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Crowne Plaza Melbourne

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Crowne Plaza Melbourne
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1,255 Reviews from our TripAdvisor Community

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Showing 1,200: English reviews
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW via mobile

The hotel is well situated, right on the Yara river and next to the convention center. Reception was prompt and helpful, rooms were comfy and well appointed. Finding restaurants for dining out was easy, many good ones within walking distance. Breakfast was expensive by comparison to whats available from restaurants nearby, overall a great location and stay, will come back

Helpful?
Thank Bobby B
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Bobby B, Great to hear you'll be returning! We can't wait to welcome you back! See you soon! Kind regards, Cameron Abbott General Manager More 

Sydney, Australia
Level Contributor
81 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 1 week ago NEW

Sayed one night as I was in Melbourne for a business meeting. My room was on the top floor and had a wonderful view of the river - pity I wasn't there long enough to truly appreciate it!. The room wa as you would expect in a hotel of this calibre - large, well appointed and comfortable. Some of the... More 

Helpful?
Thank Myrtle2259
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Myrtle2259, Thank you for your glowing feedback, it sounds like you had a lovely stay with us here at the Crowne Plaza Melbourne. I am delighted to hear you enjoyed the fantastic views of Melbourne from your room and found everything spotlessly clean. We look forward to seeing you again soon. Kind Regards, Cameron Abbott General Manager More 

Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago NEW via mobile

Wandered in due to heat (36!). Not only got cooled, but because the bartenders were so fantastic, I did come by every day of my trip to Melbourne! Bobby worked the day shift to 3pm, and Lisa handled the evening shift. Rachael worked an odd day, and A different Rachael who worked the front desk was also very helpful! They... More 

Helpful?
Thank Nodeh
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Nodeh , Thank you for your review! I am glad to hear we were able to help you escape the Melbourne heat and you enjoyed your time with us. I am delighted to hear that you found Bobby, Lisa and Rachel fantastic and professional and Rachael on the front desk very helpful. We look forward to seeing you again... More 

Gold Coast, Australia
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 week ago NEW via mobile

Best location, best view, good room, thanks for the wine amenity, good rate. The only downside is parking was so inconvenient. They provide us with discounted parking of $16/day, but on the condition of we cannot bring the car out at all, if we depart the park, it will need another $16 to bring the car back in. I think... More 

Helpful?
Thank Aimartinmorales
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Aimartinmorales, Thank you for reviewing your stay with us, I am glad to hear that you enjoyed our location and the Views from your room. We look forward to welcoming you back on your next visit to Melbourne. Kind regards, Cameron Abbott General Manager More 

Melbourne, Australia
Level Contributor
169 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 1 week ago

I visited this hotel for a conference. There was significant building and demolitian underway so my expectations were low. However, Crowne Plaza, your staff were exemplary. I arrived as a keynote and they arranged my parking with minimal effort, assisted me through the building. Every experience with the staff exceeded my expectations. The locations was excellent. The meals average but... More 

Helpful?
Thank Pauline F
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Pauline F, Thank you for your wonderful feedback regarding your recent stay with us. I am delighted to read that you found our facilities clean and comfortable and our location excellent. Thank you so much for your lovely comments regarding our hotel staff who will be delighted to read such endorsing feedback. We look forward to welcoming you back... More 

Melbourne, Australia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

Spent a night for our wedding anniversary celebration.While I cant fault the hotel Itself except for the bottom sheet wasnt tucked in properly and kept moving around. The view was lovley,but either the staff arent experienced enough or unprofessional, we left a bond which we still havent received that was 2 weeks ago. Had to ring several times. Dont think... More 

Helpful?
Thank Cristina P
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Cristina P, Thank you for taking the time to share with me your feedback. Whilst pleased to read about the positives of your experience, I was saddened to note of your stay was not to your satisfaction, in particular the service you received. I would be grateful if you were to contact me at Cameron.Abbott@IHG.com so I may discuss... More 

Singapore, Singapore
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago

Good business hotel with convenient access to Melbourne Exhibition and Convention Centre. Staff was helpful and friendly. The room that I got faced the wall and a bit of the river on the first floor but manageable as I've only stayed for 3 nights.

