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Mercure Townsville

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806 Reviews from our TripAdvisor Community

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Showing 785: English reviews
Brisbane, Australia
Reviewed yesterday NEW

Back again to the Mercure for our third conference in three years. Another great stay with all our delegates extremely happy. The new AV had been installed the night before we arrived. Was I nervous about that? Of course! It worked like a charm though and really made a difference. Fantastic catering again. The Chefs here really know how to...

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Helpful?
Thank Kellie D
Brisbane, Australia
Reviewed 2 days ago NEW

I've stayed at the Mercure Townsville a number of times now and there is no doubt the rooms are clean and comfortable, and the staff friendly and helpful. I appreciate the desks in the rooms as i have to work at night, the beds are comfortable and the shower efficient and strong. They also have a pretty fast, free internet....

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Thank 518lindsayw
Mackay
Reviewed 4 days ago NEW

After a recent trip to the local Mater Hospital for surgery, My doctor informed me to stay a couple more days, in case of complications (as we lived 4 hours away). My husband stayed here while I was in hospital, and then we stayed a few more days. The staff were wonderful, the food was excellent and our room was...

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Thank HapWedBA
Townsville, Australia
Reviewed 5 days ago NEW

We are members of Accor Advantage Plus and unfortunately there is only one establishment in Townsville where we can use our two for one dinning benefits which is the Mercure. We go there for breakfast regularly with friends who are also Accor members. The buffet is fairly standard fare and nothing outstanding to give it a wow factor however we...

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Thank Rahab0301
Brisbane Region, Australia
Reviewed 1 week ago

I spent a couple of nights at the Mercure recently and it was quite an enjoyable stay. Pleasant, attentive staff and with all the rooms set around a lake it was a relaxing stay. Meals at the restaurant were innovative and enjoyable to. A good place for a business stay away from the main thoroughfares.

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Helpful?
Thank John P
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear John P, We very much appreciate your comments regarding your recent stay at the Mercure Townsville. It is always such a pleasure to receive positive feedback. I will be sure to share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,...

Altona Meadows
Reviewed 2 weeks ago

Hotel is clean and comfortable although rooms are a bit small if you are spending lots of time in them. We ate dinner in restaurant and it was delicious. Breakfast was included with our package and there was plenty of variety available if you enjoy buffet and repeated daily. Our main reason for staying at this hotel was to surprise...

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Helpful?
Thank JrandC
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear JrandC, We very much appreciate your comments regarding your recent stay at the Mercure Townsville. It is always a pleasure to receive positive feedback and we are very glad you have found our location convenient for the family visit. I will be sure to share your comments with our team. Thank you again for sharing your experience, and we...

Wagga Wagga, Australia
Reviewed 2 weeks ago

Room was nice and clean. Bobbi greeted us of a morning with a big smile, when we went down for breakfast nothing was too much trouble. Taye at the bar looked after us and made great cocktails, we will defiantly stay there again.

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Helpful?
Thank 373debrac
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear 373debrac, We very much appreciate your comments regarding your recent stay at the Mercure Townsville. It is always a pleasure to receive positive feedback regarding our wonderful staff. I will be sure to pass on your kind words to both Bobbi and Taye. I am sure they will be very happy to hear they were able to make your...

Brisbane, Australia
Reviewed 2 weeks ago

Rooms. Stayed in an upper floor room facing away from the main road. Very quiet, room was comfortable and clean if a little dated (some of the bathware was showing its age). Bed nice and firm, a/c a touch noisy but OK, iron and board there in room plus safe and small fridge / mini-bar. Fresh towels each day, even...

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Helpful?
Thank MushnKit
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear MushnKit, We very much appreciate your comments regarding your recent stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. We are very glad to hear that you have enjoyed the whole package Mercure has to offer. I will be sure to pass on your feedback to the team. Thank you again for sharing your...

Gold Coast Hinterland, Australia
Reviewed 2 weeks ago via mobile

This hotel is rated as five star. Is disgustingly dirty. The grounds have ducks and geese running around doing their business everywhere and haven't been hosed away looks like forever. The gardens are overgrown and untidy. Our rooms had mould in bathroom and cracks right through the hand basin. There were dead bugs everywhere and ceiling light looked like it...

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Helpful?
Thank 542lee
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear 542lee, Thank you for taking the time to tell us about your experience at the Mercure Townsville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. While negative...

Emerald, Australia
Reviewed 2 weeks ago

Stayed at the Mercure Townsville while in town for work and was very comfortable. With pools and restaurant & bar close by it would be great for a family stay. Will be more than happy to stay here again.

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Helpful?
Thank Cayne A
MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear Cayne A, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Bartlett

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about Mercure Townsville

Address: 166 Woolcock St | Currajong, Townsville, Queensland 4812, Australia
Region: Australia > Queensland > Townsville
Price Range: £57 - £76 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Townsville 4*
Number of rooms: 186
Reservation Options:
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Also Known As:
Mercure Townsville Hotel Townsville
Mercure Hotel Townsville
Accor Hotel Townsville
Hotel Style:
#1 Green Hotel in Townsville
#5 Luxury Hotel in Townsville
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Townsville staff and other travellers.
3 questions
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Gorokan, New South Wales, Australia
11 months ago

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Questions? Get answers from Mercure Townsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For a really quiet room, as for one away from Woolcock street and facing the lake at the back of the property.”
 of 5 bubbles MushnKit, 19 Nov 2016 | Read review
“We had a view over the little lake. Very nice.”
 of 5 bubbles Mark_Brenda_TX, 15 Nov 2016 | Read review
“From experience all rooms are of comparable standard”
 of 5 bubbles F5547ZDpaulb, 26 Oct 2016 | Read review
“get the second floor room facing to the lake”
 of 5 bubbles AgusS_13, 27 Sep 2016 | Read review
“Avoid rooms in the block 160 to 166.”
 of 5 bubbles themets2016, 22 Sep 2016 | Read review
5 of 5
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