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28/01/2018 29/01/2018
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    Copthorne Hotel Rotorua

    328-348 Fenton St, Rotorua 3010, New Zealand
    Lowest prices for your stay
    28/01/2018 29/01/2018
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    Traveller (68)
    Room & Suite (32)
    Dining (5)
    • Excellent10%
    • Very good24%
    • Average33%
    • Poor18%
    • Terrible15%
    1 week ago
    “Not a 4 star”
    9 Dec 2017
    “Why is the WIFI SO EXPENSIVE?”
    Free Parking
    Breakfast Buffet
    Non-Smoking Hotel
    Room Service
    Fitness centre
    Multilingual Staff
    Wheelchair access
    Business Centre
    Laundry Service
    Self-Serve Laundry
    4.0 Star Hotel
    All hotel details
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    28 Jan29 Jan
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (340)
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    131 - 135 of 324 reviews

    Reviewed 6 January 2015

    Stayed at the Copthorne hotel in Roturura during our drive through. Very pleasant reception and efficient check-in. We arrived late but the hotel staff accommodated us with dinner at the restaurant that was scheduled to close in 20 minutes after our arrival. Rooms are basically...More

    Thank BobN06
    Response from Theresa M, Manager at Copthorne Hotel RotoruaResponded 18 March 2015

    Thank you kindly for your feedback. It was a pleasure to read we managed to achieve guest satisfaction in most areas. I do know we have been experiencing slight delays in wifi access at certain times however we have made major inprovements to this service...More

    Reviewed 6 January 2015 via mobile

    I really don't want to say anything bad about this place because the staff were all fantastic. BUT we asked our travel agent to book us into minimum 4 stars and this place hasn't been 4 stars for a very long time. It's not been...More

    Thank Jossun
    Response from Theresa M, Manager at Copthorne Hotel RotoruaResponded 18 March 2015

    Thank you kindly for your review, I do appreciate your submission. I do know areas of our hotel are in dire need of an upgrade which we look forward to in the distant future. Your comments about the customer service was well received as we...More

    Reviewed 2 January 2015

    The room quality and standard is what you expect for the price, worn carpet and sun curtain was torn. This is similar to a dated motel without the ease of a cooker to make your own meals. The sliding doors are dated and noisy, so...More

    Thank Neenish2011
    Response from Theresa M, Manager at Copthorne Hotel RotoruaResponded 18 March 2015

    Thank you for your feedback. I was disappointed to read we delivered a level of service below our normal standards. I make no excuse for the service however I will be speaking directly with the house keeping department to ensure we are respecting signage displayed...More

    Reviewed 29 December 2014

    Not the most central hotel in Rotorua but well situated if you have a car. Room was clean and modern, staff were friendly. No WiFi apart from limited service in the lobby, nice breakfast buffet. The pool was warm but nothing special. Overall pretty average!

    1  Thank L_Hall1990
    Response from Theresa M, Manager at Copthorne Hotel RotoruaResponded 18 March 2015

    Thank you for your feedback. I do appreciate the points you raised as positive comments. Unfortunately our Wifi is only available in some areas of the hotel however we do hope to improve this service in the near future.

    Reviewed 27 December 2014

    We were here for one night. The room was OK seemed clean and had the usual accessories which worked. The breakfast was mediocre. There was only free wifi in the lobby for half-an-hour a day. No complaints.

    1  Thank MikeBirdman
    Response from Theresa M, Manager at Copthorne Hotel RotoruaResponded 18 March 2015

    Thak you Mike for your feedback I do appreciate your comments. I do hope we are able to host you again in the future.

    • Top amenities
    • Pool
    • Free Parking
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Business Centre with Internet Access
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Self-Serve Laundry
    • Breakfast Available
    • Room amenities
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Heated pool
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    • Price range
    • US$94 - US$159 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #43 Luxury Hotel in Rotorua
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 136
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, DerbySoft Ltd Shanghai HQ Supplier Direct, Travelocity, getaroom.com, Hotwire, HotelQuickly, Cancelon and TripOnline SA so you can book your Copthorne Hotel Rotorua reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • New Zealand >
    • North Island >
    • Bay of Plenty Region >
    • Rotorua District >
    • Rotorua
    • Also Known As
    • Rotorua Kingsgate Hotel
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    Traveller (68)
    Room & Suite (32)
    Dining (5)
    Pool & Beach (5)
    Hotel & Grounds (45)
    Bathroom (6)
    Business Centre & Event Rooms (4)
    Family and Play Areas (2)
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    Ask a question
    Questions & Answers
    Winia R
    29 May 2017|
    AnswerShow all 3 answers
    Response from Theresa M | Property representative |
    It is a full buffet breakfast but please contact the hotel directly if you would like a menu. Thank you
    6 January 2017|
    Response from TMRussel | Reviewed this property |
    I only saw dry cleaning services available so but sure about a public laundry. Enjoy.
    Jim E
    3 September 2016|
    Response from PadreNZ |
    Yes, both.
    Room Tips
    "Go for higher floor superior room."
    Read review
    "Top floor, garden facing room"
    Read review
    "As this hotel is on a main road all the rooms facing the road are noisy, no double glazing."
    Read review
    "Wouldn't stay here"
    Read review
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