We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Regal Palms 5 Star City Resort

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Regal Palms 5 Star City Resort
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review

400 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 383: English reviews
Sydney
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 6 days ago NEW

Great and affordable place to stay for a young family of 3. Free cable TV and internet. Small kitchen with everything you need to cook up a small meal, if needed. Bathroom had a jacuzzi bath, separate shower with heated floor and mirror. There's a small play area for toddlers, next to the heated pool. The sulphur smell can be... More 

Helpful?
Thank JoelMa1
Levin, New Zealand
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

Great accommodation! Very clean, tidy, warm, huge rooms. Good size tv, air conditioning & really comfortable bed! Spa bath is a bonus & fantastic shower! Handy to town & all attractions. We found a lot of food places delivered to the hotel which was helpful after a long day out sightseeing!

Helpful?
1 Thank Ashlei08
1 review
Reviewed 2 weeks ago via mobile

We stayed 2 nights at the Regal Palms. The staff is very friendly, the bathrooms are nice with a jacuzzi bath and heated floors, but the rest of the motel feels a little dated. Initially I was worried that the sulfur smell of a nearby hot spring would be constant, but it dissipated and was barely noticeable shortly thereafter. I... More 

Helpful?
Thank Ryan N
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

Great friendly service, facilities and mountain bikes! Juggling accommodation around family and friends can sometimes be a pain the proverbial, but Regal Palms came up with the goods and more. It's so close to the forest it's not funny and I took the bike out plenty of times to explore and have fun. There was no time left to enjoy... More 

Helpful?
1 Thank Paula J
Titusville, New Jersey
Level Contributor
124 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 4 weeks ago

The hotel was very nice and well appointed, very nice for an extended stay. There is a small gym, sauna and a heated pool. You can walk to downtown from there where there are lots of restaurants and you can even get groceries and cook in the room. The staff was friendly and helpful and there is a large amount... More 

Helpful?
Thank J M
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 October 2016 via mobile

Very comfortable especially the heated floor and spa bath in bathroom. Kitchen well equipped. Cooked breakfast delivered to room! Nice outdoor pool, and it is well located. Staff are friendly and always happy to help.

Helpful?
1 Thank Olivia O
Auckland, New Zealand
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 October 2016 via mobile

We have stayed here many times. We have tried othe Hotels in Rotorua but always come back to this hotel. Service is amazing very friendly staff. Spas in each room and under floor heating in the bathroom. They really take care of you. We will be back and I highly recommend Regal Palms. Enjoy your stay. I did

Helpful?
1 Thank Quantock58
Auckland, New Zealand
1 review
Reviewed 12 October 2016

We stayed recently for the school holidays but had to return to Auckland a day early, although we had booked for the extra night. I didn't expect a refund for the extra night and didn't ask for one, but Christina contacted me a couple of days later to let me know they had managed to get a booking for our... More 

Helpful?
Thank 962scott
Napier, New Zealand
Level Contributor
4 reviews
3 hotel reviews
Reviewed 8 October 2016

We stayed here for 3 nights. Setup for kids with heated pool, mini putt and a little playground. Rooms were really tidy they even cleaned my wife's electric toothbrush holder! Would definitely, recommend a comfortable stay.

Helpful?
Thank jonathint
Timaru
Level Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 October 2016

Good sized well laid out rooms with plenty of space for all your bags. The rooms have a kitchenette with crockery and cutlery so you can look after yourself, but you could always visit eat street for evening meals. Large bathroom with shower and huge spa bath. Has all the things you would expect. High standards of cleanliness.

Helpful?
Thank nzfargo

72 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (61)
Viewed
Pool/Beach Area (3)
Viewed
Family/Play Areas (2)
Viewed
Bathroom (5)
Viewed
Room/Suite (23)
Viewed
Hotel & Grounds (5)
Viewed
Dining (1)
Viewed
Other (22)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (11)
Viewed
Pool/Beach Area (1)
Viewed
Bathroom (1)
Viewed
Hotel & Grounds (3)
Viewed
Room/Suite (3)
Viewed
Dining (1)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Rotorua hotels
0.2 mi away
Silver Fern Rotorua - Accommodation and Spa
1.2 mi away
Quest Rotorua Central
Quest Rotorua Central
#1 of 93 in Rotorua
591 reviews
1.7 mi away
Novotel Rotorua Lakeside
Show Prices
Show Prices
Show Prices
8.1 mi away
Hamurana Lodge
Hamurana Lodge
#12 of 93 in Rotorua
379 reviews
0.4 mi away
Emerald Spa Motor Inn
Emerald Spa Motor Inn
#14 of 93 in Rotorua
347 reviews
0.3 mi away
Arista of Rotorua
Arista of Rotorua
#3 of 93 in Rotorua
780 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
REGAL PALMS AND THE ART of HOSPITALITY Regal Palms 5 Star City Resort is located in the heart of Rotorua - New Zealand's geothermal wonderland. Here you'll find a great range of high quality accommodation options, exceptional facilities and unsurpassed hospitality. Luxury Rotorua Accommodation: Our modern and well-equipped range of superior suites and apartments make an ideal Rotorua accommodation option for couples, families, corporates and groups. Every suite and apartment has a great range of features, including a luxurious spa pool - perfect to sink into at the end of the day. Superb on-site Facilities: Be sure to make the most of the exceptional on-site facilities at Regal Palms 5 Star City Resort. Whether you want to relax with a drink in the cosy Guest Lounge, or you're up for something more active on the tennis court, in our heated swimming pool or on one of our free bicycles exploring the city - there's something for everyone here! Conference Facilities: Regal Palms 5 Star City Resort is the perfect location for your upcoming business meeting or conference. We have a range of conference packages to suit all small meetings (up to 20 persons) Packages & Promotions: Check out our Rotorua accommodation packages and promotions to make sure you're getting the best deal when you stay with us! True Kiwi Hospitality At Regal Palms, we understand that hospitality is an art that embraces service, attitude and respect for the individual needs of every guest - you can expect the same high level of customer service every time you stay with us. Warm Regards, Ross, Annie and the team at Regal Palms ... more   less 

Additional Information about Regal Palms 5 Star City Resort

Address: 350 Fenton Street | Corner Ward Avenue, Rotorua 3010, New Zealand (Formerly Regal Palms Motor Lodge)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: £106 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Regal Palms 5 Star City Resort 5*
Number of rooms: 44
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Odigeo, Agoda, Travelocity and Priceline so you can book your Regal Palms 5 Star City Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Regal Palms 5 Star City Hotel Rotorua
Hotel Style:
#1 Top resorts Hotel in Rotorua
#2 Business Hotel in Rotorua
#7 Spa Hotel in Rotorua
#8 Family Hotel in Rotorua
#11 Luxury Hotel in Rotorua
#20 Romantic Hotel in Rotorua
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Regal Palms 5 Star City Resort staff and other travellers.
3 questions
Ask a question

See all questions (3)

Questions? Get answers from Regal Palms 5 Star City Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Id go upstairs, as there is a bit of noise as people come back and walk along tiled walways”
 of 5 bubbles nzfargo, 7 Oct 2016 | Read review
“Get in quick”
 of 5 bubbles mikemackie, 26 Sep 2016 | Read review
“Away from the pool”
 of 5 bubbles Shan-nz20, 31 Aug 2016 | Read review
“we were in room 35 which was situated on the ground floor but tucked away near the rear of the resort - nice and quiet”
 of 5 bubbles fayduckling, 13 Aug 2016 | Read review
“As this hotel doesn't boast views, any room is a good room.”
 of 5 bubbles 39nSmiling, 8 Aug 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay