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Novotel Rotorua Lakeside

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2,243 Reviews from our TripAdvisor Community

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Showing 2,110: English reviews
Singapore, Singapore
Reviewed 2 days ago NEW

Location was amazing. Very close to the lake, views of the lake, eateries were right next to the hotel so no wasting of time. car park plenty and free. book in advance. we will go back again. beds were too soft so we had a little bit of an issue sleeping. Breakfast was decent and good.

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Thank abhishekmarines
Victorville, California, United States
Reviewed 4 days ago NEW

Only stayed one night but the room was great and the beds were so comfy. They have jacuzzis that were geo thermal mineral springs. Very nice and relaxing. You have to pay for the internet in room for $10 for a 24 hour period or use the lobby for free for one hour

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Thank Gena B
Auckland Region, New Zealand
Reviewed 4 days ago NEW

Novotel is the macdonalds of the hotel world, you know what you are going to get, the lobby and the the public areas are done really well. How ever they have forgotton about the rooms and they are now tored. IE Rust in the bathrooms, cracked sink in the bathroom, dirty toilet. The spa area needs a update as thats...

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Thank Glyder69
Reviewed 5 days ago NEW

Staying at the Novotel Rotorua, we found the decor to be rather shabby and dated, it is the only place we have stayed where there isn't free WIFI although can have an hour per 24 hours, but only in reception (who would use that ?). Even the backpackers hostel down the road had free wifi. They also charge a fee...

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Thank whitebears1
Hamilton, New Zealand
Reviewed 6 days ago NEW

I usually stay at Novotel and Ibis hotels because they have a high standard of cleanliness and kept up to date. I was very disappointed that this was not the case in Rotorua. While the location and staff were great the rest was not

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Thank deannah468
Wellington, New Zealand
Reviewed 6 days ago NEW

The hotel has been around for a long time and has always provided Accor standard of service. It is perhaps getting on to the renovate list. The room was itself nice but the ensuite was a bit tired. The restaurant is a pleasant environment but the buffet could do with a bit of improvement - lots of food but a...

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Thank James W
Schindellegi, Switzerland
Reviewed 6 days ago NEW

Good location in Rotorua, very close to the lake, EatStreet and main city atractions. Friendly staff. Comfortable room: medium size but well equipped with minibar, pressing facilities, safety box, a very good bed and well sized / equipped bathroom. Good cleanliness. Acceptable free wifi. Good breakfast: a very complete hot and cod buffet including an eggs cooking station. Check-out time...

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Thank atontao
Auckland, New Zealand
Reviewed 1 week ago

Pretty impressed with our stay at the Novotel Lakeside. It's a well kept property with plenty of great facilities and the frontline reception and bar staff were excellent. They have a great spa and gymnasium area as well as a range of conference rooms which appeared to be flat out for this weekend. We tried the buffet breakfast on the...

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Thank Z3793ZLmarkt
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear Z3793ZLmarkt, Thank you for your amazing 5 star review! It was a pleasure to welcome you to our hotel. I am so happy to see that you enjoyed your stay with us and found the staff and facilities to your liking. I will share your comments with our team. We look forward to welcome you back in the near...

Sydney, Australia
Reviewed 1 week ago

Visited Rotorua in November and chose to stay at this centrally located hotel. This Novotel is definitely showing its age, with rooms outdated and corridors in dire need of a renovation. Staff service is ok but the little touches are missing, cleaners routinely leave bags of garbage and used plates in corridors. Bit of a shame really as its location...

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Thank lcksyd
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear lcksyd, Thank you for taking the time to review our property. I am glad to learn you appreciate the convenient hotel location. It is pleasing to read that your stay was, on majority, a comfortable and pleasing one. However, I do apologies for the garbage bags and dirty plates not being cleaned sooner. I have shared your comments with...

Beveren
Reviewed 1 week ago via mobile

We stayed in a good room with a view over the lake but with no extras (bath robes, water, ...) and worst of all no shower gel. We would have given a slightly better score if the breakfast buffet would have been better. Ham and cheese are difficult to find and when you find them they look awful ... in...

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Thank Guy9120
Edward J, General Manager at Novotel Rotorua Lakeside, responded to this review

Dear Guy9120, Thank you for taking the time to comment on your stay with us. I am glad to learn you appreciate the room with the view! Our apologies for letting you down with the breakfast service. I have shared your comments with the team and we will put a higher focus on this area. We look forward to hosting...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Novotel Rotorua Lakeside is ideally situated near the shores of lake Rotorua and withing meters of the CBD and restaurant sector.. The hotel has 199 modern, spacious accommodation rooms, some with stunning lake views, including 11 suites and the prestigious Royal suite. All bedrooms have either a king or two double beds, en-suite with shower over bath, mini bars and safes. Guests also have access to our fully equipped gym, indoor heated pool and geothermal plunge pools. Atlas cafe and restaurant is open all year round, serving guests and visitors from the extensive buffet and ala-carte dining. Our Hotel bar Clarke's is the perfect place to relax and enjoy a drink fireside or catch up with friends over a shared platter on our outdoor courtyard. ... more   less 

Additional Information about Novotel Rotorua Lakeside

Address: Lake End Tutanekai Street, Rotorua 3215, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: £97 - £203 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Rotorua Lakeside 4.5*
Number of rooms: 199
Reservation Options:
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Also Known As:
Novotel Rotorua Lakeside Hotel Rotorua
Accor Rotorua Lakeside
Rotorua Novotel
Hotel Style:
#15 Business Hotel in Rotorua
#15 Luxury Hotel in Rotorua
#25 Family Hotel in Rotorua
#33 Romantic Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Rotorua Lakeside staff and other travellers.
8 questions
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Adelaide, South Australia, Australia
Phoenix, Arizona
1 month ago
Auckland, Auckland, New Zealand
9 months ago
Tauranga, New Zealand
over a year ago

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Questions? Get answers from Novotel Rotorua Lakeside staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“book in advance and request the hotel for what kind of room you prefer.”
 of 5 bubbles abhishekmarines, 6 Dec 2016 | Read review
“Quiet floors. Great ocean views”
 of 5 bubbles genab2015, 4 Dec 2016 | Read review
“higher floors facing the lake”
 of 5 bubbles lcksyd, 30 Nov 2016 | Read review
“Lovely lake views from higher floors”
 of 5 bubbles madtravel-with-4kids, 26 Nov 2016 | Read review
“Want a lake view room.”
 of 5 bubbles motorbodies, 15 Nov 2016 | Read review
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