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Cleveland Thermal Motel

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#12 of 93 Hotels in Rotorua
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Cleveland Thermal Motel
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538 Reviews from our TripAdvisor Community

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Showing 509: English reviews
Papakura, New Zealand
Reviewed 7 October 2016

Excellent bed, excellent host, clean, handy to town, great pool and playground for children. Shower good flow but needs replacing in unit we were in but that might be a one off. Enjoyed our stay very much and plan to return. Well priced and totally acceptable for a studio apartment.

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Helpful?
Thank graham989
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review

We are delighted you found our new beds to your liking. Yes, kids love the pool. You will be pleased to know we start refurbishing our bathrooms from just after Labour weekend and welcome your comments on the upgrade after your next visit to the Cleveland. Your feedback helps us in our journey to be one of the best family...

San Antonio, Texas
Reviewed 6 October 2016

Thoroughly enjoyed my stay here. In appearance, this looks like a typical motel complex with several two-story buildings, heated pool and spacious parking. However, there's a specialty here you need to check out. It's called "The Cottage" . Located on the motel grounds, it is a two bedroom unit with all the amenities of home. Fully equipped kitchen, bath, dining...

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Helpful?
Thank edward716
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review

The Cottage is a relatively new addition to the Cleveland and we are pleased to hear you enjoyed your stay. It actually has 3 bedrooms and can sleep 7 in comfortable beds. Thank you for choosing to stay at the Cleveland and for your prompt feedback.

Wellington, New Zealand
Reviewed 6 October 2016

Highly recommend the Cleveland Motor Inn, have been coming here since 1982 as a child and now brought my children, 100% satisfied. The hots went out of their way to assist us including transporting us to and from the airport. Thanks Ronette and Brij.

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Thank vasiliki70
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review

It is always a pleasure to host returning guests. Your connection with the Cleveland goes back a long time; ours is just 5 years. Thank you for giving us the opportunity to welcome you back to the Cleveland and to look after you during your stay.

Calgary, Canada
Reviewed 6 October 2016

This is an older motel with adequate but not large bedrooms. The beds are new and very comfortable. Kitchen, TV and WiFi all functioned very well. The owners are fabulously helpful so no reasonable need will not be addressed. We stayed two nights before returning to our travels. I should add, it is very clean so don't be concerned with...

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Thank V1775HRkenb
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review

Thank you for your feedback about your recent stay at the Cleveland. We look forward to your next visit.

Auckland Region, New Zealand
Reviewed 6 October 2016

We stayed here for an extended family vacation. The hosts were lovely and welcoming. The room was spacious and the kids loved warm pool. Also having the BBQ and kids playground was a real bonus. Would stay again

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Thank wyliecoyote_nz
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review

It is rewarding for our team to read you enjoyed your recent stay at the Cleveland. We have new playground equipment arriving before Christmas. Kids truly love being able to play in a playground that is located almost at the rear of our property and can't be seen from the main road. Parents can sit on the verandah and watch...

Auckland, New Zealand
Reviewed 5 October 2016

We chose Econo Lodge Cleveland because of the picture of the large heated swimming pool on the website, and it didn't disappoint. We stayed in the pool for ages, even on a cold rainy evening - it would be fine in the middle of winter. The proprietors very friendly and charming. The kitchen and bathroom facilities in our room were...

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Helpful?
Thank mumoftwogirls2016
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review

Thank you for your feedback; we are glad you enjoyed our heated swimming pool. We have started upgrading the bathroom & kitchen in the rooms and look forward to your comments when you next visit us.

Auckland, New Zealand
Reviewed 4 October 2016

Group trip with lots of kids, the kids loved the pool at night. Super friendly hosts. Beds very comfortable. Rooms had everything we needed, liked that the fridge was a good size. Would definitely stay again.

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Thank hockey613
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review

We are glad your hockey group enjoyed the pool and delighted you found everything to your satisfaction. We love seeing the pool full of happy kids and thank you for choosing to stay at the Cleveland. Hope the teams played well.

Napier, New Zealand
Reviewed 1 October 2016

Great place amazing heated pool and it is great that we are allowed to stay in there till at least 10pm. Very friendly staff and was lovely to be taken out and brought back when we were going out just fantastic. We will be back!

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Helpful?
Thank X7036BAlisas
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review

Hi and thank you for your feedback. Yes, the pool is loved by all our guests. It is open from 7am to 10pm which gives all our guests lots of time to use it. We are here to serve our guests and we try to offer a more personal service. We are glad you appreciated it and look forward to...

Auckland, New Zealand
Reviewed 1 October 2016

Excellent facilities for families and sports teams, pools very relaxing and warm. Units very tidy with everything you need. Close to city and sports venues, great place for families and sports teams to be based.

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Helpful?
Thank fabrello5
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review

Thank you for your review. We are glad you found the facilities for your sporting group just right for you. We keep on working to make your experience better each time you come and stay at the Cleveland.

Awhitu, New Zealand
Reviewed 29 September 2016

Lovely place to stay with friendly, helpful staff. Awesome pool!! A fantastic safe play area (with two trampolines and a swing and slide) for the kids. Close to town but far enough away from the hussle and bussle. Easy walk to town.

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Helpful?
Thank debrat351
BrijGurm, Owner at Cleveland Thermal Motel, responded to this review

We are really glad you found the Cleveland perfect for your family. The playground is being upgraded and should be ready for the start of the Christmas holidays. It's true we are just a short walk to town. Thanks for staying with us!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
  • Accessible rooms
In your room
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Welcome to The Cleveland Thermal Motel. The Cleveland Thermal Motel is perfectly situated only minutes from both Rotorua's lake front and city centre, and in close proximity to many leading tourist attractions. We are an outstanding accommodation option for those visiting this tourist haven in the central North Island. Set in over 2 acres of spacious grounds with manicured lawns and beautiful gardens, the motel also offers a great outdoor heated pool, two hot thermal mineral pools, and a large children's playground area. Our comfortable rooms and amenities make The Cleveland the perfect accommodation choice for couples getaways, large groups, and in particular, family holidays. We have plenty of parking for boats, trailers, second cars or large vehicles, and with our location within walking distance of the markets at the lake, the central city, and the hospital, we are ideal for those without transportation too. ... more   less 

Additional Information about Cleveland Thermal Motel

Address: 113-119 Lake Road, Rotorua 3010, New Zealand (Formerly The Cleveland Thermal Resort)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Price Range: £66 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cleveland Thermal Motel 3.5*
Number of rooms: 31
Reservation Options:
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Also Known As:
Cleveland Hotel Rotorua
Cleveland Motel Rotorua
Hotel Style:
#8 Best Value Hotel in Rotorua
#13 Family Hotel in Rotorua
#15 Romantic Hotel in Rotorua
#16 Business Hotel in Rotorua
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Questions & Answers

Here's what travellers have asked, with answers from Cleveland Thermal Motel staff and other travellers.
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Questions? Get answers from Cleveland Thermal Motel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel rooms offer movies on demand which need to be paid for unless booked directly through the hotel.”
moko70, 15 Apr 2017 | Read review
“Away from road. A bit noisy.”
AndyAuckand, 14 Apr 2017 | Read review
“Fantastic location, decent sized rooms and comfortable and clean beds:-)”
kamniraju, 11 Apr 2017 | Read review
“We had a room with a separate lounge and kitchen”
jeemuz10, 22 Mar 2017 | Read review
“We had a frount room,which was very quiet, you'd need to ask for a room down-stairs if required.”
12charlesc, 20 Mar 2017 | Read review
5 of 5