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    Grand Hotel and Apartments Townsville

    Grand Mercure 8 - 10 Palmer St, Townsville, Queensland 4810, Australia
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    04/02/2018 05/02/2018
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    Savings alert: 10% below average rate

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    US$120Strikethrough price corresponds to the most expensive price returned by our partners for that offer
    US$87
    SAVE US$33
    US$120Strikethrough price corresponds to the most expensive price returned by our partners for that offer
    US$87
    SAVE US$33
    US$120Strikethrough price corresponds to the most expensive price returned by our partners for that offer
    US$87
    SAVE US$33
    Traveller (87)
    Room & Suite (32)
    Dining (4)
    Overview
    • Excellent48%
    • Very good42%
    • Average8%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “pillow menu” (24 reviews)
    “palmer street” (67 reviews)
    Internet
    Free Parking
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Room Service
    Suites
    Fitness centre
    Kitchenette
    Wheelchair access
    Meeting Rooms
    Dry Cleaning
    Housekeeping
    Self-Serve Laundry
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Rooms
    4 Feb5 Feb
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (472)
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    1 - 5 of 456 reviews

    Reviewed 3 weeks ago

    Stayed at the hotel recently and was required to park in unsecured parking at another hotel next door. Rooms well presented and bed quite comfortable. The hotel had the makings of a great sleep. Air conditioner in the room was not working properly and as...More

    Thank Rob S
    Response from Troy S, General Manager at Grand Hotel and Apartments TownsvilleResponded 1 week ago

    Hi Rob S, Thank you for your feedback. I am disappointing that we fell short of the mark on this stay due to the items you have mentioned. I can assure you that we do take this feedback seriously to ensure we are constantly improving...More

    Reviewed 3 weeks ago

    For the price we expected more - there are plenty of options in Townsville and this is expensive for what you get (or should I say don't get). No undercover parking - in fact we had to park out in the open in the car...More

    Thank msdcairns
    Response from Troy S, General Manager at Grand Hotel and Apartments TownsvilleResponded 1 week ago

    Hi msdcairns, Thank you for taking the time to share your recent experience with us. I am disappointed that you were not happy with a few aspects of your stay. We would have loved to of had the opportunity to address some of these items...More

    Reviewed 3 weeks ago

    Loved the Grand Hotel & Apartments on Palmer street close to eateries and the city. Staff were excellent, very helpful and friendly. They seem to go the extra mile to help out. Our room was large with a kitchen and big balcony. Double rooms are...More

    1  Thank Glenda A
    Response from Troy S, General Manager at Grand Hotel and Apartments TownsvilleResponded 1 week ago

    Hi Glenda A, Thank you for taking the time to share your recent experiences with us at Grand Hotel and Apartments Townsville. We are very blessed to have such a wonderful team and I am glad that they looked after you. We hope to welcome...More

    Reviewed 3 weeks ago via mobile

    My partner and I stayed here for one night before our flight to Bali the next day. We got an amazing deal through booking.com which also allowed us late check out and free parking. The staff were lovely, offering suggestions of where to eat and...More

    Thank DRC93
    Response from Troy S, General Manager at Grand Hotel and Apartments TownsvilleResponded 1 week ago

    Hi DRC93, Thank you for such a lovely review of your recent stay with us and sharing this with the TripAdvisor community. We look forward to welcoming you back again in the future. Safe travels and best regards Troy Scott General Manager

    Reviewed 4 weeks ago via mobile

    Plenty of options to stay on Palmer St in Townsville. Have stayed at quite a few of the hotels here but this was my first time at the Grand. Was suitably impressed on arrival with excellent service at reception and a lovely new feel to...More

    Thank Scott Y
    Response from Troy S, General Manager at Grand Hotel and Apartments TownsvilleResponded 1 week ago

    Hi Scott Y, Thank you for choosing to stay with us for the first time. I am glad that you liked the hotel facilities and the team looked after you. We look forward to welcoming you back again on your next visit to the region....More

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Room Service
    • Hotel Amenities
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Self-Serve Laundry
    • Room Service
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    Details
    • Price range
    • US$73 - US$152 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Luxury Hotel in Townsville
    • #2 Spa Hotel in Townsville
    • #2 Business Hotel in Townsville
    • #3 Romantic Hotel in Townsville
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 106
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Orbitz, Cheap Tickets, HotelQuickly, Evoline ltd, TripOnline SA and Cancelon so you can book your Grand Hotel and Apartments Townsville reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Australia >
    • Queensland >
    • Townsville
    • Also Known As
    • Grand Mercure Apartments Townsville Hotel Townsville
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    Traveller (87)
    Room & Suite (32)
    Dining (4)
    Pool & Beach (2)
    Hotel & Grounds (88)
    Bathroom (8)
    Nearby
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Marees132014
    1 December 2017|
    AnswerShow all 4 answers
    Response from RobertOldboy | Reviewed this property |
    Sorry for late reply. Yes parking is on site but it is limited so need to book in advance
    0
    Votes
    Charlesw12345
    22 November 2016|
    AnswerShow all 2 answers
    Response from Troy S | Property representative |
    Hi Charlesw1234, Thank you for your question for your upcoming stay with us. We do have apartment styled rooms with full sized fridges in them. The best thing to do is to drop us a line here at the hotel on 0747532800 so we... More
    0
    Votes
    Jazzystar
    2 May 2015|
    Answer
    Response from Troy S | Property representative |
    Hi Jazzystar, We have two options for parking, offstreet gated carparking which is free and undercover secure parking which is $15. Hope this helps. Hope to see you soon, Best regards Troy
    1
    Vote
    Room Tips
    "Top floor towards rear very quiet"
    Read review
    "Ask for a room at the very end to get best view of river, city and Castle Hill"
    Read review
    "Room serviced every day and my room was quiet"
    Read review
    "Love the balcony"
    Read review
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