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Black Swan Lakeside Boutique Hotel

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Black Swan Lakeside Boutique Hotel
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158 Reviews from our TripAdvisor Community

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Showing 142: English reviews
Reviewed 1 week ago via mobile

Our stay here was perfect. Our room was perfect, the water view was stunning, the dinner upstairs was excellent and Nicola made our stay so welcoming and comfortable. They do everything they can to help you, they are friendly and professional. The area is perfect for exploring and the breakfast was outstanding!!! We loved black swan and will return again!!...

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1Thank HannalovesJacob
London, United Kingdom
Reviewed 2 weeks ago

As much as I appreciated the hospitality and the service, I thought that Black Swan was too expensive for a very nice bed and breakfast. Rooms were spacious and comfortable. The breakfast was excellent and gluten and dairy friendly. But still this is a lovely B&B and not a hotel.

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Thank Pv2017
Christchurch, New Zealand
Reviewed 2 weeks ago

What an amazing boutique hotel. The whole place is beautifully decorated but the highlight for us was the outside areas to sit and the stunning gardens. In the spa at night with a view of the Rotorua lights would certainly take some beating. All of our meals were brilliant and the staff had no problem with any extra requests. Arthur...

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2Thank Inverness1966
Reviewed 3 weeks ago via mobile

Very friendly staff. Breakfast is between 8 and 10am. Some noise is heard from the second floor. Black swans are seen near the shore and can be fed with bread. Room size is OK and the bathroom has a towel warmer that is very useful. Non alcoholic drinks from the minibar are free.

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2Thank Christian V
Reviewed 4 weeks ago via mobile

Beautiful location. Excellent service with a personal touch. Arthur, Andrew and Nicola made us feel welcome and at home. Their personal interest in our wellbeing made a difference. Rooms are great and good size and well designed.

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2Thank Bianca V
Connecticut
Reviewed 25 November 2016

This is a wonderful hotel on the lake outside of Rotorua and the rooms were very pretty. My problem with the rooms that we had was that they were right off the courtyard leading to the parking lot so even though the porch with fireplace might have been pleasant to sit out on to enjoy the views, it would not...

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1Thank mgray733
Castle Rock, Colorado
Reviewed 22 November 2016 via mobile

We were extremely pleased with the eloquent finishings, accommodations and overall attention to detail. The dining experience, for both breakfast and dinner was exceptional. The staff and service is second to none. We highly recommend The Black Swan as a romantic, intimate getaway.

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2Thank Jamison_24
Leicester, United Kingdom
Reviewed 18 November 2016

We all know this saying, but rarely experience the true meaning. We had a long journey, and felt delighted to arrive at this lakeside hotel. Then we saw all the dead trout flies, on the pillows, copious dead flies in the door ways, on the dressing table underneath the music centre, one it goes on. The disgusting yellow stained pillows....

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3Thank Jules L
Oviedo, Florida
Reviewed 16 November 2016

The staff were exceptionally knowledgeable, thoughtful and entertaining. When my wife fell and hurt her knee the proprietor was able to suggest a wonderful and less stressful alternative to one of our originally scheduled outings. The on-site helipad allows very special jaunts to famous sites direct from the B&B..

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1Thank Jesse M
Norwich, United Kingdom
Reviewed 12 November 2016

We were really looking forward to our stay but it was extremely disappointing and not worth the money. We arrived early as our journey was much quicker than expected. We met Arthur the owner/manager and were able to check in, but our room was not ready which was fine but we asked if we could get some coffee but told...

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2Thank Peteandgary

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning

Additional Information about Black Swan Lakeside Boutique Hotel

Address: 171 Kawaha Point Road, Rotorua, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: £287 - £503 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Black Swan Lakeside Boutique Hotel 5*
Number of rooms: 8
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Questions & Answers

Questions? Get answers from Black Swan Lakeside Boutique Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Apparently according to the proprietor manager, our lakeside room was the cleanest”
 of 5 bubbles julesl314, 17 Nov 2016 | Read review
“Ask for ground floor lakeview suites in main building”
 of 5 bubbles JesseM723, 16 Nov 2016 | Read review
“Choose lake view room which are quieter”
 of 5 bubbles Peteandgary, 12 Nov 2016 | Read review
“Go for the view!”
 of 5 bubbles 864steveq, 8 Nov 2016 | Read review
“Rooms in website look far bigger than reality.”
 of 5 bubbles , 13 Sep 2016 | Read review
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