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Sofitel Auckland Viaduct Harbour

Travellers' Choice award winner
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Sofitel Auckland Viaduct Harbour
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2,767 Reviews from our TripAdvisor Community

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There are newer reviews for Sofitel Auckland Viaduct Harbour
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Showing 2,629: English reviews
Tampa, Florida
Reviewed 1 week ago via mobile

What a perfectly located hotel! We were walking distance from anything we wanted to do while in Auckland. The hotel itself was awesome- very clean and comfortable. Breakfast was delicious and included many options on the buffet as well as on a menu. We would definitely stay here again if we visit Auckland in the future.

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Helpful?
1Thank hleisie
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Hleisie, Thank you very much for taking the time to share your effective feedback about your most recent Sofitel experience. It truly is a pleasure to read about your stay with us especially of your wonderful compliments of our Lava Dining restaurant. I will be sure to pass on your feedback to our Executive Chef Sebastian Hindrichs and the...

Koh Chang
Reviewed 1 week ago

We stayed at this hotel for 1 night before flying on to China. The room was extremely well furnished and for one night excellent. If staying longer, the design was such that the storage and layout was not very good. The service and friendliness of the staff was excellent.

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Helpful?
Thank R B
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour R B, Thank you very much for taking your time to provide feedback on Trip Advisor of your recent stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on the delivery of service from our friendly ambassadors. Furthermore I am glad that you found your room well-furnished and we are an excellent choice...

Sydney, Australia
Reviewed 1 week ago via mobile

Stayed for 5 days whilst visiting family in Auckland. Very comfortable & centrally located. Rooms were spacious and well appointed and staff were very pleasant. We visit New Zealand regularly & the Sofitel is the best hotel we have stayed in. We will definitely stay again

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Helpful?
Thank kym305
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour kym305 Thank you for sharing your feedback on TripAdvisor. I am so pleased to know how much you enjoyed every aspect of your stay, from the hotel's location to the service provided to you by the team and the amenities in your room. Our dedicated team members truly are the heart and soul of the hotel, and I will...

Tauranga
Reviewed 1 week ago

Husband organised a surprise sleepover with a secret destination......from arrival at the stunning foyer with gorgeous decor and water features and lovely ambience we were both in for a special treat. Our first time at this Sofitel, the staff were very welcoming, pleasant and efficient. OUr room was really roomy, beautifully clean, and all amenities and more than one could...

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Helpful?
Thank JennyNesting
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour JennyNesting, Thank you very much for your kind words regarding your experience at Sofitel Auckland. It is a pleasure that you enjoyed the personalized service from our ambassadors during your stay here with us. It is our ambassadors that we take great pride in and continuously strive for excellence so it is fantastic that this had highlighted your stay....

Fiji
Reviewed 1 week ago

Our travel agent recommended the hotel. It's elegant. No better word to describe the property. Service is what one would expect when you pay for a property of this caliber. The staff is incredible. However, most people just need a place to rest their head at night. Room views were pathetic no matter what you paid for. The indoor pool...

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Helpful?
Thank lededwards1949
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Lededwards1949, Thank you for taking the time to share your recent experience at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on the delivery of service from our ambassadors and our elegant property. I am truly sorry to hear that you did not fully have the Sofitel experience which we endeavour to strive for....

Reviewed 1 week ago

I stayed here for few days to attending the Les Mills filming . The location of the hotel was very good to access the venus of the filming at Viaduct Harbour . The design of the room was very good & comfortable .

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Helpful?
Thank alexcG4579MN
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour alexcG4579MN, Thank you for taking the time to share recent stay on TripAdvisor. It is a pleasure to know that you appreciated our tranquil harbour location which had a good access to the venues of the filming. Furthermore I am glad to read that you enjoyed the design of your room and this had brought you comfort. Thank you...

Reviewed 1 week ago

This is an excellent hotel. The hotel is not in the CBD however it is close to the waterfront and theater. The staff was very helpful and provide a high quality of service. Our room was large compared to other city hotels with all the comforts you would expect. The bathroom had a bath and a good size shower. There...

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Helpful?
Thank Fanna S
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Fanna S, Thank you for choosing to stay with us and taking the time to share your experience at Sofitel Auckland Viaduct Harbour. It gives us great pleasure to know you were impressed with the high quality of service standards provided by our ambassadors. Furthermore I am pleased that you enjoyed your large and comfortable room. Thank you again...

Auckland Region, New Zealand
Reviewed 1 week ago via mobile

Excellent stay and very attentive and helpful staff. Close proximity to bars and restaurants in the viaduct precinct. Top class ambience and room had super view. Thoroughly recommend staying here. Made to feel special.

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Helpful?
Thank Claire S
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Claire S, Thank you for sharing your feedback on TripAdvisor. It is always a pleasure to receive positive feedback on the delivery of service from our attentive and helpful ambassadors. In addition, I am very pleased to read that they made you feel special and made your stay memorable. Furthermore I am delight to read that you enjoyed our...

sydney
Reviewed 1 week ago

It seems as though being a loyal Accor Plus member means little. Having been previously to the Sofitel in Auckland it was naturally our first choice for my recent visit. We booked a 35 sq metre luxury room and paid extra for Marina views . Knowing there is some variation in rooms we specifically requested a king bed and walk...

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Helpful?
Thank rainman37
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Rainman37, Thank you for sharing your invaluable feedback on your recent stay at Sofitel Auckland Viaduct Harbour. I am truly sorry to hear that you did not fully enjoy your stay with us. I would very much appreciate the opportunity to discuss your feedback further in detail. Would you kindly provide me a direct contact detail where I can...

London, United Kingdom
Reviewed 1 week ago via mobile

Stayed here for 3 nights in May 2017. Right from our check in until departure my wife and I were treated like Royalty. We were greeted by 3 Bell Boys when we arrived who assisted with suitcases and provided a wheelchair which we used throughout our stay until check out - at no extra charge. Check in was efficient,we were...

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Helpful?
Thank Ed B
SofitelAuckland, Guest Relations Manager at Sofitel Auckland Viaduct Harbour, responded to this review

Bonjour Ed B, Thank you for taking the time to share your recent Sofitel experience on TripAdvisor. It is with great pleasure to read that you have enjoyed your recent stay with us, and felt our hotel services treated you like ‘royalty’. Furthermore I am thrilled to read the delivery of services from our helpful ambassadors, in particular from our...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Lava Dining
Lava Dining
Cuisines: European, New Zealand
Sabrage Bar
Sabrage Bar
Cuisines: European
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Inspired by New Zealand's landscape and culture and boasting panoramic views of Waitemata Harbour, this beautifully designed hotel is a true landmark destination. Superbly located on the waterfront in the heart of the Viaduct, Sofitel Auckland Viaduct Harbour harmoniously blends French spirit with the best of New Zealand culture. Sofitel Auckland Viaduct Harbour offers 172 chic and luxurious rooms all with juliette balconies and floor to ceiling windows. Oversized bathrooms feature separate rain showers and deep soaking bathtubs. Each guest room also offers Sofitel's famous 'My Bed', LCD televisions and Bose sound systems. Services include valet car parking, dedicated Concierge team, luxury airport transfers, Guest Relations Manager and 24 hour in-room dining. Sofitel's luxury day spa, So SPA offers seven private rooms with a wide range of beauty and wellness treatments. Guests can also make use of a sauna and steam room, and adjacent gymnasium. A 20-metre heated indoor lap pool and spa pool are also available. Lava Dining delivers flavour & flair with an innovative menu, tastefully blending the best local produce with a refined French touch. Serving breakfast, lunch & dinner, visit Lava Dining for an intimate dining experience & breathtaking views. A bright & casual eatery, 21 Viaduct Cafe offers waterside seating to allow guests the chance to enjoy the Marina vistas. Savour expertly made espresso, French pastries, and a daily selection of healthy choices filled with fresh, local ingredients. In an unofficial toast to Sofitel's fine French origins, Sabrage invites guests to revisit the art of 'sabrage'. A sophisticated bar serving the finest Champagnes, signature cocktails, local and international wines and beers. ... more   less 

Additional Information about Sofitel Auckland Viaduct Harbour

Address: 21 Viaduct Harbour Avenue, Auckland 1010, New Zealand (Formerly Lighter Quay Hotel)
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: £121 - £239 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Auckland Viaduct Harbour 5*
Number of rooms: 172
Reservation Options:
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Also Known As:
Sofitel Auckland Viaduct Harbour New Zealand
Hotel Style:
#1 Spa Hotel in Auckland
#1 Family Hotel in Auckland
#2 Romantic Hotel in Auckland
#2 Luxury Hotel in Auckland
#3 Green Hotel in Auckland
#6 Business Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Auckland Viaduct Harbour staff and other travellers.
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Questions? Get answers from Sofitel Auckland Viaduct Harbour staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Any room would be great!!!”
Y9001ZOgaryc, 24 May 2017 | Read review
“Avoid side facing bus station at all costs”
CummingDubai, 18 May 2017 | Read review
“dont book a standard room as they are on the noisy traffic side.”
JennyNesting, 16 May 2017 | Read review
“Nice & comfortable room .”
alexcG4579MN, 16 May 2017 | Read review
“Not needed as you probably won't get what you asked for”
rainman37, 16 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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