Best Western Melbourne City
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Best Western Melbourne City

宿泊に含まれているコンチネンタルビュッフェ。パン、シリアル、フルーツ、ヨーグルト、チーズ、ハム、コーヒー、紅茶、ジュース。別料金で利用するとパンケーキやエッグベネディクト等が食べられる。
Traveller (433)
Panorama of the Courtyard Room at the Pensione Hotel Melbourne - by 8Hotels
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Best Western Melbourne City
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£54
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.

About

4.0
#72 of 174 hotels in Melbourne
4.7 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Located in Melbourne,VIC, the Best Western Melbourne City is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Complimentary Instant Coffee
Taxi service
Massage
Baggage storage
Newspaper
24-hour check-in
Wifi
Non-smoking hotel
Shops
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Telephone
Coffee / tea maker
Flatscreen TV
Walk-in shower
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Chinese, Hindi, Nepali
Hotel links
Special Offer:CLICK HERE TO BOOK DIRECT & SAVE

Location

16 Spencer Street, Melbourne, Victoria 3000 Australia
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Melbourne Airport
12.1 mi
See all flights
Essendon Airport
3,108Reviews31Q+A100Room tips

Reviews
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Detailed Reviews
Sapphire 22 wrote a review Jun 2022
Bridgend, United Kingdom82 contributions49 helpful votes
Hotel's Favourite
5.0 of 5 bubbles
Arrived here from Wales UK to find the gentleman at reception was very polite and helpful. Our room was clean and comfortable and we enjoyed our stay .Only downfall was they didn't have any breakfast.But i would diffently stay here again
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duke Diao, Owner at Best Western Melbourne City
Responded 23 Aug 2022
Good Afternoon Barbara T, I just wish to say thank you for the great feedback you provided on regarding your stay in June. It was greatly appreciated. We hope to see you next time you choose to stay with us. Kind Regards, Best Western Melbourne Management Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BeatiG64 wrote a review Feb 2020
Leicester, United Kingdom109 contributions62 helpful votes
3.0 of 5 bubbles
The hotel is easily located and in an excellent location to explore Melbourne, either by foot, tram or train. Walking distance to The Crown, Exhibition Centre and Shopping Outlet, DFO.
Disappointingly my room lacked lustre in comparison to the reception and public areas of the hotel and certainly would benefit from a fresh coat of paint.
The 3 large windows offering lots of natural light in my shoebox room were filthy inside and out and overlooked by the hostel next door so some blinds or net curtains for added privacy and aesthetics would have been nice.
The bathroom was small yet functional with a reasonable shower and the double bed was comfortable with a choice of pillows, though a little short for my long limbs. The room was cleaned daily and benefitted from air con (albeit noisy) a mini fridge, tea, coffee, iron & mini board. If on a budget and looking a room to just sleep and dress then you cannot go wrong with a Shoebox Double Room.
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWMC1, Front Office Manager at Best Western Melbourne City
Responded 8 Feb 2020
Dear BeatiG64 Thank you for your review about your recent stay. We are so pleased you enjoyed the location and found it convenient fro all your needs. Thanks for your feedback regarding the room, by letting is know what you liked and where you think we can improve this helps us focus on areas where we may fall short. We hope hope we can welcome you back with a 5 star stay in the future. Warm Regards, Best Western Melbourne City Hotel
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Robert r wrote a review May 2020
Melbourne, Australia1,505 contribution97 helpful votes
+1
3.0 of 5 bubbles
The Best Western Hotel is located at the southern end of Spencer Street. Tram stops nearby Flinders Street or Collins Street. Small rooms, very small bathroom with sink so small can hardly use it very hard to fill a kettle. Bed comfortable room clean absolutely no view hardly tell time of day looking out the window. No room service cafe downstairs limited opening times and limit menu no nearby restaurants charge back either.
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Date of stay: May 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWMC1, Front Office Manager at Best Western Melbourne City
Responded 7 Jun 2020
Dear RobertA9626M Thank you for taking the time to let us know about your stay. We are saddened to hear your experience was overshadowed by the room appointment, for future, we do have a 24 hour reception team who are available to help with any issues you may have. Unfortunately, due to the COVID-19 and the government restricted laws we were unable to open as normal. We hope we can welcome you back in the future with a superior experience. Warmest regards, Best Western Melbourne City Hotel
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Kimberlee M wrote a review Feb 2020
Darwin, Australia8 contributions18 helpful votes
5.0 of 5 bubbles
This hotel was in the perfect location for us to stay for a few nights in Melbourne - close to public transport and with access to a private car park for a reasonable daily price. We stayed in a courtyard room which was very small, but well decorated. The courtyard was also small, but had a nice table and two chairs to be able to sit with a cuppa. There were two trees in the courtyard too which provided shade and ambiance. The bathroom was also very small with no storage for toiletries (only had one small, narrow shelf), but it was modern. Despite being very small, we were very happy staying here as we found it good value for money in Melbourne city and would stay again.
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Review collected in partnership with Best Western
Date of stay: February 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWMC1, Front Office Manager at Best Western Melbourne City
Responded 6 Feb 2020
Dear Kimberlee M Thank you for choosing to stay with us and for your feedback, we are pleased to read you enjoyed the location and enjoyed the courtyard room. We look forward to you next visit. Enjoy your weekend ahead! Warm Regards, Best Western Melbourne City Hotel
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Don1971 wrote a review Mar 2020
Melbourne, Australia114 contributions68 helpful votes
+1
4.0 of 5 bubbles
This hotel was a great surprise, large room with high ceilings, big bed and very comfortable but two mattress are push together to make one big bed.