Helpful?
Thank KamalMamat
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear kamalumbai, Thank you for reviewing your stay with us at the Crowne Plaza Melbourne. I am glad to hear we were in a convenient location in proximity to the Convention Centre and you found our staff friendly and helpful. We look forward to welcoming you back on your next trip to Melbourne. Kind regards, Cameron Abbott General Manager More 

Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago

Room was clean and comfortable and located in a very good location just opposite the Crown casino where I had my dinner every night during my week's stay in Melbourne. Breakfast was crowded but services are ok. Downside is there is construction work going on nearby which I could hear from my room.

Helpful?
Thank Ruby H
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Ruby H, Thank you for your review. I am glad to hear that you found your room clean and comfortable and we were in a good location right near Crown Casino and Southbank. We look forward to welcoming you back on your next visit. Kind regards, Cameron Abbott General Manager More 

Melbourne, Australia
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 weeks ago via mobile

Excellent Staff willing to go the extra mile. Clean and tidy rooms. Rooms quiet and with a great view. Central to almost everything in the city. I commend the staff for being possibly the most helpful and cheery I've ever had whilst staying in Melbourne. Thank you for making our three day stay a wonderful experience.

Helpful?
Thank 325Jan
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear 325Jan, Thank you for your lovely review! I am delighted to hear that you had a wonderful stay with us and found our staff to be helpful and cheery and your room was clean and tidy with a great view. We look forward to welcoming you back on your next visit. With kind regards, Cameron Abbott General Manager More 

Greater Melbourne, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

Great stay ,room very comfortable & clean enjoyed it immensely fantastic position and buff a breakfast perfect would recommend ......only downside is there under construction out the front of the building

Helpful?
Thank Justine C
Cameron A, General Manager at Crowne Plaza Melbourne, responded to this review

Dear Justine C, Thank you for your feedback. We were delighted to read how much you enjoyed your stay, especially in regards to our location and buffet breakfast. We look forward to seeing you on your next visit. With kind regards, Cameron Abbott General Manager More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Set on the banks of the Yarra River, in the heart of the Southbank precinct Crowne Plaza Melbourne is a located adjacent to Melbourne Convention Exhibition Center and a relaxed stroll from Southgate arts and dining promenade, the city center, Melbourne Aquarium, Etihad Stadium and shopping hot spots. Crowne Plaza Melbourne is a 5-minute walk from Southern Cross railway station and a 2-minute stroll to the tramways for swift travel across town. Taxis or our car service take 30 minutes from Melbourne Airport, while our convenient valet service makes parking a breeze. Providing support for the corporate traveler our business centre provides complimentary use of PCs, Internet and stationary supplies. Whether it’s over a succulent steak at Clarendon Street Grill, a classic cocktail in the Lobby Bar or an informal meeting in the Corporate Lounge, Crowne Plaza Melbourne really is The Place To Meet with friends, family, colleagues and clients. ... more   less 

Additional Information about Crowne Plaza Melbourne

Address: 1 - 5 Spencer St, Melbourne, Victoria 3008, Australia
Region: Australia > Victoria > Melbourne > Docklands
Price Range: £99 - £238 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Melbourne 4.5*
Number of rooms: 383
Reservation Options:
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Also Known As:
Crowne Plaza Melbourne Hotel Melbourne
Melbourne Crowne Plaza
Hotel Style:
#51 Family Hotel in Melbourne
#53 Romantic Hotel in Melbourne
#59 Business Hotel in Melbourne
#70 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Melbourne staff and other travellers.
7 questions
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Questions? Get answers from Crowne Plaza Melbourne staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from the building works.”
 of 5 bubbles tonij702, 12 Nov 2016 | Read review
“Front rooms, you get views of the Yarra, back rooms, views of city buildings, trains etc.”
 of 5 bubbles Y2633HSelizabethb, 10 Nov 2016 | Read review
“book a room with river view for best experience.”
 of 5 bubbles , 1 Nov 2016 | Read review
“Ask for room looking out to Yarra”
 of 5 bubbles christinecT1490NF, 1 Nov 2016 | Read review
“Hopefully the building work should be completed soon, so rooms should not be a problem.”
 of 5 bubbles christinet513, 1 Nov 2016 | Read review
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