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Mercure Welcome Melbourne

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Traveller (421)
Room & Suite (242)
Dining (15)
Overview
  • Excellent14%
  • Very good42%
  • Average30%
  • Poor9%
  • Terrible5%
Travellers talk about
“great location”(550 reviews)
“the cocoon”(35 reviews)
“david jones”(84 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,405)
Filter reviews
4,180 results
Traveller rating
620
1,716
1,246
392
206
Traveller type
Time of year
LanguageEnglish
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620
1,716
1,246
392
206
Show reviews that mention
All reviewsgreat locationthe cocoondavid jonesbourke streetrooms are smallcentral locationthe heart of the citybuffet breakfastvalet parkingwould stay againpublic transportfederation squaretram stopmyeremporiumconciergeeateries
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1 - 5 of 4,180 reviews
Reviewed yesterday

Booked a queen suit, was given 2 x singles and could not change. Booked breakfast in advance only to find there was a special on which would have been cheaper. Restaurant is ok but certainly not what you see on the website. Really over priced...More

Review collected in partnership with Accorhotels.com
Thank Meaghan W
Reviewed 2 days ago via mobile

When checking in online I advised I would arrive before 12pm, when arriving to hotel at 11:30am my room wasn’t ready and advised I would get a call when it was. 5pm came and no call, so went back to the hotel. Room smelled stale...More

Thank macka28
Response from Erdi G, Manager at Mercure Welcome MelbourneResponded yesterday

Dear macka28, I am sorry to read that we did not tick all the boxes during your stay. Rest assured that I have addressed your constructive feedback to our relevant department Heads for their urgent attention. Appreciate you highlighting our central location and the friendliness...More

Reviewed 6 days ago

Right in the centre of Melbourne, between Swanston and Elizabeth shopping streets. Only 50 mtrs from Chinatown and numerous international eateries. Free tram travel within city area, and a 10minute walk to the South Bank of the Yarra river and all the trendy restaurants and...More

Thank Philip S
Response from Erdi G, Manager at Mercure Welcome MelbourneResponded 6 days ago

Dear Philip S, Thank you for taking the time to write a positive review about our most central location on your recent stay. We look forward to welcoming you back on your next visit to Melbourne. Sincerely, Alex Mihardja Operational Project Manager

Reviewed 1 week ago via mobile

Sure this hotel is central but there are at least 30 others in the near vicinity. The Mercure Welcome is old and warn. The rooms are small and the bathrooms are tiny! We saw 3 different rooms, moved around due to unbearable stale cigarette smells...More

Thank sasha060
Response from Erdi G, Manager at Mercure Welcome MelbourneResponded 1 week ago

Dear sasha060, Thank you for feedback. I'm sorry you did not have a great stay and for any inconveniences caused. You have indicated that you will not stay again and for this I am truly sorry. If I can restore your faith in us in...More

Reviewed 1 week ago

This hotel is very centrally located with easy access. Check in was quick and friendly, very helpful staff. Room was very clean, though a little small. The bathroom was recently renovated and very nice. The breakfast room is well appointed and there was a good...More

Thank Karen D
Response from Erdi G, Manager at Mercure Welcome MelbourneResponded 1 week ago

Dear Karen D, Thank you for your recent patronage and time to provide feedback. We're pleased to see you enjoyed the convenient location of the hotel and for highlighting the accommodation and the service provided by our staff. We look forward to welcoming you back...More

View more reviews
About
Amenities
Top amenities
Restaurant
Room Service
Free Internet
Bar/Lounge
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$88 - US$155 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$88 - US$155 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (421)
Room & Suite (242)
Dining (15)
Pool & Beach (1)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
Questions & Answers
Ask a question
30 March 2018|
AnswerShow all 3 answers
Response from Love_Life_Sydney | Reviewed this property |
The last time I stayed there, they put hold a certain amount of money (I can't remember how much) for in house expenditure eg mini bar, meals. For example, if you have a credit limit of $1,000 on your card, and the hotel... More
0
Votes
shopoholic75
24 September 2017|
AnswerShow all 5 answers
Response from Ruth B | Reviewed this property |
Sorry for the delay. I guess it’s too late for you now. I got free wifi there.
1
Vote
Gilbert C
4 July 2017|
AnswerShow all 3 answers
Response from R0bynMc | Reviewed this property |
$65 per 24 hours for valet parking or $15 per 24 hours in a car park a block and a half away in Russell st
0
Votes
Room Tips
"Inside rooms are quiet"
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"Avoid inward facing rooms"
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"Higher floors are better."
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"Any room other than the one we stayed in would have to be better I am sure"
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