The room has everything you need, ironing board is a table board not a full ironing board.

Check in staff (night staff) were fantastic and extremely friendly and helpful.
Check out staff not as good.

⚠️The major problem with this hotel (my room) was that I couldn’t use the shower because it was so small ,I couldn’t get into it, the shower door isn’t wide enough,I’m 6ft 3” but I’ve never had this problem before in any hotel. I don’t think the shower is standard practice building. I’m not sure if every room has the same size bathroom?⚠️

I would have given this hotel 10/10 if it wasn’t for that small shower.
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Date of stay: March 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWMC1, Front Office Manager at Best Western Melbourne City
Responded 9 Mar 2020
Hi Don1971, Thank you for your review about your recent stay. We are sorry you found the bathroom too small. Just so you are aware and for the purpose of other readers, we have a 24 hour reception available to assist with any queries or if you feel the room type you have chosen wasn't to your liking. We have seven different room types to suit all tastes and needs. We hope we have the opportunity to welcome you back in a better suited room. Have a great afternoon! Warmest Regards, Best Western Melbourne City Hotel
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Ankit wrote a review Feb 2020
Melbourne, Australia8 contributions7 helpful votes
4.0 of 5 bubbles
Being band in the middle of the CBD and a 2 minute walk from the Southern Cross Station is the biggest USP for this wonderful place. I found the rooms to be a bit small based on the price charged but travelling in the Australian Open season period one would expect that. The food option available is Olivier's Cafe in the Hotel premises but once you head out there are endless options. The Southwharf DFO and Crown Casino are 10 mins. walk from the hotel so every night you can head out and enjoy. Overall an excellent stay if you can afford it.
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Review collected in partnership with Best Western
Date of stay: January 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWMC1, Front Office Manager at Best Western Melbourne City
Responded 22 Feb 2020
Dear Quest31091813878 Lovely to hear you had a fab stay and enjoyed the location :) thank you for the review! We hope to see you again soon. Warm Regards, Best Western Melbourne City Hotel
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Ruairi O wrote a review Mar 2022
Narbonne, France121 contributions50 helpful votes
5.0 of 5 bubbles
Highly recommended. Budget price but big bed in a spacious room, tea and coffee making facilities included decaf, spotless room and quite good toiletries. Shower small and the hotel is near the railway station, so there is some noise from trains from 6/7 am onwards. However, five minutes walk from Southern Cross Station and located on major tram lines makes the location perfect. Would have liked to try their cafe but it was still closed due to COVID restrictions. However, no shortage of options in the neighborhood. Last but not least, exceptionally helpful staff (thanks Dave!).
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Review collected in partnership with Best Western
Date of stay: March 2022
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duke Diao, Owner at Best Western Melbourne City
Responded 23 Aug 2022
Good Afternoon Ruairi O, I just wish to say thank you for the great feedback you provided on regarding your stay in March. It was greatly appreciated. We hope to see you next time you choose to stay with us. Kind Regards, Best Western Melbourne Management Team.
