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Crowne Plaza Surfers Paradise

1,725 reviews
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Traveller (833)
Room & Suite (468)
Dining (64)
Overview
  • Excellent36%
  • Very good45%
  • Average14%
  • Poor3%
  • Terrible2%
Travellers talk about
“gold tower”(203 reviews)
“four winds”(42 reviews)
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,725)Write a Review
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1,654 results
Traveller rating
607
698
244
57
48
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607
698
244
57
48
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All reviewsgold towerrevolving restaurantfour windscorner spamain towerspa bathseparate showerroom servicecorner roomtram stopbuffet breakfastking roomtop flooran upgradeocean viewbit datedmin walk
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1 - 5 of 1,654 reviews
Reviewed 1 week ago

We were in a king suit with the ocean view which was really quite nice as the balcony wraps around the length of the room. The bed was good, the TV was a bit frustrating o work at times and very poor quality picture, but...More

Thank Corey R
Response from Duty M, Manager at Crowne Plaza Surfers ParadiseResponded 1 week ago

Dear Corey R Thank you for sharing your review, we are happy you were able to enjoy our ocean views and found our beds comfortable. It is great you found the buffet breakfast in Relish Restaurant amazing and our staff were able to impress you....More

Hotel's Favourite
Reviewed 4 weeks ago via mobile

Have been here many times for work functions using the conference rooms but this was the time I was able to stay at the hotel. It is certainly up there on my list of nice hotels to stay in. The dinner restaurant and breakfast are...More

Thank ISpeakTheTruth4U
Response from Duty M, Manager at Crowne Plaza Surfers ParadiseResponded 3 weeks ago

Dear Unrool Thank your taking the time to share this fabulous review. It is very pleasing to know you enjoyed our breakfast & dinner options and found them up to a world class standard. We do have three pillow options available although this is upon...More

Reviewed 1 week ago

this was the second time to stay, my stay previously was a mid week and the staff were so good I decided to take my wife away on here Birthday. spacious rooms and wonderful views were the start easy walking distance to the many restaurants...More

Thank Andrew R
Response from Duty M, Manager at Crowne Plaza Surfers ParadiseResponded 1 week ago

Dear Andrew R Thank you for the taking the time to share your review, it is very pleasing to know our staff made a great impression on you. We are glad you found our rooms to be spacious and enjoyed the view from your room....More

Reviewed 3 weeks ago

House keeping staff messed with my toiletry items thinking I wouldn't notice. I say, if your so unhappy with your work get another job where your employers value you and doesn't mess with guest belongings! They contaminated my items leaving it useless. Scum! I had...More

Thank member222018
Response from Duty M, other at Crowne Plaza Surfers ParadiseResponded 3 weeks ago

Dear member222018, We are very sorry that believe your items were damaged by our staff. If you could please contact our Manager on Duty on dm.surfersparadise@ihg.com so that we can follow up your complaint. Kind regards Joseph R - Manager on Duty

Reviewed 3 weeks ago

Spent 6 nights here. No doubt that the hotel has some good points - the location is good, close to the beach and the tram for easy access to other parts of the Gold Coast. Room and bathroom a good size. Staff seemed friendly enough....More

1  Thank SpaldingOxon
Response from Duty M, Manager at Crowne Plaza Surfers ParadiseResponded 3 weeks ago

Dear SpaldingOxon Thank you for taking the time to share your review, we are very pleased to see you enjoyed our location and our staff made a good impression on you. I'm sorry to see you found our food and beverage offerings not up to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$107 - US$271 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Surfers Paradise
#3 Romantic Hotel in Surfers Paradise
#4 Family Hotel in Surfers Paradise
#8 Luxury Hotel in Surfers Paradise
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$107 - US$271 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Surfers Paradise
#3 Romantic Hotel in Surfers Paradise
#4 Family Hotel in Surfers Paradise
#8 Luxury Hotel in Surfers Paradise
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (833)
Room & Suite (468)
Dining (64)
Pool & Beach (45)
Business Centre & Event Rooms (14)
Family and Play Areas (1)
Questions & Answers
Ask a question
Divya V
12 January 2018|
AnswerShow all 11 answers
Response from snowflake0 | Reviewed this property |
We were charged $15 per night. You get a flimsy little piece of paper that you have to put in the machine when you come and go. We stayed 5 nights and the paper barely lasted the 5 nights. When we queried the cost we were... More
2
Votes
Vy N
17 November 2017|
AnswerShow all 2 answers
Response from Amy_DME | Property representative |
Hi Vy N, There is usually an option on Booking for ocean view however that may be booked out. Please follow the 'Book Now' button in the right hand corner of our website. Here you are able to select all room types and views... More
0
Votes
Maggie W
11 November 2017|
AnswerShow all 9 answers
Response from Amy_DME | Property representative |
Hi Maggie, Yes, we have two pools and a spa. There is one pool located just outside the main lobby and a second pool located outside the foyer of the Gold Tower. Thank you, Crowne Plaza Team
0
Votes
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Room Tips
"Ocean view is great, but the other rooms will have a great river view too."
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"Higher floors have more spectacular views."
Read review
"The room we stayed in had a awesome spa 719"
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"Ask for high floor and corner room. Likely to get 270 degree view of Sea, River and City"
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