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Oaks on Collins

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Oaks on Collins
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1,100 Reviews from our TripAdvisor Community

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Showing 1,088: English reviews
Level Contributor
205 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed yesterday NEW via mobile

Booked last minute so paid way to much, for what you can get in Melbourne I'd recommend shop around. Had a great view tho! Big room tiny ensuite. Quiet enough but the staff were very unfriendly, 2.5 stars really as it was very clean but other areas let the place down

Helpful?
Thank Jakeywesta
Greater Adelaide, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

Always happy with the oaks chain but won't be staying here again. Bathroom is literally a built in wardrobe. .teeny sink, no shelving, mouldy floor. Good kitchen but stocked with one knife and two spoons only. Towels taken but not replaced on day 2. Bed sloped outward with pancake pillows. Very disappointed as paid extra for high floor with a... More 

Helpful?
Thank Michele D
OaksOnCollins, Manager at Oaks on Collins, responded to this review

. More 

Travellers are raving about these Melbourne hotels

Perth, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

I was booked in for 5 nights. If i could have changed I would have. My room was not cleaned for 2 days straight despite my requests. All I got was fresh towels. The worst part was seeing the toilet brush and the inside cover of it that was covered in faeces and pubic hairs that must have been there... More 

Helpful?
1 Thank Dissel1964
OaksOnCollins, Manager at Oaks on Collins, responded to this review

. More 

Perth, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

Really disapointed. I have stayed here several times this year and the stays were quite good in the past. This time however my experience is (in the middle of my stay) is terrible to stay the least and ensuring that I will look elsewhere for my next trip. I arrived on Sunday night, opened the door to my room to... More 

Helpful?
Thank Petertraining
OaksOnCollins, Manager at Oaks on Collins, responded to this review

. More 

Singaporean in Newcastle
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 days ago NEW via mobile

No ramps for luggage, which had to be dragged up the steps to the front door. Another flight of steps from that to the lifts. My booking was lost and check-in took a long time, which is not good when you are traveling with children. Room was still not ready by 2:40pm. Room was grotty. Sofa was peeling. Shower drain... More 

Helpful?
Thank HappyMom69
OaksOnCollins, Manager at Oaks on Collins, responded to this review

. More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

Booked 2 Rooms with Breakfast through Booking .com...1 month earlier made requests for balcony on a higher level....Was told the rooms we were allocated didnt have balconies...and we were on level 6.. On Arrival....Long waiting time to check in.... Was then charged for the two rooms with breakfast and a $300 deposit for both rooms..Fair enough...So in total $878.00...Gave the... More 

Helpful?
Thank Tanya F
OaksOnCollins, Manager at Oaks on Collins, responded to this review

Dear Guest, First of all, I would like thank you for taking the time to post your review on trip advisor. As we always have a positive approach towards our guest feedback, and we believe they help us to improve our shortfalls in order to provide a better service to our valued guests. Please accept my sincere apologies for not... More 

Canberra, Australia
Level Contributor
56 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 2 weeks ago via mobile

Poor sums this up. Been here for five nights and toenails are still in bathroom and on the carpet... Staff are rude and unhelpful, room is small noisy and "city scape" is the aircon on the building opposite. Very noisy and the bathroom is about the size of a wardrobe. Hand towel provided for a bath mat, towels are so... More 

Helpful?
Thank Sal2904
OaksOnCollins, Manager at Oaks on Collins, responded to this review

Dear guest Thank you for your feedback. It is unfortunate that you did not enjoy your stay – please accept our sincere apologies. We have looked into the areas of your feedback and preventive measures have already been taken. We hope this has not permanently tarnished your image on Oaks on Collin and you give us an opportunity to change... More 

Melbourne, Australia
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago via mobile

The room was comfortable although layout is strange with bed and bathroom cramped in a corner but a huge area of nothing in the rest of room. Room definitely needs better ventilation as it was very warm and stuffy in the room. We had to turn on A/C unit (it was only 14deg outside) but A/C was very noisy.

