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Mercure Resort Queenstown

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Mercure Resort Queenstown
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1,304 Reviews from our TripAdvisor Community

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Showing 1,191: English reviews
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Orchard Park, New York
Reviewed 3 days ago NEW

Hotel location is outstanding...right on lake...outstanding views and scenery...no AC...staff not particularly accommodating...price was reasonable...wanted to know the night before if you were eating breakfast the next day with the insinuation that you had to tell them then...never experienced a situation like that before in my VERY well traveled life.

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Thank bobrist
HOTEL’S FAVOURITE REVIEW
Reviewed 25 January 2017 via mobile

We stayed for 5 nights and we enjoyed our stay. Seen some negative comments but as long as you realise it's not a 5 star hotel then you what you get is what you expect. From the moment we arrived until we left the guest services were all fantastic. They were always happy and very helpful. The rooms were satisfactory,...

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2Thank Scott W
About Hotel's Favourite Review
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Scott W We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive and constructive feedback, especially regarding some rooms at the hotel requiring some refurbishment. However it is pleasing as a GM that any shortfalls they property has is made up by the fantastic staff we boast...

Reviewed 1 week ago via mobile

Tired decor, and needs some money spent to be up to speed with others in town. Front desk staff were good but others not up to par. Ignored us when they couldn't find the cushions to outside furnature portrayed on their home page. A long way from town, so best catch cab.

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Thank Alastair W
Reviewed 1 week ago via mobile

We booked a lakeview room and are members of the accor loyalty program but our view was of a hill , the hotel staff said next time we go we will get a lake view room (this doesn't help ) we have just booked a garden view and we will see if we get the lake view room, the price...

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Thank Zacchary C
Reviewed 1 week ago via mobile

Beautiful location looking over the lake. Room was spacious and comfortable. The hot tub was a few degrees cooler than one might hope, but the view of the mountains made up for it! Breakfast was delicious, with a gorgeous lookout over the lake. Pleasant half hour walk to and from town, with a few steeper sections.

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Thank Andrew E
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Dear Andrew E We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially the breakfast team they will delighted that you enjoyed the experience. I am sure that this feedback will serve as an encouragement to all of...

Deloraine, Australia
Reviewed 2 weeks ago via mobile

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Thank HLE-94
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Sydney, Australia
Reviewed 2 weeks ago

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Thank Ben B
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Guildford, United Kingdom
Reviewed 3 weeks ago

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Thank michaea09
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Happywanderers
Reviewed 3 weeks ago via mobile

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1Thank Happywanderers20
Simon H, General Manager at Mercure Resort Queenstown, responded to this review

Spalding, United Kingdom
Reviewed 3 weeks ago

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Thank travelingstu1

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Resort Queenstown staff and other travellers.
11 questions
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Waikerie, Australia
3 months ago
Bethany Beach, Delaware
Sacramento, California
11 months ago

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Questions? Get answers from Mercure Resort Queenstown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a lake view room you won't regret it!”
  • view from our room.
 of 5 bubbles michaea09, 3 Mar 2017 | Read review
“Keep away from lift that dings on arrival.”
 of 5 bubbles williamrV1270KQ, 13 Feb 2017 | Read review
“lake view the best”
 of 5 bubbles robertbL8416XK, 9 Feb 2017 | Read review
“Don't go to this hotel”
 of 5 bubbles AHibby, 28 Jan 2017 | Read review
“Go with the lake view rooms. We had one on floor 0 and 1 and both were great.”
  • Hidden in the clouds are the Remarkables. Scenery always changing!
 of 5 bubbles farminventor, 25 Jan 2017 | Read review
5 of 5