We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Oaks Metropole Hotel

Traveller (130)
Room & Suite (78)
Pool & Beach (1)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Oaks Metropole Hotel is a 4 1/2 star self catering property located on cosmopolitan Palmer Street. The hotel is surrounded by lovely a dining precinct with a vast array of restaurants, cafes, city night life and Jupiters Casino. Oaks Metropole Hotel features 11 floors of modern, fully self contained studio apartment accommodation complete with washers and dryers - which is ideal for the business and leisure travellers alike. The Metropole Hotel (located on site) is a true Queensland icon which has been reopened and offers conference rooms as well as dining facilities for breakfast, lunch and dinner.
Read more
Property amenities
Pool
Free parking
Fitness Centre with Gym / Workout Room
Dry Cleaning
Laundry Service
Meeting rooms
Non-smoking hotel
Outdoor pool
Paid Internet
Paid Wifi
Self-Serve Laundry
Show more
Room features
Air conditioning
Microwave
Refrigerator in room
Family Rooms
Kitchenette
Non-smoking rooms
Good to know
HOTEL STYLE
Great View
Marina View
HOTEL CLASS
668Reviews
158Photos
2Q+A
100Room tips
Traveller rating
  • 278
  • 280
  • 80
  • 20
  • 10
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
Fantastic service at check-in. Room was clean & comfortable for our stay however as we were traveling for Athletics Championships with son had requested twin beds, the bedding for double/queen took all the room in the cupboards thus no room for our luggage or belongings.
Read more
Review collected in partnership with this hotel
maintenance was not followed up morning after arrival or if it was no improvement or follow up visible. The airconditioning was leaking onto the carpet leaving the room musty and smelly. Reception was alerted on the first morning of stay. No visible change to this throughout
Read more
Review collected in partnership with this hotel
Response from hotelmanager0, General Manager at Oaks Metropole Hotel
Responded 2 days ago
Hi There, Thank you for your email. I shall communicate this feedback to our team. I do apologise that we did not meet and exceed expectations on this occasion. Your feedback is greatly appreciated. Thank you
Read more
If the Hotel was working at 100% (that is doors from car park to level 1) would have a much higher score. When you pay top $$$$ one would expect main entry to be working not all people can walk up down stairs with limited parking ground level
Read more
Review collected in partnership with this hotel
Response from hotelmanager0, General Manager at Oaks Metropole Hotel
Responded 6 days ago
Hi Dee, Thank you for your email. We do apologise that on this occasion we were unable to meet and exceed expectations. We have logged a call with the relevant supplier regarding the car park and they are working to fix the car park issue as a matter of priority. Thank you for your feedback, it is greatly appreciated. Management
Read more
With a Cowboys home game on that night, we were concerned that we would not be able to get a room a short notice. The disabled room was excellent, and the whole unit was very well equipped. Breakfast in the dining room was a non-event when we were told there was a 30 minute
Read more
Review collected in partnership with this hotel
Response from hotelmanager0, General Manager at Oaks Metropole Hotel
Responded 6 days ago
Hi there, Thank you for your email. I will communicate your email to our respective teams and work with the Food & Beverage Department regarding your feedback on the issue you experienced regarding Breakfast. Thank you, Management
Read more
Rooms and amenities excellent. Tab and pub very convenient and meals at restaurant great and reasonably pricedLlocation was a little out of the way for the kids to walk to town but other than that everything was great
Read more
Review collected in partnership with this hotel
Previous
Album Categories
All photosTravellerRoom & SuitePool & BeachBusiness Centre & Event Rooms
PreviousNext
12345616
Hello, is the free parking limited or each room is guaranteed one parking spot? Thanks in advance!
There is free parking and it is not limited.
1 vote
Show all answers
Hello! I didn’t get back my deposit~! Could I contact your hotel by e-mail?
Hi, Hi, Depending on when you stayed, it can take the banks approximately 12 business days to release the hold taken on your card. However please provide us details of your stay and we will be happy to confirm that there have not been any additional charges. We would be happy to discuss this further via email to be able to assist. Unfortunately we are not able to provide email addresses in this forum (a limitation of the website). However you can find out contact information on our website.
0 votes
"The "A" Rooms seem to be slightly bigger than the "B" Rooms."
"Rooms with a river/harbour view are very good."
"If you stay for more than one night ask for a view - great to wake up to."
"Floor 4 and above"
"Very quiet but for best view ask for Palmer Street side"
PreviousNext
12345620
PRICE RANGE
US$88 - US$180 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
m hotel townsville
LOCATION
AustraliaQueenslandTownsville
NUMBER OF ROOMS
104
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing