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Grand Mercure Auckland

Traveller (251)
Room & Suite (107)
Dining (45)
Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders GreenPartner
Located in the heart of the Auckland's CBD and waterfront district surrounded by designer boutiques and award winning restaurants of Britomart, Grand Mercure Auckland embraces all of these elements to tell a story of our uniquely diverse city. With 207 guest rooms, a dedicated conference floor and lifestyle spaces, Grand Mercure welcomes every traveler to explore the intimate ethnic mosaic of Auckland. The former Mercure Auckland hotel has been rebranded Grand Mercure Auckland 1 June 2017 following a full refurbishment to all guest rooms and lobby. Guests now can also experience the addition of indulgent Executive Suites located on Premium Floors, a new cafe Custom Lane, a guest Library featuring New Zealand literature, a wellness yoga room and a new gym.
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Property amenities
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Paid Internet
Paid Wifi
Public Wifi
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Ocean View
Bay View
HOTEL CLASS
Reviews & more
473Reviews
319Photos
24Q+A
99Room tips
Traveller rating
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Popular mentions
Located in the middle of the city, close to Queen St and the water front. Also close to where the cruise ships dock. Nice rooms, great breakfast at a reasonable price with nice views of the city. Walk to many resturants and shops.
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Response from MercureA1, Guest Relations Manager at Grand Mercure Auckland
Responded 3 days ago
Kia Ora Ginger0529, Thank you very much for your lovely feedback and for choosing our Home. We are very fortunate to be in such a wonderful location and it brings us much joy to share that with our valuable guests. Please come back to stay with us again if your travels bring you back to Auckland. Ciao, Carla Bencivenga Grand Mercure Auckland
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We stayed for 3 nights. Great room with very comfy bed and pillows. Generous size. Restaurant was very good with views over the harbour. Room was quiet. Location great - walking distance everywhere. The only downside was that breakfast was a tad ordinary. Not a huge choice. If
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Response from MercureA1, Guest Relations Manager at Grand Mercure Auckland
Responded 3 days ago
Kia Ora L2467TBmikek, Many thanks for sharing your experience with other travellers. I am delighted to hear that our central location, great costumer service and the comfort of our guest room were so convenient for your Auckland visit. I am very sorry to read that our buffet Breakfast was not up to your liking, I will share your precious comment with the Culinary team, please be rest assured that the feedback will be well received and will be cussed further moving forward. Please come back to stay with us again if your travels bring you back to Auckland. Ciao, Carla Bencivenga Grand Mercure Auckland
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Well located hotel. Friendly staff, appointed great room for three nights and comfy beds as a family of three sharing two double beds. The hotel has facilities not experienced before. There is a guest laundry (all top hotels should provide this, so well done Grand Mercure), an
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Response from MercureA1, Guest Relations Manager at Grand Mercure Auckland
Responded 3 days ago
Kia Ora Michael m, Thank you for the feedback and for choosing our Home while visiting this amazing country! I am thrilled to read that you had such a positive experience with us and that you enjoyed the facilities we provide. We aim to assist and accommodate all of our guest's needs. I will share your lovely feedback with the entire team, they will be more than to read so many compliments. We look forward to welcoming you and your family back in the near future. Ciao, Carla Bencivenga Grand Mercure Auckland
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An overnight stay ,heading back home to Australia after a week of travel with four adult kids and the grandchildren .Greeted by the friendly staff ,told we had been upgraded to an executive apartment.Theroom was great ,my wife was so impressed.Exactly what we needed to chill
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Review collected in partnership with Accorhotels.com
Response from MercureA1, Guest Relations Manager at Grand Mercure Auckland
Responded 3 days ago
Kia Ora kgknight2004, Thank you for the amazing feedback and for sharing your experience on TripAdvisor. It was truly our pleasure to look after you and you lovely wife, I will never say thank you enough for the fantastic hand written note you left on my desk! I hope other travellers read your review and decide to make us their next destination. My team and I look forward to welcoming you and your wife very soon! Ciao, Carla Bencivenga Grand Mercure Auckland
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My husband and I stayed here our first night in NZ. We had travelled from the UK and arrived in Auckland early in the morning. We chanced going go the hotel to see if we were able to check in early as we wanted to freshen up before we explored Auckland. Most hotel are not
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Response from MercureA1, Guest Relations Manager at Grand Mercure Auckland
Responded 1 week ago
Kia Ora KellyMarie007, Thank you for awarding us with this amazing five star review and for choosing our Home for such a special occasion, again congratulations! I am so glad to read that our team of story tellers well looked after you and were able to assist you with an early check in, at the Grand Mercure we love spoiling our treasured guests! I hope other travellers read your review and decide to make us their next destination. Please come back to stay with us again if your travels bring you back to Auckland. Ciao, Carla Bencivenga
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12345622
Sorry but it’s not a question I’ve asked at the hotel
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Do you allow early check in as our flight reaches in the morning
You can request early check in like any other hotel but it’s not guaranteed. To guarantee it you would either have to seenif it’s possible by paying a fee or securing the room from the night before and paying for that night as well.
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In front of the hotel is the drop off point and you can do that with the assistance of the hotel concierge. There is parking although I didn’t use it. From what other reviewers have posted it’s expensive. Might be worth checking with the hotel on what the cost is and then checking around if there is a prepay parking option that’s cheaper.
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Hello, do you offer 24 hour check in? Thanks
Absolutely - there is a 24 hour reception desk.
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Yes there is a mini fridge
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"corner room was quiet"
"A room on a higher floor and facing the city will offer a view of sky tower"
"Try for a Harbour View room"
"high floor, facing the harbour"
"TRy water view rooms"
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12345620
PRICE RANGE
US$136 - US$300 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure auckland hotel auckland centralaccor hotel auckland
LOCATION
New ZealandNorth IslandAucklandAuckland Central
NUMBER OF ROOMS
207
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