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Lanai Riverside Apartments

Hotels.comUS$127*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Lanai Riverside Apartments
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77 Reviews from our TripAdvisor Community

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Showing 76: English reviews
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Greater Sydney, Australia
Reviewed 6 days ago NEWvia mobile

Stayed two nights at Lanai, in one of the higher floor three-bed apartments on the ninth floor and it was great, with very good views. The Apartment is spacious with two bathrooms, and is like a real home with plenty of room to spread out. There is a well-appointed full size kitchen, fridge, dishwasher, oven etc. The apartments near the...

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Helpful?
1Thank Ahmad M
Karen N, Manager at Lanai Riverside Apartments, responded to this review

Hi Ahmad It was a pleasure to see both your colleague and yourself again on your recent visit back to Mackay and I sincerely trust it was very productive for you. Like yourself we are truly delighted that a number of our apartments have had new furnishing of late or are in the process of being refurbished to a high...

Reviewed 1 week ago via mobile

I had a great trip while staying at Lanai apartments, it takes just a few minutes driving from the airport to the apartment. The location is convenient in terms of transportation, walking distance to the shopping mall and a relaxing walk after supper along with the pioneer river. I was staying at the corner apartment number 08, it has both...

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Helpful?
1Thank lisa w
Karen N, Manager at Lanai Riverside Apartments, responded to this review

Hi Lisa Can I just say how heartwarming it is to receive such fantastic feedback and from the team at Lanai thank you so much!! You have mentioned quite a few positive features which reaffirms everything we strive to achieve although we also recognise that there's always room for improvement particularly in our industry. We're also delighted that you felt...

Reviewed 2 weeks ago via mobile

I had the good fortune to stay here after my normal hotel in Mackay was booked out. A great spot down by the Pioneer River and close to several great eating spots, a Dan Murphys Liquor Barn and the Canelands Plaza Shopping Mall which has a very good selection of retailers. The apartment was clean and very functional and quiet...

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Helpful?
Thank Wayne P
Karen N, Manager at Lanai Riverside Apartments, responded to this review

Hi Wayne That's fantastic to hear and I'm so pleased you had a comfortable and relaxing stay with us. Getting a good nights sleep is essential so if you have a preferred comfort level with mattresses please be sure to let us know. Equally if there is a particular apartment you stayed in that you would most prefer please also...

Mackay, Australia
Reviewed 2 weeks ago

We stayed here during our wedding and had several rooms booked that we moved between. The staff were really great and helpful all the time. Rooms were a great size to get ready in and photograph in. All our other family and friends that stayed also had a great time here.

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Helpful?
Thank Wayne T
Karen N, Manager at Lanai Riverside Apartments, responded to this review

Hi Wayne We were delighted to have been of service on such a special occasion and appreciate that our apartments met your needs. The apartment you stayed in is just gorgeous and I'm so pleased you took the time to have a look at it first prior to booking as we certainly don't like to disappoint anyone. I also spoke...

Moranbah, Australia
Reviewed 3 weeks ago via mobile

We have stayed here several times and has never failed to be at a high standard!! Close to shops , restaurants and the river ! Rooms are spacious with a huge balcony as well! Staff are friendly and willing to please!

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Helpful?
Thank Rosemary4744
Karen N, Manager at Lanai Riverside Apartments, responded to this review

Hi Rosemary It is extremely heartening when we receive such a positive review and obviously appreciate your time as will other guests planning a visit in the future. We do place a huge emphasis on making sure all of our guests feel welcome and treat Lanai as their home away from home. We also understand how important it is to...

Reviewed 3 weeks ago via mobile

Our stay at the lanai apartments was impeccable... Staff very freindly and helpful.. the rooms very clean and comfortable and amenities clean and maintained.. Highly recommend for a stay in mackay the pool and BBQ area lovely.. simply an enjoyable stay..Very close to town centre and restaurants.. major shopping centre within walking distance..Ideal for family to corperate stays.. Thanks Karen...

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Helpful?
Thank Nichole K
Karen N, Manager at Lanai Riverside Apartments, responded to this review

Hi Nichole Thank you very much for recording your impressions following a recent stay at Lanai, and we are pleased you found the pool and BBQ facilities suited your needs. As you have pointed out we are within walking distance or 200 metres of both the Bluewater Lagoon and Canelands Shopping Centre which makes this an ideal location. Please let...