Helpful?
Thank Adam W
OaksOnCollins, Manager at Oaks on Collins, responded to this review

Dear Guest, Thank you for your review and sharing your experience. Once again, thank you for staying with us and look forward to the opportunity of welcoming you back again on your next visit to Melbourne. Thank you More 

Nowra, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Only stayed the one night. The room itself was good, clean and the bed comfortable. I could not believe how small the bathroom was though. Breakfast though - forget it. They do not have anywhere near enough staff working. Even by 8am, nearly every table had left over breakfast from previous guests, so impossible to find a spare clean table... More 

Helpful?
Thank natmike2014
OaksOnCollins, Manager at Oaks on Collins, responded to this review

Dear Guest, We appreciate you taking the time to comment and review Oaks on Collins. As we always have a positive approach towards our guest feedback, and we believe they help us to improve our shortfalls in order to provide a better service to our valued guests. Please accept my sincere apologies for not being able deliver our usual standards... More 

Level Contributor
5 reviews
Reviewed 3 weeks ago

I was not happy with my original room and the staff were more than happy for me to change to another room. When I arrived I was upgraded to a room with a balcony. Room was clean and spacious. My only beef was the noise from the air conditioner's down below next to the swimming pool which could be heard... More 

Helpful?
Thank Felicity O
OaksOnCollins, Manager at Oaks on Collins, responded to this review

Dear Guests, Thank you for your review and sharing your experience. It is pleasing to hear that you enjoyed the Studio Ececutive apartment and found our staff helpful. Once again thank you for staying with us and look forward to the opportunity of welcoming you back again on your next visit to Melbourne. Regards. More 

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Staying in Central Business District

Neighbourhood Profile
Central Business District
Full of discovery and delight, Melbourne’s laneways tease the imagination long after you’ve put your weary feet up to rest. They weave through the heart of the city: cafes, bars, restaurants and boutiques, throbbing with conversation and espresso coffee. You never quite know what you’ll find around the next corner: cobblestone alleys, old beer barrel hoists and even vats of simmering organic soup. There is the air of Berlin in the street art, a touch of Paris in the umbrella-shaded cafes and, reminiscent of Rome, eateries tucked away in the most unlikely of places. Perhaps you might want a break and cross the Yarra River to Southbank - walk along the promenade, bask in the sun at a waterside bar and decide whether to go to the nearby casino or book a ticket at the Melbourne theatre company.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Oaks on Collins is located in the heart of Melbourne’s business and financial centre, opposite Rialto Towers. Just outside the door is the city’s vibrant entertainment, restaurant, and shopping precinct, while Bourke Street, Southgate, the Crown Entertainment complex and Telstra Dome are a short stroll away. ... more   less 

Additional Information about Oaks on Collins

Address: 480 Collins Street, Melbourne, Victoria 3000, Australia
Region: Australia > Victoria > Melbourne > Central Business District
Price Range: £75 - £228 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oaks on Collins 4.5*
Number of rooms: 271
Reservation Options:
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Also Known As:
Oaks On Collins Street Hotel Melbourne
Oaks On Collins Street Melbourne
Oaks Collins
Oaks Hotel Melbourne
Oaks Melbourne
Hotel Style:
#102 Luxury Hotel in Melbourne
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Questions & Answers

Here's what travellers have asked, with answers from Oaks on Collins staff and other travellers.
4 questions
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Questions? Get answers from Oaks on Collins staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Give it a miss - stay at the local back packers”
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“Don't go balcony”
 of 5 bubbles , 9 Nov 2016 | Read review
“Go somewhere else there are better options”
 of 5 bubbles LeaHXZ, 3 Nov 2016 | Read review
“location, small bathroom, bad service”
 of 5 bubbles JimmyBig, 24 Oct 2016 | Read review
“lower floors are noisy.”
 of 5 bubbles S_down_under, 20 Oct 2016 | Read review
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