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Crowne Plaza Surfers Paradise

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1,093 Reviews from our TripAdvisor Community

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Showing 1,044: English reviews
Surfers Paradise, Australia
Reviewed 2 days ago NEW

I have stayed at the Crowne Plaza quite a few times and it is always impeccably clean and reliable. The Gold Tower suites are excellent value. It is always important to me the level of cleanliness in a hotel and the decor and lighting and attention to detail on the rooms is always of excellent standard. The beds are midway...

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Helpful?
Thank Tash K
Batemans Bay, Australia
Reviewed 2 days ago NEW

We booked the Crown Plaza for Christmas Dinner . We booked in August when it was first advertised and got a $20 discount each . The Dinner was advertised as a 3 hour , all you can eat buffet with a Premium Drinks package. We arrived at Midday and were shown to our seats . They were a round table...

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Thank David P
Wollongbar, Australia
Reviewed 4 days ago NEW

Thank you again Crowne Plaza for giving us exactly what we wanted.. I stayed with my 2 children and stayed in a twin room. The beds are perfect for a family. On entering the room I ordered a harder pillow and that was promptly delivered. My son (12) loved the sleep spray at night, he thought it was such a...

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Thank familyodermatt
Duty M, Manager on Duty at Crowne Plaza Surfers Paradise, responded to this review

Hello familyodermatt, Thank you very much for your review, I am pleased you enjoyed your stay with us. It is great to hear you son liked the sleep mist, we think it a great help when sleeping. We look forward to welcoming you back, Kind regards Joseph R - Manager on Duty

Reviewed 4 days ago NEWvia mobile

Stayed for 4 nights and the staff were very helpful and friendly. The room was big and spacious with a good sized bathroom and a small balcony. It's a good location, right on the main road so easy to get a bus or tram or it's about a 25min walk upto surfers paradise.

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Helpful?
Thank Binga81
Duty M, Manager on Duty at Crowne Plaza Surfers Paradise, responded to this review

Hello Binga81, Thank you for your review. I am please you found the staff to be friendly and helpful and enjoyed our location. We hope you can visit us again soon. Kind regards Joseph R - Manager on Duty

Reviewed 1 week ago NEWvia mobile

We stay in surfers paradise regularly and we had a 2 night stay here over the Xmas.I booked a standard room however they gave us a superior room.We travel a lot and stay in a lot of hotels that would be a lot cheaper than this one! For what we paid I couldn't get over how unclean the room was!!Dust...

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Helpful?
Thank Elaine F
Amy_DME, Rooms Division Manager at Crowne Plaza Surfers Paradise, responded to this review

Dear Elaine F, Thank you for the feedback and sincere apologies for the sub-standard experience from your recent stay. I am working with our housekeeping team to rectify this poor performance as it is definitely not a reflection of our high standards. Please do not hesitate to contact me directly so I may talk you through all our remedial actions....

Canberra, Australian Capital Territory, Australia
Reviewed 1 week ago

Hotel is situated in a great location between surfers paradise and Broadbeach! Facilities at the hotel are amazing the gymnasium was well equipped and the pool and outdoor spa are great! The rooms were very clean and are kept in good working order and maintained very well! Was nice that all the rooms have a balcony. Would recommend this hotel...

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Thank Andrew A
Amy_DME, Digital Marketing Executive at Crowne Plaza Surfers Paradise, responded to this review

Hi Andrew A, Thank you for your review and sharing your experience with us. We are happy to read you enjoyed our location and facilities. Thank you for your recommending our hotel. We hope you will stay with us again. Kind regards, Amy - Digital Marketing Executive

Brisbane, Australia
Reviewed 2 weeks ago

Staff were helpful and pleasant, I witnessed them going out of there way for a young family that was having issues with their small boy. Room was good and pool was enjoyable. Tv was old and hard to get channels but we were there to be in and around area so did not spend that much time in room

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Helpful?
Thank jacejen
Amy_DME, Digital Marketing Executive at Crowne Plaza Surfers Paradise, responded to this review

Hi jacejen, Thanks so much for your review. We take pride in ensuring each guest has a comfortable and enjoyable experience. Thank you for your comments regarding the TV being difficult to use, I will share this feedback with the relevant department. Kind regards, Amy - Digital Marketing Executive

Reviewed 2 weeks ago

Only stayed two nights but was very pleasant had the Seafood buffet in the revolving restaurant on the top floor, dinner was a bit disappointing but service was great, things changed a bit at breakfast and this was very good

