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Hotel Grand Chancellor Townsville

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Traveller (99)
Room & Suite (50)
Video (1)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Hotel Grand Chancellor Townsville is located in the heart of the CBD and shopping district and just a short walk from Townsville's major tourist attractions, including Reef HQ Aquarium and The Strand. Enjoy panoramic views of Magnetic Island, Castle Hill and the city from a variety of contemporary room types. Facilities include restaurant, bar, rooftop pool, gym and meeting facilities.
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Property amenities
Pool
Room service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Banquet Room
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Paid Internet
Paid Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Mountain View
Business
HOTEL CLASS
Hotel links
Visit hotel website
741Reviews
124Photos
1Q+A
56Room tips
Traveller rating
  • 350
  • 274
  • 75
  • 24
  • 18
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  • English
Popular mentions
A nice enough stopover and the staff were very helpful and pleasant, but, at times, I just wonder whether the hotel could do with a bit of a refresh, for example, and maybe this was a one-off, outside the lift area on the 19th floor badly needs some attention. Other areas felt a
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Hotel's Favourite
Great central location within walking distance of The Strand, numerous restaurants and shops. Rooms were very clean and well appointed. The higher floor rooms have balconies (lower floor rooms don’t). Restaurant is located on the first floor and offers a buffet breakfast. The
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Response from PaulG7415, Manager at Hotel Grand Chancellor Townsville
Responded 1 Dec 2018
Dear Suntanner71, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, we appreciate you taking the time to share your comprehensive overview. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager
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Carpet was filthy!! needs to be replaced. The fridge did not work at all, had to be replaced, and stank to high heaven, obviously had not been cleaned, smelled like rotting fruit. The television had white lines through it which made it very unpleasant to watch, I did raise this
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Review collected in partnership with this hotel
some rooms possess ocean views; offers gym, pool, parking & conference facilities; offers easy access to tourist information, dry cleaning, taxi & airport shuttle services; within walking distance to chemist and general store, street markets outside the front door Sunday
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Review collected in partnership with this hotel
Response from PaulG7415, Manager at Hotel Grand Chancellor Townsville
Responded 5 days ago
Dear Navigator16253610153, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us,we appreciate your comprehensive overview of your time with us. We look forward to welcoming you back on your next visit to Townsville. Kind regards, Paul Gray, Hotel Manager
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Good location friemdly and efficient staff. Nice rooms and lovely pool. Have stayed here several times and always good service and always a pleasant stay. The car parking though you have to pay is convenient.
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Review collected in partnership with this hotel
Response from PaulG7415, Manager at Hotel Grand Chancellor Townsville
Responded 1 week ago
Dear Cazza70, Thank you for taking the time to write your review and for your continued loyalty. It was fantastic to read that on your last visit the team were still able to exceed your expectations. Your kind feedback will be shared with our team. We look forward to welcoming you back again the near future. Kind regards, Paul Gray, Hotel Manager
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining
The View
towards the coast & Magnetic Island
shower
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12345610
Hi Walter H, Most long haul buses top at the bus station which is located in Sir Leslie Thiess Drive which a bout a 10 minute walk from the hotel. Hope this helps
0 votes
"Level 8 has a laundry room so would imagine be noisy."
"treat yourself to the executive suite"
"Higher floor rooms have balconies."
"the view from the high floors is good,"
"Ask to go up to high floors for better views."
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12345612
PRICE RANGE
US$84 - US$133 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn townsville hotel townsvilletownsville holiday inn
FORMERLY KNOWN AS
Holiday Inn Townsville
LOCATION
AustraliaQueenslandTownsville
NUMBER OF ROOMS
200
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