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Sofitel Queenstown Hotel & Spa

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Sofitel Queenstown Hotel & Spa
Sofitel Queenstown Hotel & Spa
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1,412 Reviews from our TripAdvisor Community

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Showing 1,352: English reviews
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Christchurch, New Zealand
Reviewed 5 days ago NEWvia mobile

Unfortunately this time I the hotel was full so I couldn't stay but I couldn't resist coming in for a drink. Service from Joe in the bar was impeccable, especially with the drunk English who came in to commandeer the piano regardless of who else was in the bar. Still wouldn't stay anywhere else in Queenstown.....see you soon and look...

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Helpful?
1Thank Glenda M
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Glenda M, Thank you very much for taking the tie to share your experience with us. I am sorry to hear that on this occasion we did not have the availability to welcome you however it is a pleasure to know that you stopped by 1789. We very much appreciate your feedback, Joe is without a doubt a great...

Singapore, Singapore
HOTEL’S FAVOURITE REVIEW
Reviewed 1 January 2017

We spent three nights at the Sofitel Queenstown Hotel, and I'd stay longer if we could. The staff was was helpful, friendly, and went out of their way to be helpful. The concierge service was great, and felt as though they took the quality of our trip to heart. Our room was clean, spacious, and comfortable. WiFi is included, but...

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Helpful?
1Thank TravelTime157
About Hotel's Favourite Review
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour TravelTime157, Thank you very much for taking the time to share your recent experience at Sofitel Queenstown Hotel & Spa. I am delighted to read about the Magnifique experience you had with us and how our Ambassadors enhanced your time with us. As you mentioned, our LeClub and AccorPlus members enjoy unlimited internet as part of their benefits however...

invercarg
Reviewed 1 week ago NEW

Review collected in partnership with Sofitel.com
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Helpful?
Thank kevinpN1039HZ
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

US
Reviewed 1 week ago via mobile

From the moment we were greeted in french to the farewell door hold by the concierge, our stay was fantastic. We are platinum Accor members so it does come with some added benefits but the hotel is stunningly presented inside, the staff are very polite and helpful, and the rooms are spacious and modern. **Small changes could be made; the...

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Helpful?
Thank UsFritter
Knoxville, Tennessee
Reviewed 1 week ago

every need anticipated and met, exceeding expectations. A lovely hotel, superior service, excellent concierge; perfect location in city center. Would recommend without reservation. Beautiful property, very quiet

Review collected in partnership with Accorhotels.com
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Helpful?
Thank sld4
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Sld4, Thank you very much for taking the time to share your experience at Sofitel Queenstown Hotel & Spa and for highlighting our Ambassadors attentiveness. We look forward to the privilege of welcoming you back in the near future. Sincerely, Vincent Macquet General Manager

Navarre, Florida
Reviewed 1 week ago

One of the best city to visit in New Zealand and so much to see and do around the hotel. The room was well appointed with comfortable bed. Only thing lacking is the view but only couple blocks walk takes you to the lake if you wanted a nice view or take a gondola, still a walking distance, to top...

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Helpful?
Thank Eileen N
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Eileen N, Thank you for taking the time to share your recent experience at Sofitel Queenstown Hotel & Spa. I am thrilled to read about the wonderful and exciting time you had on your recent visit to our beautiful town. We look forward to welcoming you back on your next visit. Sincerely, Vincent Macquet General Manager

London, United Kingdom
Reviewed 2 weeks ago

Our bedroom was perfect with all mod cons. No complaints at all. The staff bent over backwards to be helpful and obliging. We had one evening meal at their restaurant which was fine. Our only slight disappointment is the position of the hotel. Queenstown is such a lovely place on a beautiful lake, but we couldn't see it from our...

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Helpful?
2Thank swerlybird
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Swerlybird, Thank you very much for taking the time to share your recent stay with us. It is a pleasure to learn about your experience during your time in Queenstown and about the aspects of your visit that you enjoyed the most. I am glad to know that our Ambassadors diligence stood out to you and that our central...