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Simbec1973 wrote a review Mar 2020
Traralgon, Australia105 contributions54 helpful votes
3.0 of 5 bubbles
Excellent Location and within walking distance to all areas of the city. Within free tram zone which is very handy also. Staff at check in and check out were absolutely lovely. Very disappointed with the size of the room. Being a Best Western Member for several years and having always stayed at Best Western Motels (world wide) and paying $156 for a room, I was quite surprised at how incredibly small the room was (room 207). The bathroom has a mini sink in it and if you are overweight at all, you will not fit in to the shower. That being said, the room was very clean and had tea/coffee (although we did not use this as the kettle was completely yellow/brown inside therefore chose to go to the 7/11 and get our hot drinks there). Would I stay here again? Probably not. Would I stay at Best Western Hotels again? Absolutely.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWMC1, Front Office Manager at Best Western Melbourne City
Responded 9 Mar 2020
Dear Simbec1973 Thank you for your honest feedback for us and others to read. We are so disappointed your stay was overshadowed by the room appointment. We do our very best to be transparent however we understand some of the bathrooms are cosy. We would love an opportunity to welcome you back in the future, perhaps our Courtyard room would be a more comfortable room. This being said if we do not see you again, we wish you all the best with future travels. Have a great day! Warmest Regards, Best Western Melbourne City Hotel
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Maturegirl3199 wrote a review May 2022
Melbourne, Australia94 contributions46 helpful votes
4.0 of 5 bubbles
Met up with a few friends from all around Melbourne to visit the Lume, enjoy lunch and Gold Class movie in the evening. My friend from Bendigo and I shared a twin room and chose Best Western 16 Spencer St based on price The room was compact but clean, fresh and well appointed for just over $100 for twin beds on a Sunday night. Staff were most accommodating and the location is great - a couple of minutes walk from Southern Cross station, just across the river to Crown, the Convention Centre, DFO and any number of other popular venues. Can't fault this smart little hotel or the lovely staff who looked after us.
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Review collected in partnership with Best Western
Date of stay: May 2022
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Duke Diao, Owner at Best Western Melbourne City
Responded 23 Aug 2022
Good Afternoon Maturegirl3199, I just wish to say thank you for the great feedback you provided on regarding your stay in May. It was greatly appreciated. We hope to see you next time you choose to stay with us. Kind Regards, Best Western Melbourne Management Team.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carol F wrote a review Mar 2020
Worcester, United Kingdom148 contributions220 helpful votes
4.0 of 5 bubbles
A fantastic location within the free tram zone. Arrived at the hotel after taking the Skybus from the airport and then a very short walk from Southern Cross Station. I didn't have high expectations at all but was so very pleasantly surprised. The staff were lovely and so accommodating. We had heard of the 'shoebox rooms' so booked a king bed in a larger room and couldn't have been more pleased. Great size room with the most comfortable bed. As others have mentioned, the bathroom was small - very tiny washbasin and very small shower door but once in, the shower was a good size. There is a launderette on site which is most useful and a coffee shop which serves an excellent range of light bites and drinks.

