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Best Western Riverside Apartments

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Traveller (120)
Room & Suite (316)
Dining (6)
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Overview
  • Excellent21%
  • Very good42%
  • Average18%
  • Poor9%
  • Terrible10%
Travellers talk about
“main building”(8 reviews)
“crown casino”(23 reviews)
“great location”(52 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Suites
Kitchenette
4 Star Hotel
All hotel details
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Reviews (356)
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Traveller rating
74
133
64
33
37
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LanguageEnglish
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74
133
64
33
37
Show reviews that mention
All reviewsmain buildingcrown casinogreat locationtram stophuge apartmentflinders streetyarra riverfull kitchenbeds were comfortableone bedroom apartmentdouble glazingsouth banka bit tiredwasher and dryerdining tableshort walkfree trams
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1 - 5 of 341 reviews
Reviewed 2 weeks ago via mobile

Let me start by saying, I give this place 2 based upon cleanliness. We had the “penthouse” room for a group of mates coming to the footy. This room was only half cleaned when we got there. Rubbish was still on the balcony, ashtrays were...More

Thank Nathan W
Response from Natasha P, Manager at Best Western Riverside ApartmentsResponded 1 week ago

Dear Nathan, thank you for staying with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with...More

Reviewed 2 weeks ago

Originally paid for the Annex apartment, but emailed the staff asking If I could upgrade and pay the difference to a more quiet room after reading reviews about the Annex rooms being a bit noisy at night. Got a one bedroom city view room, was...More

Thank macknz2018
Response from Cindy_Riverside, Manager at Best Western Riverside ApartmentsResponded 1 week ago

Dear macknz2018, thank you for staying with us. Your comment is really important to us and we are thrilled that you love our apartment. Hope to see you again soon~

Reviewed 3 weeks ago

Stayed in Annex building for two nights, worth of money. In the free tram zone and close to everything. The room is clean and tidy, the carpet is especially new. There is a Highlander bar and two cafe at the corner. Friendly staffs. Will choose...More

Thank Brian S
Response from Cindy W, Manager at Best Western Riverside ApartmentsResponded 2 weeks ago

Dear Brian, thank you for staying with us and we appreciate you love our apartment. Wish to see you again in the future~

Reviewed 4 weeks ago

Couple of maintenance issues but nothing serious. When we reached the hotel our room/apartment wasn’t ready and we were told to check in. I wasn’t disappointed as they immediately gave a different apartment which was smaller but location wise amazing. Great city view. 2 rooms,...More

1  Thank Purethoughts2
Response from Natasha P, Manager at Best Western Riverside ApartmentsResponded 4 weeks ago

Dear Purethoughts2, thank you for staying with us. We're glad to hear your feedback but feel sorry that you had a not good feeling at beginning. We will improve accordingly and hope to host you again in the future!

Reviewed 4 weeks ago

Recently visited Melbourne and stayed at the Best Western Riverside apartments for the first time. Positives: Location next to the river. Apartment clean and bed comfortable. Negatives: Walls in building on floor level bashed and dirty. Looked like the apartment had never been updated -...More

Thank WorldTravellerA321
Response from Natasha P, Manager at Best Western Riverside ApartmentsResponded 4 weeks ago

Dear guest, thank you for staying with us. We feel sorry to hear your feedback but we're refurnishing the building step by step. Hope we have an opportunity to improve your impression next time!

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Hotel Amenities
Laundry Service
Self-Serve Laundry
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Details
Price range
US$84 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#102 Luxury Hotel in Melbourne
Room types
Suites, Kitchenette, Non-Smoking Rooms
Details
Price range
US$84 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#102 Luxury Hotel in Melbourne
Room types
Suites, Kitchenette, Non-Smoking Rooms
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Traveller (120)
Room & Suite (316)
Dining (6)
Pool & Beach (1)
Amenities (8)
Family and Play Areas (1)
Nearby
Central Business District
Full of discovery and delight, Melbourne’s laneways
tease the imagination long after you’ve put your weary
feet up to rest. They weave through the heart of the
city: cafes, bars, restaurants and boutiques,
throbbing with conversation and espresso coffee. You
never quite know what you’ll find around the next
corner: cobblestone alleys, old beer barrel hoists and
even vats of simmering organic soup. There is the air
...More
Questions & Answers
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Jennifer W
4 October 2016|
Answer
Response from oioioi1 | Reviewed this property |
I don't think it is 24 hour reception so best contact them direct and make suitable arrangements
0
Votes
Anita L C
28 May 2016|
AnswerShow all 3 answers
Response from Morro999 | Reviewed this property |
Hi Anita, our rooms faced the side of the building & we had views towards the city & buildings down the way so no spectacular views really. The apartment itself was lovely & clean & was very quiet as it was a Wednesday... More
0
Votes
Anita L C
28 May 2016|
AnswerShow all 6 answers
Response from rarehols | Reviewed this property |
I stayed at riverside recently in a non view apartment which suited me for the location n my purpose. If you really want a view - better phone them and request one. I read a previous stayer did ! Hope this helps, appt very... More
1
Vote
Room Tips
"Hotel is on Highlander Lane"
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"Take the rooom facing the river. Beautiful view.."
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"There is no disabled or step-free access to this property."
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"Pay the extra $25 for the apartment"
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