Reviewed 4 weeks ago via mobile

Just spent the last couple of days at The Lanai Apartments with myself and my family, the rooms were very clean and well maintained the staff were more then happy to help with our enquiries and nothing was a problem. I would definitely stay here again and recommend anyone else to do the same.

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Helpful?
Thank Andrew H
Karen N, Manager at Lanai Riverside Apartments, responded to this review

Hi Andrew Our sincere thanks for taking the time to record your impressions of Lanai following your recent stay and I hope that you didn't mind asking for a critique of our services and facilities as this is of considerable benefit to those that are planning a visit in the future. Unfortunately it was a lot cooler than usual but...

Reviewed 4 weeks ago via mobile

I stayed here for 4 nights during the QME Mining expo, clean spacious rooms, courteous staff, amazing views were just a few of the highlights of this amazingly well presented apartment. Have booked it again for further meetings in Mackay.

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Helpful?
Thank Michael S
Karen N, Manager at Lanai Riverside Apartments, responded to this review

Hi Michael S No doubt you found the QME a fantastic opportunity to view the latest technology and hopefully created some networking opportunities. And with the showgrounds within walking distance I trust you found our location worked well for you on this occasion. When staying with us again please let us know if you need access to a boardroom for...

Calliope, Australia
Reviewed 4 weeks ago via mobile

Travelling with kids is always stressful but staying here took the pressure right off... I felt like we were home. It was clean, tidy, had everything we required and the staff were so accommodating! We will definitely be staying here on our way home again.

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Helpful?
1Thank Shay-Calliope
Karen N, Manager at Lanai Riverside Apartments, responded to this review

Hi Shay - So pleased you enjoyed your stay and the drive home to Calliope was even less stressful. Hopefully you had time to visit the Bluewater Lagoon next door as it is a fantastic free facility run by the Mackay Regional Council, although it has been a lot cooler of late. Very happy to pass on your comments to...

Brisbane, Australia
Reviewed 24 April 2017

The Lanai apartments are beautifully presented, large, very clean and well maintained. This was a delightful stay in Mackay - very central too, 5 minute walk to the lagoon. The staff were very welcoming, accommodating and helpful through the entire stay. Highly recommended!!

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Helpful?
2Thank Kelly M
Karen N, Manager at Lanai Riverside Apartments, responded to this review

Thank you so much Kelly. It is lovely to receive such positive comments as a result of your recent stay at Lanai Apartments and it seems we ticked the majority of boxes for you on this occasion. Having said that we are particularly mindful that sometimes this isn't always the case but we certainly do our very best to make...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Relax, unwind and explore! Discover for yourself Mackay's best kept secret. Located alongside the Bluewater Lagoon and Canelands Shopping Centre, with picturesque views over the Pioneer River and ocean, Lanai has a selection of large self contained one, two and three bedroom apartments to suit all budgets. Features include resort style heated swimming pool, equipped gymnasium, meeting room, room service from nearby Metro and Phoenix restaurants, and free Wi-Fi. Ask about our range of packages from romantic getaways, family escapes and adrenaline-action packed holidays, we're here to organise your unforgettable stay with us. Lanai guarantee your stay with personalised attention to detail, welcoming friendly service and ensuring your stay gives you every reason to return. You're always welcome at Lanai! ... more   less 

Additional Information about Lanai Riverside Apartments

Address: 20 River St, Mackay, Queensland 4740, Australia (Formerly Lanai Luxury Apartments)
Region: Australia > Queensland > Mackay
Price Range: £84 - £127 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Lanai Riverside Apartments 4.5*
Number of rooms: 65
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Questions & Answers

Questions? Get answers from Lanai Riverside Apartments staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“River views are great”
983waynet, 10 May 2017 | Read review
“Level 6 had partial views of the river - lovely though.”
373KellyM, 23 Apr 2017 | Read review
“I believe 2 bedroom & 3 bedroom suites have river views but be wise to ask if you want that.”
GJA54, 14 May 2016 | Read review
“Ask for higher rooms”
51neridam, 29 Apr 2016 | Read review
“Ask for a high floor room near the River side of the building for nice views, less road noise, and less western Qld sun in summer.”
  • View from Balcony
ahmadmO2508VE, 14 Mar 2016 | Read review
5 of 5
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US$127* /night
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Prices are for 1 room, 2 adults
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