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4.5
#6 of 30 hotels in New Plymouth
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
If you’re looking for a family-friendly hotel in New Plymouth, look no further than Plymouth International. While staying at Plymouth International, visitors can check out Wind Wand (0.8 mi) and Taranaki Cathedral, Church of St Mary (0.8 mi), some of New Plymouth's top attractions. Plymouth International is a family-friendly hotel offering a flat screen TV, air conditioning, and a desk in the rooms, stay connected with free wifi and parking. The hotel features room service and a great house bar and tropical courtyard, enjoy the heated pool and try the gym. These facilities make this a popular choice when visiting New Plymouth. When you’re feeling hungry, be sure to check out in house Orangery Flambe Restaurant and Julianas Restaurant at Auto Lodge both staurants that are popular with locals and out-of-towners alike. During your visit, be sure to check out popular attractions like New Plymouth Coastal Walkway (0.9 mi), Pukekura Park (0.6 mi), and Te Henui Cemetery (0.2 mi), which are all within walking distance of the hotel. The staff at Plymouth International looks forward to welcoming you to our hotel.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Qualmark.
HOTEL STYLE
City View
Classic
Languages Spoken
English
Location
220 Courtenay Street, New Plymouth 4312 New Zealand
Plymouth International
526 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Stayed here for a weekend. Initially booked because of location and price and while some of the rooms might be a bit dated, overall it was excellent value for money, a great location which enabled a walk into town and to the beach. The service from the front desk staff was excellent, friendly helpful, lots of smiles, happily provide advice on local places to eat etc. We had a technical issue with the tv which was sorted out very quickly.
My only gripe was that when we checked in on the Friday we were advised that the pool was not available for 2.5 hours (until 5.00pm) due to a wedding in the courtyard (beside the pool) - no problem at all (love weddings). Except that the courtyard and the entire bar was used by the wedding group right up until 7.00pm so walking through the group to get to the pool was really uncomfortable and using the bar was just not an option. While great for the wedding group it was actually not great for all of the other hotel guests - the wedding party should have been moved into their assigned reception room straight after the wedding rather than having drinks and nibbles in the bar.
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Date of stay: January 2020
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from QualityManager0, General Manager at Plymouth International
Responded 23 Jan 2020
Thanks for your feedback, we note your comments
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We've visited NP on various occasions and love the City. We have tried a few different accommodation options and were really impressed with Plymouth International. We treated ourselves to the Plymouth suite and loved it!! Fabulous layout with the sleeping area upstairs. It helped the night owl and the early bird couple to have an easier and enjoyable stay. The spa bath was fantastic and along with wonderful service, the stay was a memorable one.
Thanks to staff from reception, restaurant and cleaning services - you were helpful and pleasant throughout all interactions and made us feel very welcome.
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Date of stay: January 2020
Location
Cleanliness
Service
Room Tip:Invest in the Plymouth Suite! You won't regret it
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from QualityManager0, General Manager at Plymouth International
Responded 9 Jan 2020
Thank you for the great feedback, we're pleased you enjoyed the luxury of the Plymouth Suite
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Got a standard room for $99nzd per night. Requested room not near elevator, got given room furthest from elevator by road so experienced road noise instead. However, room was nice, good size with all the usual amenities. Had a few stains on carpet and cushions and a black handprint on wall, few areas needing paint touch ups but overall nice and clean. Really nice pool and bar area. Food breakfast options Lots of parking. Would stay again
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from QualityManager0, General Manager at Plymouth International
Responded 10 Mar 2020
Thanks you for your feedback on our facilities, we'll follow up on your comments
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We arrived with our bikes and the Receptionist was happy to store them in a back office (only room for two). She was very helpful and friendly as were all the staff. Our room was comfortable with both a ceiling fan and opening windows, which allowed us to sleep comfortably without having to use the aircon. (a preference of ours). The room rate included breakfast and we were offered the full range from cereal to cooked by a very helpful Maître d', for whom nothing was too difficult. We decided to eat in the hotel's dining room, The Orangery, not a cheap option, but not too expensive either and one that was well worth it. I had the venison and my wife the prawns, both tasty and beautifully presented. The hotel is between five and ten minutes from the main shopping area and the coast with a great bike ride. If you bike north on the Coastal Walkway, stop in at the Shaker Tin Coffee Caravan on Waiwhakaiho Bay for a smoothie. All in all, we thoroughly enjoyed our stay and will happily return.
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Date of stay: June 2021
Value
Cleanliness
Service
Room Tip:Our room was on the 1st floor looking over the car park and was quiet with just occasional and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Darrin Muggeridge, Owner at Plymouth International
Responded 30 Jun 2021
Hi Charles thanks for your comments we are pleased you enjoyed our facilities and the Orangery restaurant, we look forward to seeing you again
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We stayed here for 2 nights. Our room was large, clean and the bed was comfortable. We LOVED that we were able to take our two puppies with us. We were provided with a ground floor studio room so that we could easily access outside. The staff are friendly. Location is good. We walked to Pukekura Park, where the TSB Lights Festival is happening (c. 15 mins).
