)!
Didn’t stay the night ended up driving 3 hours back to my clean, unstained bed and home! Got offered a...More
Response from BeachcomberSurfersR, Manager at Beachcomber Resort Surfers ParadiseResponded 1 week ago
It is very unfortunate that once again we, The Beachcomber building and management, have been tarnished by such an unpleasant review, particularly when this a result of persons booking through an OUTSIDE AGENT and not directly with the building.
This apartment is not managed, cleaned,...More
We stayed here with a friend (3adults) is a studio room, the room was big enough but I wouldn’t have the recommended 5 in the room. The outdoor pool was closed which was a shame but the indoor pool was open instead. The lifts were...More
Response from BeachcomberSurfersR, Front Office Manager at Beachcomber Resort Surfers ParadiseResponded 2 weeks ago
Thankyou for your feedback, we are glad you enjoyed your stay.
Bad- The room we stayed in was run down. Mould was evident in under sink cupboard in bathroom. One of the lifts was getting maintenance, so long waiting time for lifts.
Good- great location. Brilliant view of the beach and ocean
Thank Deborah L
Response from BeachcomberSurfersR, Front Office Manager at Beachcomber Resort Surfers ParadiseResponded 4 weeks ago
Thankyou for your feedback, we take these issues seriously and will be onto housekeeping immediately. We are glad you enjoyed the location and view.
Response from BeachcomberSurfersR | Property representative |
The desk is open normal office hours, after that there is a onsite manager available outside these hours. Then addition to all the above, we have onsite security between the hours of 7pm - 5am 7 nights a week.