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Mercure Auckland

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Mercure Auckland
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2,582 Reviews from our TripAdvisor Community

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Showing 2,341: English reviews
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Bangkok, Thailand
Reviewed yesterday NEW

A hotel is located at good location. The skybus is in front of the hotel. You are in the center of everything, shopping street, skytower, Viaduct Harbour, Queens Wharf, etc. The room are great as they are renovated. Value of money!

Review collected in partnership with Accorhotels.com
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Helpful?
Thank PakkyPinkky
Bangkok, Thailand
Reviewed yesterday NEW

Hotel is an easy stroll to the Viaduct nightlife, the ferry that goes to the Waiheke wineries, Britomart station, Queen St Mall... could not ask for a better location from which to do the tourist thing. The $40/day valet fee seemed exxy at first, but with the always-pleasant Lorenzo helpfully retrieving our car as many times as needed every day...

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Thank Kathleen W
Newcastle, Australia
Reviewed 2 days ago NEWvia mobile

Location has always been the winner for this hotel but what a makeover since the last time I stayed a couple of years back. Tremendous overhaul and the rooms were clean , spacious and very modern. A big contrast to the past. Wifi was fast and reliable, gym equipment and laundry all brand new and convenient . Didn't dine in...

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Thank thefunfive
Newcastle, Australia
Reviewed 2 days ago NEW

Right at Britomart so in a great location. Is close to finished a renovation so rooms are only moderately sized but in new condition. Staff are all very friendly and helpful. There's free wifi in the foyer too.

Review collected in partnership with Accorhotels.com
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Thank 881mattv
Canberra, Australia
Reviewed 3 days ago NEW

We had drama trying to get to the hotel as there are roadworks and road closures everywhere. Apparently for underground rail. We drove around and around until we could find parking close to the hotel as there was no way we were getting a park out the front for valet parking. The room was really lovely though and we had...

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Thank MrsKellB
Reviewed 5 days ago NEW

Spent 2 nights at Mercure, one when we landed in NZ and another when we left, 2 weeks later. Good location. Close to shopping and restaurants. Incredibly friendly staff. Stayed in a superior queen room with a view of the wharf. Great shower. Comfy bed. Well decorated. Good sized room for a downtown hotel but small when compared to hotels...

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Thank Stanley G
Alexandria, Virginia
Reviewed 1 week ago NEWvia mobile

Best part is the location. That's pretty much the positives. Really great location. The negatives? I can count on my hand the number of times I call a front desk at a hotel but we did here a few times. They never pick up, we had to take elevator down 10 floors and wait in line to ask basic questions....

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Helpful?
Thank Darryl C
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear Darryl C, Thank you for talking the time to post a review, it is disappointing to hear that the service levels where not up to your standards and I have passed your feedback onto the relevant departments to investigate the items raised. Again thank you for you review, Kind Regards, Zac Lumsden

Palmerston North, New Zealand
Reviewed 1 week ago NEW

If you're heading for a concert or show at Vector Arena? You can't go past this place especially if you're an Accor Member. Just be aware however, if you're intending to dine-in on a Public holiday you do not recieve the dining benefit as you would any other day. Knowledge for next time!

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Helpful?
Thank Allanh50
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear Allanh50, Thank you for your review and kind words about the hotel. I hope that you enjoyed the concert and your time in our beautiful city. We hope to welcome you back again soon in the near future. Kind Regards Zac Lumsden

Nelson, New Zealand
Reviewed 1 week ago

Review collected in partnership with Accorhotels.com
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Thank elisec1990
Mercure A, General Manager at Mercure Auckland, responded to this review

Tauranga, New Zealand
Reviewed 1 week ago via mobile

Stayed on Easter Saturday as we went to see a show. The hotel is still undergoing renovations in the lobby...poor staff! It made it a little messy but nothing that worried us. Met by Carla on reception, who was professional, chatty & really friendly. She even apologised about the hotel not having its logo on the envelope for the room...

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Thank tuppycat

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Vue Restaurant
Vue Restaurant
Cuisines: European, New Zealand, International
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Overlooking the picturesque Waitemata Harbour in the heart of Auckland city and located adjacent to Britomart transport centre, the hotel is an easy walk to the waterfront and the best shopping, restaurant and nightlife districts in Auckland. Mercure Hotel Auckland has conference facilities for up to 300 delegates, the Vertigo Restaurant and Bar located on the top floor offering magnificent views of the city and harbour as well as a gym and valet parking. All rooms come with broadband Internet access. ... more   less 

Additional Information about Mercure Auckland

Address: 8 Customs Street, Auckland 1001, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: £95 - £188 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Auckland 4*
Number of rooms: 189
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Orbitz, Travelocity, ACCOR, Hotels.com, Agoda, Priceline, TripOnline SA and HotelQuickly so you can book your Mercure Auckland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Auckland Hotel Auckland Central
Accor Hotel Auckland
Mercure Auckland New Zealand
Hotel Style:
#27 Luxury Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Auckland staff and other travellers.
11 questions
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Questions? Get answers from Mercure Auckland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for a Harbour view room”
  • Harbour Room view
Allanh50, 17 Apr 2017 | Read review
“Higher floors are better.”
Juddikus, 14 Apr 2017 | Read review
“Get a harbour view room and watch the cruise ships come in and out”
Stocoroco, 3 Apr 2017 | Read review
“Ocean view is OK but not worth the large extra fee.”
telecombeta, 29 Mar 2017 | Read review
“Do not ask for the basement.”
ClashBrisbane, 5 Mar 2017 | Read review
5 of 5