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Grand Mercure Melbourne Docklands

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Grand Mercure Melbourne Docklands
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587 Reviews from our TripAdvisor Community

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Showing 579: English reviews
Hope Island, Australia
Level Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 week ago

The room was great however, there is no such place as Grand Mercure Docklands so you spend an hour trying to find the place! First you have to book in at Sebel then drive to another building but no one said it's not called Grand Mercure, it's actually Conder! Very confusing

Review collected in partnership with Accorhotels.com

Thank 372SueH372
Yulara Nt
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago via mobile

We visited the Docklands Grand Mercure over two nights and were very happy with the choice of hotel. Our apartment was on a higher floor facing the city and the night time views were amazing. Our apartment had a full kitchen and laundry, with TV in both the living room and bed room. The CBD free tram zone is at... More 

Thank Phileanne
Perth, Australia
Level Contributor
107 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 2 weeks ago via mobile

On arrival at the Grand Mercure reception I had to wait for 15 minutes while two people at reception were running amongst four screens two check in a large number of people. Several people wandered in and out from the staff office, but did not assist, just watched. I was booked into another building in the end. My Accor membership... More 

Thank neilinperth
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

Myself and two friends stayed in the 2 bedroom apartment. It was roomy and a good place to relax after a long day out. It's in a great location with tram stop just down the street and harbour town a few minutes walk away! Also walkable distance to the CBD if you like a nice walk (approx 30mins or so).... More 

Thank loonieee
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 October 2016 via mobile

Spent three nights at these apartments. The staff were polite and very helpful. The apartment was excellent. Clean tidy and comfortable. We had an issue with the tv in the bedroom. We reported the fault and it was rectified within a couple of hours. With a tram stop a short walk and in free zone it was fantastic. Would definitely... More 

Thank Ross D
Level Contributor
74 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 3 October 2016

The Grand Mecure Docklands is actually run as a part of The Sebel Hotel which is in the same basic location. That is, the actual apartments are spread across a number of different buildings surrounding The Sebel. So while you need to check in at The Sebel, you may then be shown to a location across or down the street... More 

Thank GazPerth
Sydney, Australia
1 review
Reviewed 29 September 2016

we booked with our accord membership, which means it should come with free wifi. BUT, we got assigned to an apartment which doesn't come with wifi at all! (we're told that's the only 3-bedroom apartment available at that point! Come on, we booked months ago and this issue should have been flagged if it's the case!). Serious? then the fridge... More 

Thank natsiu
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 September 2016 via mobile

We were really disappointed with our stay at Grand Mercure Docklands. When booking through booking.com it looked like we were staying at Sebel, (address, google map, etc) but when we arrived we were told to head to the Nolan building a few blocks away. So no I house services as assumed. Not sure if this is booking.com leading us astray... More 

Thank Michelle H
Alstonville, Australia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 September 2016

Our 3 bedroom Harbour View Apartment, booked as Grand Mercure Melbourne Docklands, actually ended up being in one of 8 (I think they said) Apartment buildings. The reception to check in was at the Sebel, but our building was 60m away. We stayed Sunday night until Wednesday morning in the beginning of September. Lovely view from the balcony of the... More 

Thank Terri N
Yarrawonga, Australia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 September 2016

Rooms are fully self contained apartments. Some have exceptional water views. Rooms at Grand Mecure very old, badly in need of some tlc. Furnishings sparse, outdated and minimal. You stay there for the view, windows are dirty and you cannot see through the glass on the balcony due to the dirt. Very disappointed as they are very expensive. Docklands restaurant's... More 

Thank Kerry E

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  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Paid Wifi
  • Public Wifi
  • Paid Internet
  • Laundry Service
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The waterfront Grand Mercure Apartments Docklands are located at NewQuay with the tram by its door and within walking distance of Melbourne's central business district, Etihad Stadium and factory shopping outlets. ... more   less 

Additional Information about Grand Mercure Melbourne Docklands

Address: 18 Aquitania Way | New Quay, Melbourne, Victoria 3008, Australia
Region: Australia > Victoria > Melbourne > Docklands
Price Range: £111 - £278 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure Melbourne Docklands 4.5*
Number of rooms: 165
Reservation Options:
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Also Known As:
Grand Mercure Docklands Hotel Melbourne
Mercure Hotel Melbourne
Grand Accor Docklands
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Melbourne Docklands staff and other travellers.
3 questions
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Mount Airy, Maryland
6 months ago
Singapore, Singapore
Melbourne, Victoria, Australia

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Questions? Get answers from Grand Mercure Melbourne Docklands staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you don't get assigned to Boyd Building Room 1702!”
 of 5 bubbles natsiu, 29 Sep 2016 | Read review
“Lovely views from 3 bedroom harbour view apartment.”
  • View from 11th Floor Balcony over Docklands
  • View from 11th Floor Balcony toward Bolte Bridge
  • View toward Melbourne Star from 3rd Bedroom Balcony
 of 5 bubbles 46terrin, 11 Sep 2016 | Read review
“Dont waste your money”
 of 5 bubbles 627kerrye, 8 Sep 2016 | Read review
“Don't get 1104”
 of 5 bubbles AustraliaAnne, 1 Aug 2016 | Read review
“higher floors are quieter”
 of 5 bubbles bronb663, 25 Apr 2016 | Read review
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