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Traveller (629)
Room & Suite (527)
Pool & Beach (77)
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Overview
  • Excellent30%
  • Very good45%
  • Average15%
  • Poor5%
  • Terrible5%
Travellers talk about
“free popcorn”(51 reviews)
“across the road”(155 reviews)
“great location”(335 reviews)
AMENITIES
Free Wifi
Free Parking
Beachfront
Pool
Non-Smoking Hotel
Family Rooms
Fitness centre
3 Star Hotel
All hotel details
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Rooms
9 Jul10 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,770)
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1,738 results
Traveller rating
522
736
279
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522
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279
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102
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All reviewsfree popcornacross the roadgreat locationbeachfront roomgames roomsteam roombeach viewthe gold coastdown stairsshort staycavill mallbit datedamazing viewspublic transportsurfersspasfacilities
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1 - 5 of 1,738 reviews
Reviewed 4 days ago via mobile

Location was great and there was definitely a bed in the room but that’s the end of the good news. There was mould all over the curtains in the bathroom, bloodstains on other curtains, there were holes in the ceiling and the kitchen was stocked...More

Thank aliain2018
Response from ResortManagement1, Front Office Manager at Chateau BeachsideResponded 2 days ago

Hi Aliain2018 Thanks for your feed back we do appreciate feedback positive and negative . On this occasion you booked a hotel which doesn't have a kitchen therefore minimal crockery is provided . You would however would have had 3 cups 3 mugs and 3...More

Reviewed 1 week ago

We had a series of communication and other issues leading up to our one-night stay, but the biggest issue by far was no hot water whatsoever. We both had to have cold showers in the morning, just prior to check-out. I have stayed at Chateau...More

Thank Rod194
Response from ResortManagement1, Front Office Manager at Chateau BeachsideResponded 1 week ago

Hi Rod I am sorry that your last experience at Chateau Beachside was not a pleasant one for you. Firstly your late check in was acknowledged by way of the following email sent to you on 7th June 2018: "Your instructions to do a late...More

Reviewed 2 weeks ago

There was no hot water the night we arrived or on the morning we checked out, therefore could not have a proper shower. We ended up having to boil the kettle, and pour into the bathroom sink, add some cold water to make it warm...More

Thank Shannon H
Response from ResortManagement1, Front Office Manager at Chateau BeachsideResponded 1 week ago

Thank you for your review received on Google and Trip Advisor, We are sorry that you didn’t enjoy your stay at the resort. You mentioned so many things that you thought were wrong about the room, we only wished that you had brought it to...More

Reviewed 3 weeks ago

Great location but sadly the room was dreadful. Tiles coming off walls in bathroom, poor cleaning of room. Needs a huge overhaul. Bed was most uncomfortable thing I have ever slept on. Very disappointed.More

Thank Charmaine T
Response from ResortManagement1, Front Office Manager at Chateau BeachsideResponded 1 week ago

Dear Charmaine We are sorry your stay at Chateau was not to your expectations. Each unit is individually owned so we are limited to the number of renovated rooms we have. I can assure you though that no expense is spared in cleanliness and rooms...More

Reviewed 3 weeks ago

Location is good, the beach-view room was good. Sofa-cum-bed is poor, don't count on it. Charging extra for kids was a turn-off. Making the guests to remove the rubbish before leaving was a new thing for me. With so many hotels around, this is not...More

Thank Sridhar K
Response from ResortManagement1, Front Office Manager at Chateau BeachsideResponded 1 week ago

Thank you for your feedback Sridhar I'd like to comment on your issues. Children are charged a nominal fee as extra costs are required for linen and they still have full use of facilities. It is standard procedure for accommodation outlets to charge Tariff per...More

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About
Amenities
Top amenities
Pool
Beachfront
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Tennis Court
Outdoor pool
Details
Price range
US$65 - US$125 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$65 - US$125 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (629)
Room & Suite (527)
Pool & Beach (77)
Dining (16)
Amenities (28)
Family and Play Areas (1)
Questions & Answers
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nabanita2000
27 January 2018|
AnswerShow all 4 answers
Response from Jackliveshere72 | Reviewed this property |
There’s no “private access” to the beach as there is a road between the hotel and the beach. Very easy to access though. Swimming during the day is ok. Can’t remember if the beach had life guards. If they do you must swim... More
1
Vote
skitzBrisbane
5 July 2017|
AnswerShow all 3 answers
Response from js4rq | Reviewed this property |
You are best off contacting the property by phone or email. They are very accommodating with room requests though :) Good luck!!
0
Votes
Chloe H
17 July 2015|
AnswerShow all 3 answers
Response from James S | Property representative |
Pool currently not heated. Waiting for installation of new parts- should be installed by end of august. Pool temp is held at 26C when heating on. 3 Spas heated to 35C
0
Votes
Room Tips
"Noise from other units was disturbing , room and shower felt filthy. Other than great location no redeeming..."
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"Renovated rooms"
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"Beach front room has a fantastic view"
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"Great value for money budget stay in a fabulous location"
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