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from QualityManager0, General Manager at Plymouth International
Responded 5 Jan 2020
Thanks for the feedback we are pleased you enjoyed, and we are pet friendly....
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The theme of our two night stay was set by a truly terrible check in experience. We were given the key to a third floor 'deluxe king suite' and, on opening the door, were greeted by two large whirring fans and an awful smell of damp carpet. On feeling the carpet it was, as expected, wet. We phoned reception from this room who told us to return. We transported all of our heavy luggage back to the ground floor and were given a key to another room by the male (shorts wearing) receptionist who offered no apology. Back to the third floor where the key to the second room did not work - back to reception for a second time where the receptionist reset the key. Third time 'lucky' we gained access to the new room which, laughably, is advertised as having 'new furnishings'. The room was very down at heel - broken and watermarked furniture, peeling wallpaper, dirty curtain lining, broken and useless cafetière and a flickering bedside lamp with dangerous wiring. Breakfast on both days was a depressing experience. The male waiter on Day 1 ignored us (2 men) whilst greeting other guests like long lost family and we had to find our own table. The buffet on offer was a dismal selection of tinned fruit and a 'hot selection' of watery scrambled eggs, grey mushrooms, undercooked grilled tomatoes etc. Only self toasted, sliced bread was on offer. We chose to avoid the 'Flambe Restaurant'. Even on check out, we were told that the system was not working as the computer had crashed. Says it all.
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Date of stay: February 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Darrin Muggeridge, Owner at Plymouth International
Responded 14 Mar 2021
Hi Richard, thanks for your feedback, I am sorry that we didn't get everything right for you, please accept our appologies, this is not our usual standard.
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After traveling from Invercargill for past four days we were blessed to find a very comfortable room in New Plymouth. The stay and pure luxury of the bed and room we decided to stay 2 nights. We ate in bar and food was very reasonably priced and was very good taste wise. The staff were very helpful. Over all best stay we have had so far for our trip around NZ. Highly recommended for all hard essential workers to pamper yourselves.
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Date of stay: June 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from QualityManager0, General Manager at Plymouth International
Responded 28 Jun 2020
Thanks for your great feedback on our facilities, food, wine and helpful staff, we hope to see you again
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My wife and I decided to stay for a few nights after reading the reviews and wish we hadn't. Where to start... Check in took forever as the computers kept crashing, oddly there were motorcycles parked in the foyer and the receptionist said they were there for security reasons - hoped our car parked in their carpark would be alright! The hallway carpets needed a good clear, the room was something out of the 1980s with the odd furniture and video/DVD player. We requested to change rooms three times as each time there was a problem - smelly bathroom, uncleaned room and the final room had dirty windows, breakfast menus under the bed and a fridge that didn't work. When we raised these issues with the manager, he just shrugged his shoulders and wished us a happy day??? The breakfast was poor - tinned fruit, toast self service, poorly cooked eggs and tomatoes and the worst baked beans ever. The waiter on the day was stressed and ignored a lot of people or grunted out replies. All in all a disappointing stay and certainly won't be back.
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Date of stay: February 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Darrin Muggeridge, Owner at Plymouth International
Responded 14 Mar 2021
Thank you for yopur feedback, please accept our appologies
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you need to conducg meetings and chedk out in pm they have a discounted day rate so it is worth keeping room and psying this.
Can buy news papers in lobhy.
Would I return, for sure.
For sure.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from QualityManager0, General Manager at Plymouth International
Responded 9 Feb 2020
Hi Hamish, thanks for your good comments
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Booked a standard room for 3 nights at the Plymouth International. This is an older hotel but well managed. The staff all seem to enjoy their work, were very friendly, pleasant and helpful. The location is convenient and parking is easy. The room was a good size. The bed was a queen, comfortable but warm – I’m not sure if there was a synthetic mattress cover that tends to make a bed feel warm for sleeping. There was also a single bed in the room. The air conditioning worked well and the wi fi signal was strong in the room. The bathroom could use an update however I have to say that everything was spotlessly clean. We booked our room with breakfast and there was a buffet with cereals, cooked items, breads to toast, but also cooked to order eggs. The only thing missing would be a bowl of freshly sliced fruit or sliced fresh fruits. Staff were great in the restaurant. A water cooler in the hall for guests' use was a nice touch and convenient. Overall, we enjoyed our stay.
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Date of stay: February 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from QualityManager0, General Manager at Plymouth International
Responded 4 Mar 2020
Thank you for your excellent feedback on our facilities, service and staff, we look forward to seeing you again
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the New Plymouth area.
PRICE RANGE
£51 - £77 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quality inn new plymouth
LOCATION
New ZealandNorth IslandTaranaki RegionNew Plymouth
NUMBER OF ROOMS
76
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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