Sydney, Australia
Reviewed 2 weeks ago via mobile

The hotel is in the best position to get the feel for Queenstown. Staff are very friendly,helpful and obliging Our room was exceptionally well laid out. Every detail was well considered. Having experienced many hotel rooms this one definitely comes out on top. Can't recommend this hotel highly enough.

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Helpful?
1Thank Marjamz
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Marjamz, Thank you very much for sharing your recent experience at Sofitel Queenstown Hotel & Spa. It is always a pleasure to hear from our guests and about the aspects that stood out to them. We very much appreciate you commending us and our Ambassadors and we look forward to the privilege of welcoming you once again. Sincerely, Vincent...

Hamilton, New Zealand
Reviewed 2 weeks ago

The Sofitel Queenstown is a great hotel Located just back from the main street on a hill It has wonderful views over the town across the lake and towards the alps Perfect location to many bars and cafes the hotel itself is very nice with beautiful appointed rooms

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Helpful?
1Thank Brycee10
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Brycee10, We very much appreciate your lovely comments. It is a pleasure to read about the wonderful experience you had at the Sofitel Queenstown Hotel & Spa. We look forward to the opportunity of welcoming you back in beautiful Queenstown very soon. Sincerely, Vincent Macquet General Manager

Reviewed 2 weeks ago via mobile

The Sofitel Queenstown is a great place for the discerning traveler. The rooms are nice, and the location is within a few minutes walk to many of the best restaurants, coffee shops, and activities. The Left Bank restaurant in the hotel offers great food and service. And the reception and concierge staff and management are sincerely interested in ensuring their...

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Helpful?
2Thank Neal N
VincentMacquet, General Manager at Sofitel Queenstown Hotel & Spa, responded to this review

Bonjour Neal N, Thank you very much for having taken the time to share your experience at Sofitel Queenstown Hotel & Spa. I am truly happy to read your wonderful comments. All of our Ambassadors work tirelessly to deliver a Magnifique experience and recognition to these efforts is invaluable to us; I have shared your feedback with them as I...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Spa
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Spa
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Experience a new level of sophistication at Sofitel Queenstown Hotel and Spa. Inspired by the charms of Paris with the warm hospitality inherent to Queenstown, be mesmerized by its tasteful combination of French antique elegance and local avant-garde design. Centrally located in the heart of Queenstown, it offers 82 luxuriously appointed bedrooms and suites, featuring Left Bank Café open for breakfast, lunch and dinner, 1789 Wine & Jazz Lounge and Jervois Steak House. Situated in the heart of Queenstown's dining and entertainment precinct, Sofitel Queenstown Hotel and Spa is the perfect base to explore central Queenstown on foot before heading further afield to local ski resorts and adventure attractions. Just 15 minutes from the airport, you can take a stroll down to the shores of Lake Wakatipu, or up to Queenstown's scenic vantage point and adventure attraction Skyline Luge during your stay. ... more   less 

Additional Information about Sofitel Queenstown Hotel & Spa

Address: 8 Duke St | PO Box 1797, Queenstown 9297, New Zealand
Region: New Zealand > South Island > Otago Region > Queenstown
Price Range: £148 - £388 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Queenstown Hotel & Spa 5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Sofitel Queenstown Hotel Queenstown
Sofitel Queenstown Hotel And Spa
Queenstown Sofitel
Hotel Style:
#1 Spa Hotel in Queenstown
#2 Business Hotel in Queenstown
#5 Romantic Hotel in Queenstown
#6 Family Hotel in Queenstown
#7 Luxury Hotel in Queenstown
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Queenstown Hotel & Spa staff and other travellers.
13 questions
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Questions? Get answers from Sofitel Queenstown Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a lake view”
 of 5 bubbles Brycee10, 5 Feb 2017 | Read review
“lake view room, they definitely have them”
 of 5 bubbles Bobik, 29 Jan 2017 | Read review
“Higher levels on the lake side offer good views”
 of 5 bubbles JohnScutt, 25 Jan 2017 | Read review
“Take your own portable reading light”
 of 5 bubbles PithHelmet, 12 Jan 2017 | Read review
“Ask to be on a higher floor away from the street noise.”
 of 5 bubbles BrickLeb, 14 Dec 2016 | Read review
5 of 5