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1Thank Terry L
Amy_DME, Digital Marketing Executive at Crowne Plaza Surfers Paradise, responded to this review

Hi Terry L, Thank you for your review. We are happy you joined us for dinner in our Four Winds revolving restaurant. We are sorry to hear you found the dinner disappointing but happy to read your found breakfast very good! We hope you will stay with us again soon. Kind regards, Amy - Digital Marketing Executive

Newcastle
Reviewed 2 weeks ago

On our arrival the room had not been cleaned properly. Mens whiskers in the sink, dusty carpet and surfaces, blacony dirty, rubish behind curtain, shower moldy, toilet dirty, mirrors dirty. Not what i exected for the price. The hotel is very dated, close to Cavil Av and great public transport options but would not recoment this to anyone, A real...

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Helpful?
Thank Anna B
Amy_DME, Rooms Division Manager at Crowne Plaza Surfers Paradise, responded to this review

Dear Anna B, Thank you taking the time to complete an online review. I am most disappointed to hear we failed to meet your expectations during your stay. Please accept my most sincere apologies for the issues you've mentioned and, rest assure I will complete a full follow up with me team regarding the issues you've raised. Our guests room...

Reviewed 2 weeks ago via mobile

This was the best place we have stayed in so far, id say even better than the q1.. they upgraded our room from standard to king delux. they have everything you need bars pools restaurant. i give this a 5 star rating. there customer service was beyond amazing. i recommend this to anyone. single couple family. they have everything you...

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1Thank Nachelle G
Amy_DME, Digital Marketing Executive at Crowne Plaza Surfers Paradise, responded to this review

Hi Nachelle G, Thank you for your 5-star review. It is great to hear you enjoyed your stay and liked the facilities and our customer service. We look forward to welcoming you back in the future. Kind regards, Amy - Digital Marketing Executive

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Crowne Plaza Surfers Paradise is set amongst lush tropical gardens. The heart of Surfers Paradise, Broadbeach, Jupiters Casino, surf beaches and some of the best shopping in Queensland are all within walking distance of the hotel. The majority of rooms boast Pacific Ocean views and all rooms have their own balconies. The hotel features two restaurants and bars including Queensland’s only revolving restaurant, Four Winds 360°, 26 floors above the beautiful Gold Coast. The hotels conference facilities can accommodate from 10 to 550 people in a variety of styles. Hotel facilities include two swimming pools (1 heated) with hot spas and sundecks, tennis court and gymnasium. Crowne Plaza Surfers Paradise is your starting point for a host of recreational and entertainment activities that vary from theme-parks to championship golf courses to restaurants or non-stop nightlife. Whether you're looking for fun and adventure or simply want to relax and soak up the sun that the Gold Coast is so famous for, you'll find it when you experience Crowne Plaza Surfers Paradise. ... more   less 

Additional Information about Crowne Plaza Surfers Paradise

Address: 2807 Gold Coast Hwy, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Parkroyal)
Region: Australia > Queensland > Gold Coast > Surfers Paradise
Price Range: £86 - £153 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Surfers Paradise 4.5*
Number of rooms: 374
Reservation Options:
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Also Known As:
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast, Australia
Hotel Style:
#2 Best Value Hotel in Surfers Paradise
#3 Business Hotel in Surfers Paradise
#3 Romantic Hotel in Surfers Paradise
#4 Family Hotel in Surfers Paradise
#5 Luxury Hotel in Surfers Paradise
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Surfers Paradise staff and other travellers.
16 questions
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Glasgow
Melbourne
1 month ago
Greater Sydney, Australia
Sydney, Australia
over a year ago

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Questions? Get answers from Crowne Plaza Surfers Paradise staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a King Size Bed with an Ocean View in the Gold Tower!”
 of 5 bubbles 973tashk, 16 Jan 2017 | Read review
“Ask for beach views”
 of 5 bubbles 725terryl, 3 Jan 2017 | Read review
“Corner room was a little more expensive but worth it for the view and room size”
 of 5 bubbles BrianneMaree, 13 Dec 2016 | Read review
“Great hotel to stay just a little bit away from the main cavil street”
 of 5 bubbles gd228, 28 Nov 2016 | Read review
“Try and get a room where the sun sets”
 of 5 bubbles MCFC1977, 27 Nov 2016 | Read review
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