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Mercure Auckland

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Mercure Auckland
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2,456 Reviews from our TripAdvisor Community

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Showing 2,229: English reviews
Level Contributor
15 reviews
5 hotel reviews
Reviewed 2 days ago NEW

You can't beat this location for walkability. It's right in the center of town. The service we received from the staff was especially appreciated. We were able to check in early, which was very handy.

Helpful?
Thank Elizabeth Z
Nelson
1 review
Reviewed 4 days ago NEW

Excellent stay - helpful staff, good room in the refurbished floor, great restaurant views and food. Location spot on for harbour, city and transport hub. The addition of a swimming pool at the hotel would be the icing on the cake.

Review collected in partnership with Accorhotels.com

Helpful?
Thank I6162YHgrahamb
Lake Macquarie, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

We stayed in a recently renovated room. It was very comfortable if a tad on the small side. The hotel is close and handy to the ferry terminals and to the CBD. Breakfast was good with enough options to suit most. Friendly staff throughout our 3 night stay.

Helpful?
Thank Alan-Aust
Palmerston North, New Zealand
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 6 days ago NEW

We have stayed here on a few occasions but earlier this year over Easter was the for a show and is a great place to stay for the britomart area. The rooms are adequate and there is a great bar/restaurant with views over the harbour. For concerts at the Mt smart stadium it is ideal for catching the buses as... More 

Helpful?
Thank Sarah C
Bengaluru, India
Level Contributor
10 reviews
3 hotel reviews
Reviewed 1 week ago via mobile

I visited newzealand in the month of November 2016 . I stayed in this hotel while I was at auckland. it's just an average hotel with minimum facilities. wifi is charged here. breakfast is quite good but no great dishes for dinner and lunch. also due to some construction or repair work going on , we can hear noises in... More 

Helpful?
Thank c143v
Wellington, New Zealand
Level Contributor
3 reviews
3 hotel reviews
Reviewed 1 week ago

14/11/2016 Checked in for 2 nights; it’s after 3pm yet room not available, however given a complimentary drink while waiting. A good and tastefully renovated room. 15/11/2016 Returned to room and found personal belongings gone! Housekeeping made up room ready for new check in. Front desk advised personal bag taken to another guest room due to mix-up (similar names)[Not At... More 

Helpful?
Thank kjc676

Travellers are raving about these Auckland hotels

Melbourne, Australia
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

the location of the Mercure is great, however from the street viewpoint it's a bit odd and not very inspiring. However once you go into reception the staff are really friendly and having checked in online it was a breeze to get my room key and start my stay. I was on the 6th floor which has just been recently... More 

Helpful?
Thank Flying-S
Brisbane, Australia
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 week ago via mobile

Great location and view from the restaurant. Rooms are well appointed clean and tidy. Staff are friendly. Food is good, not a great selection from the menu if you are staying for a week. Buffet breakfast was good.

Helpful?
Thank Adam and Sharon N
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear Adam and Sharon N, Firstly thank you for your kind words, if you are staying with us for a week again please feel free to contact the restaurant manager, as they would be more than happy to see if the chef could cook some dishes that you may desire. Again thank you for your review, Kind Regards, Zac Lumsden More 

Sivakasi, India
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 weeks ago

We stayed in this beautiful hotel on 25th & 26th oct 2016. It was beautiful city view from our room no. 1206 window. The location is excellent. we Indians never felt english language problem because receptionist, food server in restaurant & cook were Indians and were very friendly & helpful. Morning breakfast was excellent with lot of fruits, dry fruits,... More 

Helpful?
Thank madan131275
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear madan131275, Thank you for your kind words, its is very pleasing to hear that you enjoyed your time with us in Auckland. We hope to welcome you back in the near future. Kind Regards, Zac Lumsden More 

Auckland, New Zealand
2 reviews
Reviewed 2 weeks ago

Great hotel love the look of the rooms and its spotless. Friendly staff and very helpfully the best breakfast in the city will definitely be back. Just a easy stroll to queen street the main shopping area and great bars and restaurants.

Helpful?
Thank ionela654
Mercure A, General Manager at Mercure Auckland, responded to this review

Dear ionela654, Thank you for taking the time to let us know about your stay, fantastic to hear the team has made an impression on your visit, and that you will be visiting us again in the future. We look forward to seeing you again soon. Kind regards, Zac Lumsden More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Vue Restaurant
Vue Restaurant
Cuisines: European, New Zealand, International
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Overlooking the picturesque Waitemata Harbour in the heart of Auckland city and located adjacent to Britomart transport centre, the hotel is an easy walk to the waterfront and the best shopping, restaurant and nightlife districts in Auckland. Mercure Hotel Auckland has conference facilities for up to 300 delegates, the Vertigo Restaurant and Bar located on the top floor offering magnificent views of the city and harbour as well as a gym and valet parking. All rooms come with broadband Internet access. ... more   less 

Additional Information about Mercure Auckland

Address: 8 Customs Street, Auckland 1001, New Zealand
Region: New Zealand > North Island > Auckland Region > Auckland
Price Range: £100 - £229 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Auckland 4*
Number of rooms: 189
Reservation Options:
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Also Known As:
Mercure Auckland Hotel Auckland Central
Accor Hotel Auckland
Mercure Auckland New Zealand
Hotel Style:
#26 Luxury Hotel in Auckland
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Auckland staff and other travellers.
10 questions
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London, United Kingdom
over a year ago
Taumarunui, New Zealand
1 month ago

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Questions? Get answers from Mercure Auckland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a renovated room.”
 of 5 bubbles Alan-Aust, 29 Nov 2016 | Read review
“Ask for the newly refurbished rooms”
 of 5 bubbles Flying-S, 24 Nov 2016 | Read review
“Make sure to specifically ask for a renovated room, although this could still be noisy.”
 of 5 bubbles 646victoriae, 2 Nov 2016 | Read review
“Ask for a newly renovated room”
 of 5 bubbles , 26 Oct 2016 | Read review
“Ask for a newly renovated room”
 of 5 bubbles lermanell, 26 Oct 2016 | Read review
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