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Oaks Metropole Hotel

Traveller (130)
Room & Suite (78)
Pool & Beach (1)
Certificate of Excellence


Certificate of Excellence
Oaks Metropole Hotel is a 4 1/2 star self catering property located on cosmopolitan Palmer Street. The hotel is surrounded by lovely a dining precinct with a vast array of restaurants, cafes, city night life and Jupiters Casino. Oaks Metropole Hotel features 11 floors of modern, fully self contained studio apartment accommodation complete with washers and dryers - which is ideal for the business and leisure travellers alike. The Metropole Hotel (located on site) is a true Queensland icon which has been reopened and offers conference rooms as well as dining facilities for breakfast, lunch and dinner.
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Property amenities
Free parking
Fitness Centre with Gym / Workout Room
Dry Cleaning
Laundry Service
Meeting rooms
Non-smoking hotel
Outdoor pool
Paid Internet
Paid Wifi
Self-Serve Laundry
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Room features
Air conditioning
Refrigerator in room
Family Rooms
Non-smoking rooms
Good to know
Great View
Marina View
100Room tips
Traveller rating
  • 278
  • 280
  • 80
  • 20
  • 10
Time of year
Traveller type
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Popular mentions
Fantastic service at check-in. Room was clean & comfortable for our stay however as we were traveling for Athletics Championships with son had requested twin beds, the bedding for double/queen took all the room in the cupboards thus no room for our luggage or belongings.
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Review collected in partnership with this hotel
maintenance was not followed up morning after arrival or if it was no improvement or follow up visible. The airconditioning was leaking onto the carpet leaving the room musty and smelly. Reception was alerted on the first morning of stay. No visible change to this throughout
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Review collected in partnership with this hotel
Response from hotelmanager0, General Manager at Oaks Metropole Hotel
Responded 2 days ago
Hi There, Thank you for your email. I shall communicate this feedback to our team. I do apologise that we did not meet and exceed expectations on this occasion. Your feedback is greatly appreciated. Thank you
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If the Hotel was working at 100% (that is doors from car park to level 1) would have a much higher score. When you pay top $$$$ one would expect main entry to be working not all people can walk up down stairs with limited parking ground level
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Review collected in partnership with this hotel
Response from hotelmanager0, General Manager at Oaks Metropole Hotel
Responded 6 days ago
Hi Dee, Thank you for your email. We do apologise that on this occasion we were unable to meet and exceed expectations. We have logged a call with the relevant supplier regarding the car park and they are working to fix the car park issue as a matter of priority. Thank you for your feedback, it is greatly appreciated. Management
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With a Cowboys home game on that night, we were concerned that we would not be able to get a room a short notice. The disabled room was excellent, and the whole unit was very well equipped. Breakfast in the dining room was a non-event when we were told there was a 30 minute
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Review collected in partnership with this hotel
Response from hotelmanager0, General Manager at Oaks Metropole Hotel
Responded 6 days ago
Hi there, Thank you for your email. I will communicate your email to our respective teams and work with the Food & Beverage Department regarding your feedback on the issue you experienced regarding Breakfast. Thank you, Management
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Rooms and amenities excellent. Tab and pub very convenient and meals at restaurant great and reasonably pricedLlocation was a little out of the way for the kids to walk to town but other than that everything was great
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Review collected in partnership with this hotel
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Hello, is the free parking limited or each room is guaranteed one parking spot? Thanks in advance!
There is free parking and it is not limited.
1 vote
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Hello! I didn’t get back my deposit~! Could I contact your hotel by e-mail?
Hi, Hi, Depending on when you stayed, it can take the banks approximately 12 business days to release the hold taken on your card. However please provide us details of your stay and we will be happy to confirm that there have not been any additional charges. We would be happy to discuss this further via email to be able to assist. Unfortunately we are not able to provide email addresses in this forum (a limitation of the website). However you can find out contact information on our website.
0 votes
"The "A" Rooms seem to be slightly bigger than the "B" Rooms."
"Rooms with a river/harbour view are very good."
"If you stay for more than one night ask for a view - great to wake up to."
"Floor 4 and above"
"Very quiet but for best view ask for Palmer Street side"
US$88 - US$180 (Based on Average Rates for a Standard Room)
m hotel townsville
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