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Cleveland Thermal Motel

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Traveller (35)
Room & Suite (298)
Pool & Beach (27)
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Overview
  • Excellent55%
  • Very good35%
  • Average8%
  • Poor1%
  • Terrible1%
Travellers talk about
“econo lodge”(41 reviews)
“heated pool”(39 reviews)
“great pool”(13 reviews)
Free Wifi
Free Parking
Breakfast Available
Pool
Non-Smoking Hotel
Kitchenette
Facilities for Disabled Guests
3 Star Hotel
All hotel details
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (665)
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Traveller rating
340
226
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5
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340
226
54
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5
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All reviewsecono lodgeheated poolgreat poolfree wifikuirau parkenjoyed our staythermal poolssky tvnew ownerscomfortable bedsclose to townroad noisea great place to staylovely hostsbedroom uniteasy accessgood size
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111 - 115 of 633 reviews
Reviewed 19 May 2017

Enjoyed stay. Owners very helpful and welcoming. Unit was warm, very clean & tidy - older style. Bed was super comfortable - had a great sleep. Happy to stay there again. Nice large outside hot pool & under cover mineral pools.More

Thank EldonRoberts
Response from ShelleyTim, Manager at Cleveland Thermal MotelResponded 26 May 2017

It is good to hear that the team provided you with such good service, it is something that we pride ourselves on here at the Cleveland! The motel is undergoing in the process of being upgraded. Watch out for pictures on both our website and...More

Reviewed 19 May 2017

We arrived late, but we're greeted with a very warm welcome from the team at the motel We were down for a meeting, we enjoyed the stay that much we decided to book another night. We have stayed in motels around new zealand and rate...More

Thank rangishilux
Response from ShelleyTim, Manager at Cleveland Thermal MotelResponded 26 May 2017

Hi Jos, It was great seeing you, and thank you for extending your stay. We sure enjoyed hosting you here at The Cleveland. Late night check in's are not a problem with us as long as we have prior warning so that we can either...More

Reviewed 19 May 2017

Great hosts, no complications, free wifi - didn't use the facilities as only there one night, but 3 hot pools. The motel is central, on the way into Rotorua if coming from Auckland. Only 2 minutes from the centre of town.More

Thank TonyFalkenstein
Response from ShelleyTim, Manager at Cleveland Thermal MotelResponded 26 May 2017

Hi Tony, Thank you for the review, it is certainly appreciated. We are constantly reviewing our processes and procedures to ensure that the check in and check out process is as smooth and easy for the guests as possible. The FREE UNLIMITED wifi is a...More

Reviewed 15 May 2017 via mobile

I stay often here and throughly enjoy the motel The rooms are very clean the pools are hot and relaxing. The staff are friendly and helpful.Its located near all the attractions and is very quiet at nite so you sleep soundMore

Thank Dave B
Response from ShelleyTim, Manager at Cleveland Thermal MotelResponded 26 May 2017

Hi Dave, It was great to have you come back and see us again. We do take great pleasure in trying to provide a clean comfortable place to stay while you are visiting Rotorua and that you found the bed comfortable and the room was...More

Reviewed 14 May 2017

Modern bathroom, tidy well equipped kitchen and the apartment is clean,well equipped and very well appointed. Sky movies and heated pool made for a relaxing stay, topped off with thermal heated spa pool. Tim was a warm and friendly host and the little touches with...More

Review collected in partnership with this hotel
Thank D6607SDpaula
Response from ShelleyTim, Manager at Cleveland Thermal MotelResponded 26 May 2017

Thank you for your response. It is good to see that people enjoy the new bathrooms as much as we do. A lot of love and hard work went into the planning of them. We do take great pleasure in providing a clean, well equipped...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Free Parking
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Breakfast Available
Room amenities
Refrigerator in room
Microwave
Things to do
Pool
Heated pool
Outdoor pool
Details
Price range
US$90 - US$142 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Family Hotel in Rotorua
#14 Romantic Hotel in Rotorua
#16 Business Hotel in Rotorua
Room types
Non-Smoking Rooms, Kitchenette, Accessible rooms
Details
Price range
US$90 - US$142 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Family Hotel in Rotorua
#14 Romantic Hotel in Rotorua
#16 Business Hotel in Rotorua
Room types
Non-Smoking Rooms, Kitchenette, Accessible rooms
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Traveller (35)
Room & Suite (298)
Pool & Beach (27)
Dining (2)
Family and Play Areas (2)
Questions & Answers
Ask a question
Sergio P
26 January 2017|
Answer
Response from ShelleyTim | Property representative |
Good Evening Sergio, YEs we have lockable facilities for mountain bikes.
0
Votes
Jowee J
14 January 2017|
AnswerShow all 2 answers
Response from ShelleyTim | Property representative |
Our Motel does not have air conditioning at present - only fans in the room.
0
Votes
Murray M
9 September 2016|
Answer
Response from BrijGurm | Property representative |
Hi. The Cleveland can offer you 2 room types for your party of 3 adults. Option 1 is the 1-bedroom apartment that has 2 beds in the bedroom and 1 bed in the lounge. Option 2 is the studio apartment where 1 queen bed & 1... More
1
Vote
Room Tips
"Got good cooking appliances. Thermal heating and thermally heated pool"
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"Owner was very approachable and we have a tentative booking for next year. Would like to be able to keep the..."
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"The back rooms are generally quieter as long as other people don't party until 1am."
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"The room was a great size and suited all our needs. The kitchen needs up dating but I know this is going to..."
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