I would recommend this hotel 100% and would not consider staying anywhere else when in Melbourne.
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Date of stay: February 2020
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from BWMC1, Front Office Manager at Best Western Melbourne City
Responded 22 Mar 2020
Dear Worldglobetrotters, Thank you for your recommendation we really appreciate this and we are thrilled you enjoyed your stay with us. We work hard on ensuring excellent customer service and its great this shown through on throughout your stay. We hope we can welcome you back in the future. Tare care and stay safe. Warmest Regards, Best Western Melbourne City Hotel
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Kristel asked a question Mar 2020
Sydney, Australia1 contribution
Is there parking? If so, how much per day? Thanks in advance!
Answer from Dr Raymond D
Tamworth, Australia388 contributions207 helpful votes
We did not go to Melbourne by car. Sorry
bigbird25059815 asked a question Feb 2020
Eastbourne, United Kingdom293 contributions97 helpful votes
What is the best form of transport from the airport to the city centre?
Answer from Camron D
Harden-Murrumburrah, Australia7 contributions9 helpful votes
Bus then train is the cheapest I think. But airport shuttle would be simplest. I think it's a fair ride of you uber it.
ryanham2012 asked a question Dec 2018
London, United Kingdom25 contributions48 helpful votes
how much is it to use the laundry room?
Ronnie P wrote a tip Apr 2024
3 contributions2 helpful votes
5.0 of 5 bubbles
"The shower door is VERY narrow in some rooms. If you're a large person, it could be tricky getting in/out."
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Natalia L wrote a tip Nov 2023
36 contributions1 helpful vote
5.0 of 5 bubbles
"It was cold at nights, I visited Melbourne in November. everything you need is in the room (hairdryer, kettle, iron, shampoo and towels)."
Read full review
Go384120 wrote a tip Nov 2023
1 contribution
5.0 of 5 bubbles
"Just go there it’s great "
Read full review
R N wrote a tip Dec 2022
2 contributions
3.0 of 5 bubbles
"Go somewhere else for a cleaner enviornment. "
Read full review
Carol V wrote a tip Oct 2022
Adelaide, Australia87 contributions35 helpful votes
5.0 of 5 bubbles
"Courtyard rooms are a few more $$ but better size, located on ground floor, and lovely and quiet with quick easy access."
Read full review
Not the right property for you?
There are more places to choose from in the Melbourne area.
PRICE RANGE
£60 - £93 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pensione hotel melbourne - by 8 melbourne, pensione boutique hotel melbourne
FORMERLY KNOWN AS
Pensione Hotel
LOCATION
AustraliaVictoriaMelbourneCentral Business District
NUMBER OF ROOMS
114
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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BEST WESTERN MELBOURNE CITY - Updated 2024 Reviews, Photos & Prices

Frequently Asked Questions about Best Western Melbourne City
Which popular attractions are close to Best Western Melbourne City?
Nearby attractions include Viri VR (0.07 miles), Collins Street (0.2 miles), and Crown Casino (0.3 miles).
What are some of the property amenities at Best Western Melbourne City?
Some of the more popular amenities offered include free wifi, dry cleaning, and laundry service.
Which room amenities are available at Best Western Melbourne City?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Melbourne City?
Guests can enjoy free instant coffee during their stay.
Is parking available at Best Western Melbourne City?
Yes, parking is available to guests.
What are some restaurants close to Best Western Melbourne City?
Conveniently located restaurants include Vue De Monde, Delhi Streets Indian Street Food, and The Hardware Societe.
Is Best Western Melbourne City located near the city centre?
Yes, it is 0.2 miles away from the centre of Melbourne.
Are any cleaning services offered at Best Western Melbourne City?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Best Western Melbourne City?
The staff speaks multiple languages, including English, Chinese, Hindi, and Nepali.
Are there any historical sites close to Best Western Melbourne City?
Many travellers enjoy visiting St. Patrick's Cathedral (1.4 miles), Old Melbourne Gaol (1.1 miles), and Parliament House of Victoria (1.2 miles).
Is Best Western Melbourne City accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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